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Grand Mercure Phuket Patong

5.0 star property
Family-friendly 5-star hotel near Patong Beach

Choose dates to view prices

Photo gallery for Grand Mercure Phuket Patong

Exterior
Cocktail bar, pool views, open daily
Exterior
Villa, 2 Bedrooms | View from room
Superior Suite, 1 King Bed | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Parking included
  • Spa

Explore the area

Map
1 Soi Ratuthit 200 Pi 2 Road, Patong Beach, Patong, Phuket, 83150
  • Patong Beach
    ‪8 min walk‬
  • Jungceylon Shopping Center
    ‪8 min walk‬
  • Central Patong
    ‪9 min walk‬
  • Phuket (HKT-Phuket Intl.)
    ‪59 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, Pool Access

Deluxe Room, 2 Single Beds, Pool Access

Deluxe Room, 2 Single Beds, Pool Access

  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms

Villa, 2 Bedrooms

  • 215 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Villa, 1 Bedroom (Pool)

Villa, 1 Bedroom (Pool)

Villa, 1 Bedroom (Pool)

  • 130 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

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Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, sun loungers

Hotel Indigo Phuket Patong by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (591)
The price is CA $221
per night
CA $263 total
includes taxes & fees
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About the area

Patong

Oceanside stay.Your stay at this Patong hotel places you within a 10-minute walk of Patong Beach and Jungceylon Shopping Center. Also, Bangla Road is within half a mile (1 km) and Karon Beach is within 3 miles (5 km).

What's nearby

  • Patong Beach - 8 min walk
  • Jungceylon Shopping Center - 8 min walk
  • Bangla Road - 12 min walk
  • Banzaan Fresh Market - 12 min walk
  • Karon Beach - 15 min drive

Getting around

  • Phuket Intl. Airport (HKT) - 59 min drive

Restaurants

  • ‪Sak & Sa Thai Food - ‬3 min walk
  • ‪Bubbles - ‬1 min walk
  • ‪San Sabai Restaurant - ‬1 min walk
  • ‪Lilly's Aussie Bar - ‬3 min walk
  • ‪مطعم اليمن السعيد - ‬3 min walk

About this property

Grand Mercure Phuket Patong

Family-friendly 5-star hotel near Patong Beach
Grand Mercure Phuket Patong offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a steam room. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 4455 square feet (414 square meters) and includes conference space. A children's pool, a fitness center, and a rooftop terrace are also featured at the luxury Grand Mercure Phuket Patong. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Patong hotel.

  • 314 guestrooms or units
  • 7 levels
  • 6 buildings
  • Meeting rooms
  • 4455 sq ft of conference space
  • 414 sq m of conference space
  • Built in 2014
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Mercure Phuket Patong offers 314 accommodations with minibars (stocked with some free items) and minibars. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Ryn Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Thai

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Free area shuttle
  • Free shopping center shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: THB 600 for adults and THB 300 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
The name on the photo identification presented at check-in must match the name on the reservation.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Phuket Patong

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1600.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: THB 1000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 600 for adults and THB 300 for children
  • Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 8)
  • Airport shuttle fee per child: THB 2000 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Phuket Patong Hotel
Grand Mercure Phuket Hotel
Grand Mercure Phuket Patong
Grand Mercure Phuket
Grand Mercure Phuket Patong Resort
Grand Mercure Phuket Resort
Grand Mercure Phuket Patong (opening Early 2014)

Grand Mercure Phuket Patong Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 576 out of 1001 reviews
Rating 8 - Good. 316 out of 1001 reviews
Rating 6 - Okay. 68 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Grand Mercure. Would definitely recommend.
Stayed 4 nights in Nov 2024

10/10 Excellent

Tayfun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Nov 2024

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice Location but will require a makeover soon with competition from Radisson & HI
Stayed 14 nights in Nov 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay here the location is perfect and the staff were very helpful
Stayed 2 nights in Nov 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend hotel , pool access room was fantastic , breakfast was good , staff very friendly and polite . Bacon and pastries were over cooked everyday which was a shame. Definitely would stay there again , very convient .
Stayed 7 nights in Nov 2024

