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Hotel Ciudad Real Palenque

3.5 star property
Family-friendly 3.5-star hotel with outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ciudad Real Palenque

Outdoor pool
Junior Double Room
2 bars/lounges, sports bar, rooftop bar
Deluxe Suite | Living area
Poolside bar

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • Spa
    Spa
  • Breakfast available
    Breakfast available

Explore the area

Map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960
  • El Panchán
    15 min walk
  • Museo Del Textil
    2 min drive
  • Aluxes Eco Park
    4 min drive
  • Palenque, Chiapas (PQM-Palenque Intl.)
    2 min drive

Room options

View all photos for Deluxe Suite

Deluxe Suite | Living area

Deluxe Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Pool
HOTEL MAYA PALENQUE
Pool
Parking included
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (64)
The price is CA $75
per night
CA $88 total
includes taxes & fees
2 Dec - 3 Dec
HOTEL MAYA PALENQUE

About the area

Palenque

In Palenque .Within 6 miles (10 km) of this Palenque hotel, you'll find Palenque Archaeological Zone and Misol-Ha Waterfalls. Cascadas de Roberto Barrios and Cascadas de Agua Azul are also in the region.

What's nearby

  • El Panchán - 15 min walk
  • Aluxes Eco Park - 4 min drive
  • Palenque National Park - 6 min drive
  • Misol-Ha Waterfalls - 7 min drive
  • Palenque Archaeological Zone - 10 min drive

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 107 min drive

Restaurants

  • ‪Cafe Jade - ‬15 min walk
  • ‪Restaurante Maya Cañada - ‬14 min walk
  • ‪Mr. Taco - ‬16 min walk
  • ‪Chivo's Mar & Tierra - ‬15 min walk
  • ‪La Selva - ‬14 min walk

About this property

Hotel Ciudad Real Palenque

Family-friendly 3.5-star hotel with outdoor pool
Hotel Ciudad Real Palenque offers its guests a children's pool, a waterslide, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business center, 3 meeting rooms, and coworking spaces. Event space at this hotel measures 3100 square feet (288 square meters) and includes conference space. Spa services, a terrace, and gift shops/newsstands are also featured at the family-friendly Hotel Ciudad Real Palenque. Free self parking is available.

This 3.5-star Palenque hotel is smoke free.

  • 72 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 bars or lounges
  • Meeting rooms
  • 3100 sq ft of conference space
  • 288 sq m of conference space
  • Built in 1994
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • No smoking on site
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Ciudad Real Palenque offers 72 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Palenque hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 100-220 for adults and MXN 100-220 for children
  • 1 restaurant
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • Handrails in stairways
  • Stairway handrail height (inches): 43
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch flat-screen TV
  • Cable channels
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Dining table
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ciudad Real Palenque

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 220 for adults, and MXN 100 to 220 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Hotel Ciudad Real Palenque Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 266 out of 479 reviews" "
Rating 8 - Good. 160 out of 479 reviews" "
Rating 6 - Okay. 43 out of 479 reviews" "
Rating 4 - Poor. 7 out of 479 reviews" "
Rating 2 - Terrible. 3 out of 479 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2024

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very confortable hotel
This is one of the best hotels we visited this summerbtime
Stayed 3 nights in Jul 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really good is like getting to an island, when you get out of the property everything is normal in a small town, and when you return to the hotel you don't feel the Town
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Hugo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is very good. One suggestion is that breakfast should have more options. Moyetes every morning was no good.
Stayed 4 nights in Jan 2024

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9 out of 10 no coffee available in room or lobby o
Hotel is very clean staff are very professional and restaurant food was delicious
Stayed 2 nights in Jan 2024

8/10 Good

David, Suwanee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 4 nights in Nov 2023

10/10 Excellent

ALEJANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed early check-in at no additional cost
Stayed 1 night in Nov 2023

10/10 Excellent

Jason, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a nice pool
Stayed 2 nights in Oct 2023

8/10 Good

Daniel

Stayed 2 nights in Jul 2023

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel, clean and quite, super accessible, I would definitely recommend
Stayed 4 nights in Jul 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but the area was a bit away from the central. 8 peso colectivo ride solved that.
Stayed 2 nights in May 2023

10/10 Excellent

Trudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a pool which is such an incredible bonus especially after walking around ruins etc in the heat. The room was good and the bathroom was fine. Both very clean. The staff were nice and helpful. The location is great. We ate dinner at the restaurant twice and the food was very nice and reasonably priced. A 10 minute walk into Centro and to a large supermarket. Overall I would recommend to family and friends.
Stayed 3 nights in Feb 2023

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was quite nice. Onsite restaurant was better than expected. Service was acceptable and friendly. No complaints at all
Stayed 2 nights in Feb 2023

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice pool modern and wonderful staff
Stayed 1 night in Aug 2022

10/10 Excellent

angela maria, MEXICO

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Pienso que es un hotel con unas instalaciones maravillosas pero no le hacen mantenimiento entonces es un hotel de caído , descuidado
Stayed 2 nights in Jul 2022

6/10 Okay

Clara, sylmar

Liked: Cleanliness
Disliked: Staff & service
You can hear everything from the rooms near you. The staff is unfriendly and unhelpful. The only restaurant on site is nice, but the food is horrible, in my opinion.
Stayed 3 nights in Jul 2022

8/10 Good

Ronald J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
All was very good, except the waiter at breakfast was not so friendly or attentive.
Stayed 1 night in May 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. Staff was great. Food was good. Close to palenque centro (about 2 min drive), and about 10-15 min from palenque ruins. The staff was good enough to book a yaxchilan/bonampak tour for us. We did spot a small lizard in the room. But other than that, this is a good place.
Stayed 4 nights in May 2022

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely kind staff always willing to go Above and beyond tl assist
Stayed 2 nights in Dec 2021

4/10 Poor

Martin

Travelled with partner
Front desk staff was perfunctory and not particularly friendly or welcoming. The hotel seemed more interested in getting you to spend more money in their restaurant and bar. They prohibited the introduction of any food or drink for consumption on the premises. I guess that would even apply to bottled water. Not a great experience.
Stayed 1 night in Apr 2022

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice, the staff was helpful every time we needed it.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

4/10 Poor

Ignacio

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Upon check in the manager is very rude and does not allow any food or alcohol from outside the hotel . They ended up charging us to bring drinks inside the hotel, that must be the first time I’ve ever heard of this rule in my life. The manager needs to improve her people skills before she gets this hotel shut down completely.
Stayed 2 nights in Feb 2022