6/10 Okay
Cynthia
24 Oct 2024
Liked: Room comfort
Disliked: Cleanliness, staff & service
Ok Stay
The overall facility was clean and nice however the lady at front desk gave us the wrong set of cards for the door to our room on two occasions having us wait a few extra hours before we could get into the room. For the 6 night stay that we were there we had no cable/internet service for the TV. They were finally able to get someone out on night 4. The housekeepers never entered our room the entire stay and I constantly had to go to front desk to get coffee for the room. This is a service I guess you have to request at the front desk daily. Two of the three restaurants were closed the entire trip. Lastly at the end of our stay, we were charged an extra $244. We booked via Hotels.com and was never informed by them or the resort that there would be extra expenses especially when you didn’t use their services such as the restaurant. - hidden expenses by the resort. All expenses are charged to the room, however we didn’t use any. So for anyone trying to book just know that the price is not the price- the resort will charge you an extra fee of $34 daily to stay there at the end.
Cynthia
Stayed 6 nights in Sep 2024