2/10 Terrible
Claire
Travelled with family, Travelled with family and small children
16 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend this place to anyone. On arrival at the hotel, I was booked into my room once I paid for the tourist tax and the car parking fee. After entering the hotel room, I notice a problem that I only had 1 double bed in two separate rooms that I have paid for. After going back downstairs to speak with reception they had informed me that they no longer do the rooms I purchased via Expedia and that hasn’t been the case for months now. I purchased the room with 1 double bed and with one single bunk bed. After about 30 minutes speaking with reception, I was told this was my only option unless I booked an extra room, so this left use all sharing beds. During my stay with the hotel only 1 out of 3 elevators was working and on some occasions not at all. This left us having to carry prams and bags up and down the stairs with the kids. On our last day with the hotel we found out that the car has been broken into whilst parked in the secure carpark that we had to pay for at the start of the trip. This meant our last day was spent at the police station and cleaning up glass from the car that was covering all the baby seats. After returning to the hotel to give them a copy of the police report for their insurance purpose. we had to leave for the ferry, luckily making it just before setting off. We have been trying to get hold of the hotel now for two weeks and with no reply from anyone, even when call the hotel costing a fortune because calling from the UK. I have had to pay