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Novotel Pekanbaru

4.0 star property
4-star guestrooms with free WiFi

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Photo gallery for Novotel Pekanbaru

Outdoor pool
Snack bar
Front of property
Lounge
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking included
  • Breakfast available
  • Gym

Explore the area

Map
Jalan Riau No 59, Pekanbaru, Riau, 28154
  • Ciputra Seraya Mall
    ‪2 min walk‬
  • Raya Mosque
    ‪9 min walk‬
  • Riau Cultural Park
    ‪3 min drive‬
  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

  • 28 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | View from room

Superior Room, 2 Single Beds

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Superior Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Superior Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed, Balcony

Deluxe Room, 1 Double Bed, Balcony

Deluxe Room, 1 Double Bed, Balcony

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony

Deluxe Room, 2 Single Beds, Balcony

Deluxe Room, 2 Single Beds, Balcony

  • Sleeps 4
  • 2 Twin Beds

Similar properties

Pool

FOX Hotel Pekanbaru

  • Pool
  • Spa
  • Parking included
  • Free WiFi
3.7 out of 5, Good, (8)
The price is CA $43
per night
CA $52 total
includes taxes & fees
5 Mar - 6 Mar
FOX Hotel Pekanbaru

About the area

Pekanbaru

In Pekanbaru .With a stay at this Pekanbaru hotel, you'll be steps from Ciputra Seraya Mall and within a 10-minute walk of Raya Mosque. Riau Cultural Park and Balai Adat Daerah Riau are also within 2 miles (3 km).

What's nearby

  • Ciputra Seraya Mall - 2 min walk
  • Pekan Baru Mall - 4 min drive
  • SKA Mall - 5 min drive
  • Great Mosque of An-Nur - 5 min drive
  • Riau University - 7 min drive

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) - 30 min drive

Restaurants

  • ‪Kedai Kopi Kimteng Mal Ciputra Seraya - ‬4 min walk
  • ‪Warung Merry - ‬4 min walk
  • ‪Food Exchange - ‬2 min walk
  • ‪Cabe Merah - ‬3 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Novotel Pekanbaru

4-star guestrooms with free WiFi
Novotel Pekanbaru offers its guests a children's pool, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 10549 square feet (980 square meters) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Novotel Pekanbaru. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Pekanbaru hotel.

  • 150 guestrooms or units
  • 15 levels
  • Meeting rooms
  • 10549 sq ft of conference space
  • 980 sq m of conference space
  • Built in 2015
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Pekanbaru offers 150 air-conditioned accommodations with minibars and safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Pekanbaru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Indonesian

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: IDR 108900 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch LED TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 108900 per person
  • Airport shuttle fee: IDR 100000 per room (one-way)
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Novotel Pekanbaru Opening May 2016 Hotel
Novotel Pekanbaru Opening May 2016
Novotel Pekanbaru (opening March 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru (Opening May 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru Pekanbaru
Novotel Pekanbaru Hotel Pekanbaru

Novotel Pekanbaru Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 97 reviews
Rating 8 - Good. 35 out of 97 reviews
Rating 6 - Okay. 12 out of 97 reviews
Rating 4 - Poor. 5 out of 97 reviews
Rating 2 - Terrible. 1 out of 97 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

willvin, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

susan ann

Business traveller
Liked: Cleanliness, staff & service
During booking..requested NON SMOKING room but was given smoking room. Was assured by Front Desk..room was sanitize 3X but cigarettes smells still lingers.
Stayed 1 night in Jul 2024

10/10 Excellent

Lee Chien

Stayed 2 nights in May 2024

6/10 Okay

GIM SHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chiller is not working
Stayed 2 nights in May 2024

10/10 Excellent

Lee Chien

Stayed 1 night in Feb 2024

10/10 Excellent

Thian Chye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable and conveniently located next to Ciputra Mall
Stayed 1 night in May 2023

10/10 Excellent

Windra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and friendly staffs!
Stayed 3 nights in Jun 2022

10/10 Excellent

Lee Chien

Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

imelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Room lighting should be brighter otherwise rooms are clean and worth the price
Stayed 1 night in Jan 2020

8/10 Good

Irene

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

GOH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

susan ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome stay
my choice of hotel, for my stay in Pekan Baru. Staff are super friendly and service with a smile.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall is beside the hotel. Eateries is all over the surrounding area.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

4/10 Poor

G

Business traveller
Disliked: Staff & service
Staff rude Expedia ages for our kids not registered with hotel wouldn’t give us beds for them. Had to argue for 25 minutes to get an upgrade
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility and great staff. Clean, convenient, good breakfast.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, willing to please. I really can't say enough. They normally have the room ready if I check in early. The is shopping and movie next door. The food has been good. I am an expat. I go to Pekanbaru monthly to relax. This is the place to stay, without exception.
Stayed 1 night in Dec 2018