2/10 Terrible
July Milena Olaya
21 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude and unfriendly staff.
They were very rude every time I asked for help. Even when I checked in, the receptionist seemed very unhappy and unsatisfied for being at work.
Breakfast was included and I told the staff that I’m lactose intolerant but I had to pay extra for lactose free milk which it’s for my opinion, ridiculous. There was no lactose free yoghurt or other options. We are in 2024 they should have other options specially when I pay for the service. I hardly could eat breakfast at the hostal because of that.
I didn’t get breakfast ticket (to give to the restaurant every day) by the receptionist when I checked in and I had to ask for them. The staff at the restaurant didn’t believed that I had my breakfast included because I didn’t had the “breakfast ticket” and I was not allowed to eat breakfast first day because of that. I informed the receptionist about this but I didn't get a discount.
Toilet paper was finished and the cleaner stuff didn’t filled up with toilet paper. I had to go down to the reception by night (couldn’t go to the toilet before I went to bed) to ask for toilet paper.
July Milena Olaya
Stayed 4 nights in Oct 2024