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Great location adjacent to train station and airport limo bus. Room was clean and comfortable, front desk staff were helpful booking airport transportation. Short taxi or bus ride away from the fortress. Multiple restaurants within walking distance.
Location was the best part of Novotel Hotel .
Best Shopping& transportation!
Rooms are little smaller than I expected. Overall service was good but some Front Desk clerks needed little more service training.
Hotel is walking distance from the station. some staff were nice but other staff were just playing on their phones and for a 4-5 star hotel, it doesn’t feel welcoming. gym was great except for some people (visitor) inside the gym screaming which ruined the experience.
The bathroom amenities were okay but they have toothbrushes without toothpaste which was abit weird.
not really fond of the open glass toilets where people can see everything you do and the wooden sliding doors to enter the toilets.
Jay
Stayed 2 nights in Dec 2023
6/10 Okay
Jongil
23 Dec 2023
Disliked: Staff & service
staff needs professional training - esp., luggage helpers. first impression from a long trip to hotel, traveler often times needs luggage helper but when I arrive and leave, none volunteers with pleasure even if being asked. I had to wait for a while and got an impression that they are doing unnecessary work.