2/10 Terrible
Kelly
Travelled with family, Travelled with family and small children
2 Mar 2025
Went to check in At 420pm. Only 1 of the 2 rooms reserved was ready and no ETA when the other room would be ready. Asked for some sort of compensation, like the $45 parking fee. Lee M. Supervisor said she couldn’t only her general manager could and she wouldn’t be back until Monday. On Friday at 1043 am I requested for rooms to be located near each other and the young lady told me she set it up. However at check in I was told the rooms were on different floors. I went back and forth with her respectfully for 10 minutes as I felt she was being dismissive. We had arrived from Va with my 80 year old mom in tow. Tired and needed to be at an event by 6. That did not happen thanks to Homewood Suites staff. I requested a refund and again was told she could not. Then after requesting to speak with her superior several more times Lee M gave me a refund. Inconsiderate staff even though they were the cause of inconvenience, at 435, I was told room was still not ready and they still didn’t have an ETA
Kelly
Stayed 1 night in Mar 2025