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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property
Enjoy the outdoor pool at this Glendale hotel

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Outdoor pool, sun loungers
Reception
Standard Room, 2 Queen Beds, Non Smoking
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Breakfast available
  • Pet-friendly
  • Air conditioning
  • 24/7 front desk
  • Parking included

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    3 min walk
  • Dippin' Dots
    1 min walk
  • Phoenix Metrocenter Transit Center
    18 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    37 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Glendale

In Glendale .Within a 15-minute walk of the hotel, you'll find Arrowhead Towne Center and Arizona Broadway Theatre. Peoria Sports Complex and Polar Ice Peoria are also within 2 miles (3 km).

What's nearby

  • Arrowhead Towne Center - 3 min walk
  • Arizona Broadway Theatre - 13 min walk
  • Peoria Sports Complex - 17 min walk
  • State Farm Stadium - 11 min drive
  • Westgate Entertainment District - 11 min drive

Getting around

  • Phoenix Deer Valley Airport (DVT) - 14 min drive

Restaurants

  • ‪In-N-Out Burger - ‬9 min walk
  • ‪Chick-fil-A - ‬13 min walk
  • ‪Raising Cane's Chicken Fingers - ‬5 min walk
  • ‪Food Court - ‬13 min walk
  • ‪Panera Bread - ‬11 min walk

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Enjoy the outdoor pool at this Glendale hotel
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers its guests an outdoor pool, a vending machine, and coffee/tea in a common area. Public spaces have free WiFi. The Hotel Serene Glendale Peoria, Surestay Collection by BW also features laundry facilities and an ATM. Free self parking is available. A complete renovation of The Hotel Serene Glendale Peoria, Surestay Collection by BW was completed in January 2022.

This Glendale hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 2 levels
  • Built in 1996
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • ATM
  • No smoking on site
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Family friendly

  • Fence around the pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 342 out of 807 reviews" "
Rating 8 - Good. 190 out of 807 reviews" "
Rating 6 - Okay. 111 out of 807 reviews" "
Rating 4 - Poor. 85 out of 807 reviews" "
Rating 2 - Terrible. 79 out of 807 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Erin, Fairmont

Stayed 3 nights in Nov 2024

10/10 Excellent

Rolonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for everything we needed and there was nothing bad about this place, thank you letting us stay at the hotel, will recommend to my friends.
Stayed 2 nights in Sep 2024

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V P of Mechanical construction
Good place to stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Joe

Stayed 1 night in Sep 2024

2/10 Terrible

Edward

Disliked: Cleanliness, amenities, property conditions & facilities
This place was dirty. Several people were complaining about the cleanliness of linens. The floors were dirty. Just not at all the best quality for the high price. We’ve stayed at hotels that were clean and just overall excellent for a way better price. I really thought that because we were charged so much, we were staying somewhere that was at least clean and in better condition. Sadly, there were several others that were unhappy. Unfortunately, I doubt that this review will help because I doubt a discount or any type of refund is given. And I don’t know if we would have had any other option to rent somewhere else at the last minute. How do these type of situations get resolved?
Stayed 1 night in Sep 2024

6/10 Okay

Ruben

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good location!
Stayed 3 nights in Sep 2024

2/10 Terrible

Tim

Disliked: Property conditions & facilities
The bed frame was cheap and it made a lot of noise. The facility was rundown.
Stayed 2 nights in Sep 2024

8/10 Good

Lizbett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great little hotel very friendly staff very clean and very well appointed rooms. Right next to arrowhead Mall. Right in the heart of the Peoria 83 area. Lots to do lots of great restaurants. I’m very impressed!
Stayed 1 night in Sep 2024

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Could not stay at this hotel. There is a chemical smell in the rooms we tried to stay in. We also did not feel safe since we were given keys that opened other hotel rooms. Expedia should take this hotel off of their site or make it refundable.
Stayed 1 night in Sep 2024

8/10 Good

Marshall, UPPR MARLBORO

Liked: Staff & service
Not what I expected
Stayed 3 nights in Sep 2024

6/10 Okay

Terry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Padres Mariners baseball stadium
Stayed 1 night in Sep 2024

4/10 Poor

Joao

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast not good at all. Work desk has no power outlet nearby or light.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kimber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for baseball tournament.
Stayed 3 nights in Sep 2024

6/10 Okay

Lori, Las Vegas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
"Hot" Breakfast was a joke. almost nothing in hot server. The room was oversprayed with a heavy cleaner to mask the smoking smell. The room was old/outdated and dirty. Location was convenient. Staff was somewhat friendly.
Stayed 2 nights in Sep 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 2 nights in Sep 2024

4/10 Poor

Leticia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our tv didn’t work.. our phone was broken.. and the tv stands were broken as well.. breakfast was uncomfortable with the ladies there watching you every time you grabbed something to eat.
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
The tv wouldn’t work. Asked for help three times and they just said give a little bit. The next morning the lady at the desk said why didn’t you say something to us….. bed frame creaked so loud and every time you moved an inch it would wake you up.
Stayed 1 night in Sep 2024

4/10 Poor

Suzzanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Andy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This place is great for spending a night or two but just that, for the price you get the minimum which was fine with me because it was still pretty good. Staff were very friendly and helpful and there was breakfast included and a pool available.
Stayed 1 night in Sep 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good place with convenient places sround
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Brittany

Business traveller
Liked: Cleanliness
Rooms are a good size and clean. There is smoking allowed somewhere on the property. Close to a lot of restaurants. I chose to move past breakfast, but if you like starchy foods you'll be fine.
Stayed 4 nights in Sep 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Maid barged into my room before checkout time!
Stayed 1 night in Sep 2024

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple, great for a little getaway or staycation with a shopping center nearby and plenty of restaurants.
Stayed 4 nights in Sep 2024