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Hotel Villa Mercedes Palenque

3.5 star property
Family-friendly 3.5-star hotel with 2 outdoor pools

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Photo gallery for Hotel Villa Mercedes Palenque

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Exterior
Gym
Reception
Courtyard

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Explore the area

Map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960
  • Aluxes Eco Park
    ‪3 min walk‬
  • El Panchán
    ‪5 min drive‬
  • Palenque Archaeological Zone
    ‪6 min drive‬
  • Palenque, Chiapas (PQM-Palenque Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room

  • 27.20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite

Suite

  • 54.40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 27.20 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

About the area

Palenque

Close to airport.You'll find Palenque National Park and Museo de Sitio Palenque within 3 miles (5 km) of this hotel. El Panchán and Palenque Archaeological Zone are also within 3 miles (5 km).

What's nearby

  • Aluxes Eco Park - 3 min walk - 0.3 km
  • Palenque National Park - 2 min drive - 1.8 km
  • El Panchán - 5 min drive - 4.4 km
  • Palenque Archaeological Zone - 6 min drive - 4.3 km
  • Misol-Ha Waterfalls - 10 min drive - 9.6 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive

Restaurants

  • ‪Restaurante Maya Cañada - ‬5 min drive
  • ‪Don Mucho - ‬3 min drive
  • ‪La Selva - ‬4 min drive
  • ‪Monte Verde Trattoria Pizzeria Italiana - ‬3 min drive
  • ‪Starbucks - ‬16 min walk

About this property

Hotel Villa Mercedes Palenque

Family-friendly 3.5-star hotel with 2 outdoor pools
Hotel Villa Mercedes Palenque offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business center and a meeting room are available. Spa services, a terrace, and gift shops/newsstands are also featured at the family-friendly Hotel Villa Mercedes Palenque. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 3.5-star Palenque hotel is smoke free.

  • 1 floor
  • 92 guestrooms or units
  • Manager's reception (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Palenque hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Villa Mercedes Spa / Maya. Services include massages. The spa is equipped with a mud bath and a steam room. The spa is open daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, uncovered self parking on site (surcharge)
  • Secured, uncovered extended parking on site (MXN 500 per day)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily English breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 29 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Hotel Villa Mercedes Palenque Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 299 out of 564 reviews
Rating 8 - Good. 177 out of 564 reviews
Rating 6 - Okay. 53 out of 564 reviews
Rating 4 - Poor. 23 out of 564 reviews
Rating 2 - Terrible. 12 out of 564 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El servicion estubo estupendo y nuestro mesero siempre muy amable con mi familia .
Stayed 2 nights in Nov 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
3 nights at Palenque
Stayed 3 nights in Nov 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to the Ruins and Alexus EcoPark
Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Stayed 1 night in Nov 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ruins. Beautiful pool
Stayed 1 night in Nov 2024

8/10 Good

Kasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really excellent except the food soo bad.
Stayed 2 nights in Nov 2024

4/10 Poor

Maria, Houston

Travelled with family
Liked: Cleanliness, staff & service
They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Stayed 1 night in Aug 2024

10/10 Excellent

Alvaro

Liked: Cleanliness
Everything
Stayed 1 night in Aug 2024

10/10 Excellent

Veronica, Manorville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Stayed 1 night in Jul 2024

8/10 Good

Veronica, Manorville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote.
Stayed 1 night in Jul 2024

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dolores Y

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Stayed 2 nights in Apr 2024

10/10 Excellent

Martha Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Nemer, Jacksonville

Travelled with partner
Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alvaro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Cecilia, Hawaiian Gardens

Stayed 3 nights in Apr 2023

10/10 Excellent

Ivo

Stayed 3 nights in Mar 2023

10/10 Excellent

Maritza

Stayed 2 nights in Mar 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Stayed 4 nights in Mar 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and quiet
Stayed 2 nights in Feb 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for Visiting Mayan Ruins
This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.
Stayed 2 nights in Jan 2023

8/10 Good

Agustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso. Muy limpio y el personal muy amable