8/10 Good
Shanisha
Travelled with family
23 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk person who told me his name was Prince, very nasty attitude, honestly he’s a disgrace to the hotels image. He was unnecessarily rude, I have a gold membership and I’m allowed a room upgrade if there’s an availability when I questioned it he was disrespectful honestly he was standoffish from the moment we walked in and pleasantly greeted them. Anyhow, I informed him I was staying one night and wanted to take advantage of my upgrade he fought me tooth and nail even lied that no rooms were available and then said if I wanted a room I’d have to pay for the upgrade, his colleague (I forget his name but he was very kind) he looked at him crazy like why are you causing them so much trouble. It escalated to management and they accommodated me. I would stay again because the place was cute, clean and my UPGRADED room had a nice view of the Eiffle tower, the first room was terrible (clean but terrible view which he tried to sell as a garden view, it was a view of a brick wall in a yard). The other staff members were kind to us it was just Prince that was rude and if I were making my decision off his actions then NO, never again. But since I’m not I would recommend the place affordable, clean, conveniently located 15-20 min walk from the tower.
Shanisha
Stayed 1 night in Jun 2024