We loved our stay here. The location cannot be beat and the property is just so interesting! I'm very glad I read the reviews before booking, because there were some definitely some challenges, but since I knew about them, it didn't ruin our trip.
Pay attention to the comments about music ALL NIGHT LONG. As loud as if it were in the room with you. White noise machine took care of it on the main floor, but there's nothing to be done about it up in the penthouse. If you like the nightlife, it won't bother you at all!
Cleanliness was a bit less than I'd hoped for, some issues with linens, but there were extras and the hosts responded right away when I reported it.
There are a lot of stairs up to and in the apartment. Again, I knew this, but my 76 year old Mom is still zinging me about not warning her adequately! Of note, the lights are out in the stairwell to the upstairs restroom and bedroom, so bring a flashlight, it gets pretty dim in there since the stairs are dark stone.
I also knew the outdoor furniture had some complaints....from a year ago. I suppose I thought it would have been replaced by now. I really wanted to sit in that swing by the pool, but it's broken. You can still hang out up there on the pool deck, but you can't sit anywhere other than in the pool, which is PERFECT after wandering all over Casco for the day.
The comments about the bus boys from the restaurant downstairs being willing to carry up luggage? Does not apply anymore. There is a new, GREAT, restaurant there, but don't ask them if they want to carry your luggage up for money, they DID NOT LIKE THAT! We made up later after eating their delicious food, but it was a rough start to our trip, carrying all our luggage upstairs my scrawny self while my Mom cackled behind me about "all these stairs".
There is no welcome book as I'm accustomed to from other stays, so make sure you ask about the wifi before you arrive. Again, hosts responded immediately to help.
The hosts are AWESOME. So nice, so helpful. We utilized their driver friend, Walter, whom I also cannot say enough nice things about. He met us at the airport, made our trip to the apartment so easy and stress-free. The hosts were available to answer any question or concern I had and they would have even done more, I'm sure, if I'd complained. But again, since the previous reviews were very accurate, nothing that happened made me wish I were anywhere but there. I'd go back in a heartbeat!! <3