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Hotel La Quinta Santa Elena

2.0 star property
Hotel in Palenque with a 24-hour front desk and an outdoor pool

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January 2025

Photo gallery for Hotel La Quinta Santa Elena

Outdoor pool
Outdoor pool
Standard Double Room (Con Ventilador)
Free WiFi
Standard Double Room (Con Ventilador)

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

Map
Avenida Jorge de la Vega Dominguez, Palenque, CHIS, 29960
  • El Panchán
    9 min walk
  • Museo Del Textil
    18 min walk
  • Mr. Taco
    3 min walk
  • Palenque, Chiapas (PQM-Palenque Intl.)
    3 min drive

Room options

View all photos for Standard Double Room (Con Ventilador)

Free WiFi

Standard Double Room (Con Ventilador)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room (Con Aire Acondicionado)

Free WiFi

Standard Double Room (Con Aire Acondicionado)

  • Sleeps 4
  • 1 Twin Bed

About the area

Palenque

In Palenque .Stay at this Palenque hotel and you'll be within half a mile (1 km) of El Panchán and 2 miles (3 km) of Museo Del Textil. Also, Palenque National Park is within 3 miles (5 km) and Museo de Sitio Palenque is within 6 miles (10 km).

What's nearby

  • El Panchán - 9 min walk
  • Aluxes Eco Park - 4 min drive
  • Palenque National Park - 6 min drive
  • Misol-Ha Waterfalls - 7 min drive
  • Palenque Archaeological Zone - 9 min drive

Getting around

  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 107 min drive

Restaurants

  • ‪Cafe Jade - ‬9 min walk
  • ‪Restaurante Maya Cañada - ‬8 min walk
  • ‪Mr. Taco - ‬3 min walk
  • ‪Chivo's Mar & Tierra - ‬9 min walk
  • ‪La Selva - ‬7 min walk

About this property

Hotel La Quinta Santa Elena

Enjoy the outdoor pool at this Palenque hotel
Hotel La Quinta Santa Elena offers its guests an outdoor pool, tour/ticket assistance, and a garden. WiFi is free in public spaces. Self parking is free.

Smoking is allowed in designated areas at this Palenque hotel.

  • 30 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • Smoking in designated areas
Hotel La Quinta Santa Elena offers 30 air-conditioned accommodations with ceiling fans. Rooms open to balconies or patios. Televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi, Wired Internet (MXN 15.00 per hour)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable channels
  • TV

Bedroom

  • Air conditioning
  • Ceiling fan

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel La Quinta Santa Elena

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wired internet in public areas: MXN 15.00 per hour (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Quinta Santa Elena Palenque
Hotel Quinta Santa Elena
Quinta Santa Elena Palenque
Quinta Santa Elena
La Quinta Santa Elena Palenque
Hotel La Quinta Santa Elena Hotel
Hotel La Quinta Santa Elena Palenque
Hotel La Quinta Santa Elena Hotel Palenque

Hotel La Quinta Santa Elena Reviews

Reviews

5.4
Rating 10 - Excellent. 1 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 4 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 6 out of 17 reviews" "

6.6/10

Cleanliness

5.6/10

Staff & service

8.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Would NOT recommend at all. The room I was staying in had some kind of wasp infestation in the shower - when I told the front desk they did not seem surprised at all and just offered some bug spray, but then of course there were dead wasps throughout the entire bathroom... After I checked I noticed the floor was not very clean either, I saw the maid in the hallway and asked her to mop again, but even after she "mopped" again it was not any cleaner. There are surely much better places to stay in Palenque, if it were not the only hotel online with available rooms I would have left and found somewhere else to stay.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Quite a nice hotel. The main letdown was the wi fi internet access, very slow and often dropping out. This could be because my room was located at the back of the hotel complex. Nevertheless this was a dampener on my otherwise good experience at the hotel. The remote for the air conditioner unit was missing, could not switch it on any other way, however, the overhead fans above each bed did make up for the lack of cool air.
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Funny little hotel at city center
The hotel is close to ADO bus terminal and lots of eating area around the corner. R1 bus to Cancun beach is 3 min walk away. We drove and arrived at 2 pm and the staff prompt open the gate and arranged quick check in. The lady at the reception is nice and helpful.
Stayed 1 night in Aug 2017

4/10 Poor

Elvia , Oregon

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, Less Than Desirable Facilities
Room was clean; however, it was extremely hot and stuffy since there was only a fan and no air conditioner. This is a great place in terms of location: about a 10 min. walk from the bus station and 10 mins. from town and restaurants in town.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Bueno el hotel muy fácil para llegar, la atención al llegar muy bien y la alberca adecuada para nadar los niños se divierten en ella en mi opinión si regresaría
Stayed 2 nights in Apr 2019

2/10 Terrible

dr banco, Chihuahua

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
mal servicio
mala
Stayed 1 night in Aug 2017

2/10 Terrible

Blanca, Estado de México

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo hotel
Se ve deteriorado, da asco dormir ahí, es caro para lo que ofrecen, el aire acondicionado lo cobran aparte, pésimo servicio, mala atención

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
confortable qualité prix
personnel serviable chambre sommaire avec le nécessaire un lit confortable une salle de bain propre et la climatisation pour un prix minimum petit bémol peu de pression au niveau des arrivées d'eau un peu galère pour se rincer les cheveux petite astuce en utilisant un verre d'eau c'est mieux

6/10 Okay

Verified traveller

2/10 Terrible

VERONICA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

DARYA, ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities
EL $ NO INCLUYE A/ACONDICIONADO PERO SI TIENE
Nuestra estancia fue corta sólo para dormir, que bueno . Tengan alberca, el precio sólo incluía ventilador pero afortunadamente tenía la opción de aire acondicionado, con un costo adicional, nos tocó una habitación a un costado de la recepción y eso no nos permitió descansar al 100%, me gusto que tuvieran en la mesa opciones y mapas para andar por el pueblo y por el estado

2/10 Terrible

Diana C, Guadalajara Jal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No debería de existir
Pésimo, no volvería ni gratis, las recepcionistas con una actitud nefasta, una habitación muy pequeña, sin aire y abría la ventana para que entrara un poco de aire, y solo tenía unos autobuses prendidos todo el tiempo, y solo entraba ruido y diessel, lo más horroroso que he visto en mi vida

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
必要充分。お湯でます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hôtel accueillant avec parking et piscine
personnel très sympa ayant accepté de modifier la réservation sans surcout. Hôtel facile d'acces et proche du zocalo

6/10 Okay

Beatriz, yucatan

Bien en general

2/10 Terrible

Edna Maria, Mexico DF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recomiendo el hotel
No recomiendo este hotel. Me informaron que la habitación solo tenia ventilador. En cuanto entramos vimos que si había, pero no se podía encender sin control.Hacia un calor insoportable y al volver a preguntar en recepción porque no podíamos encenderlo nos dijeron que todas las habitaciones contaban con a/c pero que había que pagar el doble de lo que habíamos pagado para que nos dieran el control.

6/10 Okay

はじ, 東京都渋谷区

Liked: Cleanliness, room comfort
Disliked: Staff & service
何をするにも便利なホテル
コストパフォーマンスはとても良かったです。しかしスタッフの対応に全く愛想がありませんでした。また既にエクスペディア経由で支払済みの宿泊代や差額のエアコン代の請求が頻繁にありました。支払う必要の無いお金でしたので、当然支払っていませんが、スペイン語がある程度堪能でないと相手の主張に負けてしまうと感じました。結局ホテル側のミスでしたが、最後まで何の謝罪も無く、とても後味が悪かったです。