10/10 Excellent

Vivienne Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about it At the beginning we were given a room which was very smelly but there was no question asked and they changed us straight away
Stayed 10 nights in Nov 2024

10/10 Excellent

Mark Andrew

Stayed 7 nights in Oct 2024

4/10 Poor

angela Jane

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very slippery walls and bad condensation They all over you when you get there but really don’t care when you your leaving Moved us to new room wasted a lot of time waiting got very sick from room spoilt holiday Promised spa package never received
Stayed 17 nights in Oct 2024

8/10 Good

rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
This was our second time visiting this hotel and requesting a specific room with pool access (cause they are the best there) so..the start was pretty disappointing since they didn’t find our request and offered us a different room since they are “fully booked” we insisted and provided them a proof for our request and than they upgraded us to a suite on 7 floor for one night and moved the night after to the room as requested. Any how we met Sebastian there ( the hotel manager) who changed the total experience for us just by hearing us and even offered a dinner as a compensation..(which was a perfect dinner). So thanks for that and for the kindness of the staff there who really tried and succeeded making our 4 nights there the best holiday we expected to be.
Stayed 4 nights in Nov 2024

10/10 Excellent

todd michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely, a great location
Stayed 8 nights in Nov 2024

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described, plenty of restaurants in walking distance of the hotel. Hotel staff is very welcoming and pleasant. Loved the rooms with pool access and the floating breakfast was refreshing.
Stayed 4 nights in Nov 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Across from the Otop Markets and walking distance to Jungceylon Shopping Mall and Bangla Road. The hotel also offers a free shuttle that can drop you off at the beach or the shopping mall
Stayed 2 nights in Oct 2024

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

2/10 Terrible

Fozia

Food was amazing. Staff were great. Older facility and it shows. Too many uneven floors that can cause you to trip.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in a pool access room which was great in the heat. Buffet breakfast was amazing. Spa services fantastic. Close to Patong beach, Bangla road, and otop markets just across the road from hotel. Loved this hotel. Will be back again.
Stayed 9 nights in Sep 2024

10/10 Excellent

Eric Charles

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in this hotel 5 times now . It is in good central location in Patong . The staff are very good and friendly. Will be back here next year .
Stayed 7 nights in Sep 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 5 nights in Sep 2024

10/10 Excellent

Tommy

Stayed 3 nights in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
鍵が壊れ結露の酷い部屋
まず鍵が閉まらない問題が発生し直してもらうのに1時間程度要しました。その後、エアコンの不調なのか結露が酷く床が濡れ、ベッドもなんとなく湿っているほどでした。部屋を交換してもらったものの、クレームを入れてから交換まで4時間以上待つ必要があり、またその間も外出することができませんでした。
Stayed 3 nights in Aug 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Patong Beach, Central Plaza, and Walking street. Very reasonable price point, good food, and friendly staff. Everyone is very accomodating. I would definitely stay here again if/when we return to Phuket. My only recommendation to the hotel is to improve the lighting in the rooms. The lighting is awful.
Stayed 5 nights in Aug 2024

10/10 Excellent

Shuntel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Mercure is in a great location. Street food right across from the hotel, massage places everywhere, money exchange and walking distance to Bangla Road. Locations to book excursions are also close to hotel. The staff is wonderful and courteous. Everything I requested was bought to the room quickly. The breakfast buffet was good a lot of options. My group also did the seafood buffet one night and we loved it. No regrets.
Stayed 6 nights in Jul 2024

10/10 Excellent

Nitinkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent serviced. stayed 6 Nights.
Stayed 6 nights in Jul 2024

8/10 Good

Tuyen, Whitestone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of local restaurants. 5 minutes walk to Patong beach. Very conveniently located. Staffs are very friendly. Pool area is great. Not too crowded. The only problem is that the humidity makes the floor of your room wet. You might need a dehumidifier.
Stayed 3 nights in Jul 2024

8/10 Good

ERWIN ALEX, Singapore

Stayed 3 nights in Jul 2024