I am not writing this review for the hotel to respond to me with its standard message that it sends to all "negative" reviews. You don't need to respond since calling me back is not a priority!
My stay was fine. The room was nice. My only complaint about the room was that some of the surfaces weren't wiped down (bathroom door, glass cups & counter near TV) It wasn't a big deal to me because I only needed the room for one night.
My problem is with the staff's lack of urgency in resolving an error they made.
Upon arrival, they placed a $75 hold on my card, which was understandable. However, after checking out, I reviewed my charges and noticed that I had been billed for using the bar. I never went to the bar. I went to a restaurant off-site at 4 pm. for an hour and did not leave my room again until 5 am.
I have tried to contact the hotel via text and phone call, but the staff keeps telling me that I need to speak with Casey. At this point, I am not even sure if Casey is a real person. I have tried to follow up on this issue before leaving a review in the hope that it was simply a mistake. However, I am beginning to believe that it was not.
If you choose to stay at this hotel, please double-check all of your charges and not leave the hotel until the issue has been resolved.
Lastly, it has a great downtown location. Valet parking is $40, so you don't really have a choice but to get valet service. They will conveniently deduct that charge from the $75 hold.