2/10 Terrible
Gurukirn, Fairfax
Travelled with family and small children
18 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and the man at the desk showed me to a smoking room with a full size bed. I had paid online for a non smoking room with 2 full beds as I had 4 people, including people with asthma.
I went back down to the front desk and the first guy told me I was wrong about what I had booked, I pulled up the confirmation and the second guy took over. They spoke to each other and eventually told me there was a room with a king bed and a roll away twin already in it, it was non smoking. I could take a look and have that room. They also said this was the ONLY room that would fit my family. Despite the fact that I had booked something else.
The room was beyond disgusting. There were dead bugs on the door, living bugs in the bathroom. Stains on the rollaway. We squeezed us all into the king bed. There were cracks in the walls, which helpfully had paper towels & napkins sticking out of them.
The fire extinguisher had a plastic bag over it making sure it couldnt do its job... My husband theorized its so someone could smoke but I have no clue.
The website said this was a newly renovated hotel and had nice photos it was a complete fabrication. Neither room was nice nor looked like the renovated photos. The room we stayed in was atrocious.
Gurukirn
Stayed 1 night in Oct 2024