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SureStay Hotel by Best Western Phoenix Airport

2.5 star property
Hotel near Celebrity Theater in Phoenix

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Hotel by Best Western Phoenix Airport

Outdoor pool
Exterior
Lobby
Room amenity
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Pool
  • Free airport shuttle
  • Housekeeping
  • Breakfast included
  • Air conditioning

Explore the area

Map
3037 E Van Buren St, Phoenix, AZ, 85008
  • Celebrity Theater
    ‪6 min walk‬
  • Papago Park
    ‪4 min drive‬
  • Phoenix Children's Hospital
    ‪5 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Country Inn & Suites by Radisson, Phoenix Airport, AZ

Pool
Hot tub
Breakfast included
Free airport shuttle
4.0 out of 5, Very good, (2012)
The price is CA $225
per night
CA $253 total
includes taxes & fees
3 Feb - 4 Feb
Country Inn & Suites by Radisson, Phoenix Airport, AZ

About the area

Phoenix

Heart of Phoenix.With a stay at this Downtown Phoenix hotel, you'll be within half a mile (1 km) of Celebrity Theater and 6 miles (10 km) of Chase Field. Footprint Center and Phoenix Convention Center are also within 6 miles (10 km).

What's nearby

  • Celebrity Theater - 6 min walk
  • Footprint Center - 6 min drive
  • Phoenix Convention Center - 6 min drive
  • Chase Field - 6 min drive
  • Phoenix Zoo - 14 min drive

Getting around

  • 38th Street - Washington Station - 2 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 7 min drive

Restaurants

  • ‪Four Peaks Brewing Company - ‬7 min drive
  • ‪PHX Beer Co - ‬6 min drive
  • ‪McDonald's - ‬20 min walk
  • ‪Red Devil Italian Restaurant & Pizzerias - ‬2 min drive
  • ‪Burger King - ‬2 min drive

About this property

SureStay Hotel by Best Western Phoenix Airport

Hotel near Celebrity Theater in Phoenix
Free breakfast is served daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly SureStay Hotel by Best Western Phoenix Airport. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Phoenix hotel.

  • 95 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 50-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Secured extended parking on site (USD 15 per day)
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle at scheduled times

Food and drink

  • Free continental breakfast available daily 6:00 AM–9:00 AM

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Assistive listening devices available
  • Lever door handles
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch LCD TV
  • Digital channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured extended parking fee: USD 15 per day
  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in.
    For guests' safety, the property includes a carbon monoxide detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Econo Lodge Hotel Phoenix Airport
Econo Lodge Phoenix Airport
Econo Lodge Phoenix Hotel Phoenix
Phoenix Econo Lodge
Econo Lodge Phoenix Airport Hotel
Surestay By Phoenix Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel
SureStay Hotel by Best Western Phoenix Airport Phoenix
SureStay Hotel by Best Western Phoenix Airport Hotel Phoenix

SureStay Hotel by Best Western Phoenix Airport Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 684 out of 1911 reviews" "
Rating 8 - Good. 523 out of 1911 reviews" "
Rating 6 - Okay. 291 out of 1911 reviews" "
Rating 4 - Poor. 158 out of 1911 reviews" "
Rating 2 - Terrible. 255 out of 1911 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and accomidating. The room was very clean and well maintained.
Stayed 1 night in Jan 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Dan

Liked: Staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Dec 2024

8/10 Good

Pamela

Travelled with family
They are doing construction and renovation inside the units. Unfortunately on top of our room. Area in front of door was messy construction rubbish and materials.
Stayed 1 night in Dec 2024

10/10 Excellent

SHEILA, Anchorage

Stayed 1 night in Oct 2024

6/10 Okay

William

Stayed 1 night in Oct 2024

10/10 Excellent

Lynn

Liked: Staff & service
Disliked: Property conditions & facilities
Great
Stayed 1 night in Oct 2024

10/10 Excellent

Wendi, Yelm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is under construction which is the only reason I gave it 4 stars. It is so quiet and the new sections are really nice and clean. Thr new look is fresh and inviting. We did not hear the construction and they were doing their best to contain the mess. Staff was super nice and airport shuttle was easy and on time!
Stayed 1 night in Oct 2024

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near the airport. Friendly and helpful staff!
Stayed 1 night in Oct 2024

4/10 Poor

KATHRYN

Disliked: Staff & service
Seen better places
This hotel was a little rundown. They also required an id from all staying. Some room renovations were going on 2 doors down. We didn't use the pool as people were smoking right beside it.
Stayed 2 nights in Oct 2024

6/10 Okay

Denise

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good
Stayed 2 nights in Oct 2024

10/10 Excellent

Carlos, Loma Linda

Liked: Cleanliness
Stayed 1 night in Oct 2024

6/10 Okay

Julie

Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Jerry, Bakersfield

Travelled with partner
Disliked: Staff & service
During checkin the staff required that my wife also bring in a photo ID to ensure she was not from the Phoenix area. Their ridiculous rational was that they were a hotel airport only. Also, there is no elevator so if you are traveling internationally or going on a long trip with large luggage, be prepared to wrestle your bags up the stairs.
Stayed 1 night in Oct 2024

8/10 Good

Bella

Very comfortable beds
Stayed 1 night in Sep 2024

6/10 Okay

John

Liked: Staff & service, property conditions & facilities, room comfort
The Raw Truth
First room we were given RM#222 smelled of Ammonia unbearable. We did get another room without a problem that didn’t have the odor. They are renovating the property currently.
Stayed 1 night in Oct 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place. Close to the airport.
Stayed 1 night in Oct 2024

2/10 Terrible

carolyn

Disliked: Staff & service, property conditions & facilities
Don’t stay here it’s in a horrible neighborhood
Stayed 1 night in Oct 2024

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service
Everything was fine
Stayed 1 night in Oct 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well covieneent. Very poor part of town
Stayed 1 night in Oct 2024

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A MOTEL with a nice room
Despite the name, the “SureStay Hotel” is a MOTEL. So if you don’t mind walking up outdoor stairs, exposed to the elements with heavy luggage (and back down when you leave), you should have a nice room. The clean room was recently updated from floor to ceiling with modern and comfortable amenities.
Stayed 1 night in Oct 2024

6/10 Okay

cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is in a really terrible part of phoenix, its basically skid row...it was the only place i saw homeless people and junkies hanging around. I tried to cancel once i saw where it was at but could not. I stayed and the room was very clean, all was fine with that but there was a tremendous amount of construction going on at the hotel as well, all the rooms were being remodeled so there was nail guns going off in the rooms around me as well as jackhammers and all sorts of other loud noises until about 8:30pm. It was quiet at night and i had no trouble but i would not stay there again due to the location and all the vagrants.
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A lil dirty and to many random people outside hanging around.
Stayed 1 night in Sep 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People
Stayed 2 nights in Oct 2024

10/10 Excellent

Angela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking for your car while on your trip & shuttle to the airport.
Stayed 1 night in Oct 2024