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The Hotel Serene Glendale Peoria, Surestay Collection by BW

2.5 star property
Hotel near Peoria Sports Complex in Glendale

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Photo gallery for The Hotel Serene Glendale Peoria, Surestay Collection by BW

Lobby
Exterior
Standard Room, 2 Queen Beds, Non Smoking
Outdoor pool, sun loungers
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Pet-friendly
  • Air conditioning
  • Parking included
  • Laundry

Explore the area

Map
7885 W Arrowhead Towne Center, Glendale, AZ, 85308
  • Arrowhead Towne Center
    ‪3 min walk‬
  • Arizona Broadway Theatre
    ‪13 min walk‬
  • Peoria Sports Complex
    ‪17 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

Family Room, 2 Queen Beds, Non Smoking (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Spark by Hilton Glendale Phoenix North

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.1 out of 5, Very good, (64)
The price is CA $570
per night
CA $657 total
includes taxes & fees
22 Feb - 23 Feb
Spark by Hilton Glendale Phoenix North

About the area

Glendale

In Glendale .Within a 15-minute walk of the hotel, you'll find Arrowhead Towne Center and Arizona Broadway Theatre. Peoria Sports Complex and Polar Ice Peoria are also within 2 miles (3 km).

What's nearby

  • Arrowhead Towne Center - 3 min walk
  • Arizona Broadway Theatre - 13 min walk
  • Peoria Sports Complex - 17 min walk
  • State Farm Stadium - 11 min drive
  • Westgate Entertainment District - 11 min drive

Getting around

  • Phoenix Deer Valley Airport (DVT) - 14 min drive

Restaurants

  • ‪In-N-Out Burger - ‬9 min walk
  • ‪Chick-fil-A - ‬13 min walk
  • ‪Raising Cane's Chicken Fingers - ‬5 min walk
  • ‪Food Court - ‬13 min walk
  • ‪Panera Bread - ‬11 min walk

About this property

The Hotel Serene Glendale Peoria, Surestay Collection by BW

Hotel near Peoria Sports Complex in Glendale
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers its guests an outdoor pool, a vending machine, and coffee/tea in a common area. Public spaces have free WiFi. The Hotel Serene Glendale Peoria, Surestay Collection by BW also features laundry facilities and an ATM. Free self parking is available. A complete renovation of The Hotel Serene Glendale Peoria, Surestay Collection by BW was completed in January 2022.

This Glendale hotel is smoke free.

  • 1 building
  • 60 guestrooms or units
  • 2 levels
  • Built in 1996
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • ATM
  • No smoking on site
The Hotel Serene Glendale Peoria, Surestay Collection by BW offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Family friendly

  • Fence around the pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 150 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Property is also known as

Quality Inn Glendale Arrowhead Towne Center
Ramada Hotel Glendale
Ramada At Arrowhead Mall Hotel Glendale
Ramada Glendale Hotel
Glendale Ramada
Quality Inn Arrowhead Towne Center
Quality Glendale Arrowhead Towne Center
Quality Arrowhead Towne Center
The Hotel Serene
Quality Inn Glendale at Arrowhead Towne Center

The Hotel Serene Glendale Peoria, Surestay Collection by BW Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 353 out of 834 reviews
Rating 8 - Good. 198 out of 834 reviews
Rating 6 - Okay. 116 out of 834 reviews
Rating 4 - Poor. 85 out of 834 reviews
Rating 2 - Terrible. 82 out of 834 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean. Friendly staff
Stayed 1 night in Jan 2025

8/10 Good

Erin, Fairmont

Stayed 3 nights in Nov 2024

8/10 Good

Baldomero

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area was too crowded with everything all along one little wall. The guests didn’t fit so they went to pool area. The complimentary ice was with fruit was so good but almost give day 1. Exact same water still there next day with soggy fruit mush.
Stayed 1 night in Oct 2024

10/10 Excellent

Efren

Liked: Amenities
Stayed 2 nights in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent for the price point. Staff were fantastic, breakfast was good. There's a portillos and trader Joe's a couple doors down too!
Stayed 2 nights in Nov 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Arlene, the front desk young lady was very welcoming and very professional with the check in process.
Stayed 2 nights in Nov 2024

8/10 Good

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place near Glendale for my niece's wedding and Serene fit the bill. Rooms were decent size, beds were fine, and the complimentary breakfast was better than average. Only downside was that the TV didn't work and we were told to unplug it to reset everything which fixed the problem. The room phone didn't work either, but no big deal these days. We didn't use the pool, but one family did and said the water was freezing. Didn't get towels after the first day, but I requested them the second day and the maids delivered a new set and also made the beds. Nice mall location in a good section of the Phoenix area with a Portillo's just across the parking lot.
Stayed 3 nights in Oct 2024

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night for a festival.
Over night for the noodles festival in Peoria. Front desk clerk was very nice. Gave us an early check-in and a welcome gift. Good service and comfortable. Great selection of TV stations to choose from. HBO etc. We will stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really was overall great I was able to check in early which gave my friends time to change in my room because their hotel was ready and the concert was on 15 minutes away. Awesome breakfast too. Everything was around too.
Stayed 1 night in Oct 2024

8/10 Good

zaid

Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Location location location. Shopping restaurants the best.
Stayed 1 night in Oct 2024

4/10 Poor

Shelley

Disliked: Cleanliness
Stayed 5 nights in Oct 2024

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Denali

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell drains dirty pipes
I was forced to miss the first day on my reservation due to the establishment requesting a cash deposit. Day 2 was horrendous after I woke up choking on the the god awful smell wafting from the pipes. I will not be returning to this establishment anytime soon.
Stayed 2 nights in Oct 2024

8/10 Good

Paul

Stayed 2 nights in Oct 2024

10/10 Excellent

Joao

Stayed 3 nights in Sep 2024

10/10 Excellent

stephanie

Liked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in Oct 2024

2/10 Terrible

Matt

Travelled with family
Disliked: Property conditions & facilities
Scam
They said they didn't have my reservation and then charged my credit card 3 times.
Stayed 1 night in Oct 2024

8/10 Good

Logan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a great place to stay, location and building were wonderful, but the staff were hard to stomach. The hotel is close to shops, restaurants, and a hospital. The building was sturdy and the rooms were spotless. However the receptionist at the front counter was not friendly during check in or check out, personally thought she had a bad day, but soon found out she acted this way during both encounters. I would suggest updating the site as well because the breakfast option said that it was served weekdays only, however they served during my stay.
Stayed 1 night in Oct 2024

6/10 Okay

Daren

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was very nice and did what they could to be accommodating. The bed made so much noise every time I moved. The next morning I asked the staff if all the beds were this noisy. They asked me what room I was in. When I told them my room number they said they have had other complaints about the same bed in my room. If it's a known problem it should have been taken care of before.
Stayed 3 nights in Oct 2024

10/10 Excellent

mark

Stayed 3 nights in Sep 2024

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

DOUGLAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Oct 2024