2/10 Terrible
Richard
Travelled with partner
4 Oct 2024
BEWARE
I was mislead by the photos advertising this hotel and in truth it is a party hotel for young people. There was no way I would stay so we wasted $240 as there was no refund and I was advised by the receptionist that they could not transfer this room to another night as it was booked through you!
BOOK YOUR ROOMS THROUGH HOTEL, NOT WOTIF
I tried emailing the hotel and appealing to them that I would like to send my wife’s adult son instead so we can have the night together at our own home instead (this was why we had spontaneously booked the room, wanting some privacy) but I never heard back. If we’d booked directly then they may have been able to help but having booked through you we were left with no option other than lose the money.
My son actually booked a way better hotel with a bath (which is what we thought we were getting) for $30 less and only $100 deposit.
WHATEVER YOU DO, DON’T SPONTANEOUSLY BOOK HOTEL ROOMS UNLESS YOU’VE BEEN THERE BEFORE.
Very disappointed in how misleading your hotel pictures are.
Richard
Stayed 1 night in Sep 2024