Very clean and upgraded. Comfortable bed, soft bed sheets, strong AC and WiFi. Central and Jungceylon with a Tops grocery store just down the street, 7-11 and laundromat close by, refrigerator stays on even after leaving the room with the key gone. The number on hotels.com was wrong, I think it's written differently if you are calling from within Thailand vs. out of country. If in Thailand already, the number is +66 88 941 2713 and they have WhatsApp. It says to tell them 48h prior your arrival time, which I totally didn't see, but there were no problems because there is someone in the building from 9am-6pm. I think it's more of an issue is you are coming outside of these hours. Close to Bangla Road but off the main road so it is quiet at night. Walkable to all the markets and also the beach. I had to come back to Phuket twice so I rebooked at this hotel because it is so comfortable and convenient and you can't beat the price. The one thing that would make it perfect is a drying rack on the balcony as it is so hot in Phuket that everything dries quickly overnight.