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Splash Beach Resort, Mai Khao, Phuket

5.0 star property
5-star beachfront resort near Mai Khao Beach

Choose dates to view prices

Photo gallery for Splash Beach Resort, Mai Khao, Phuket

2 outdoor pools, pool umbrellas, sun loungers
Lobby
3 Bedroom Pool Villa with Kitchen | Living area
2 Bedroom, Pool Villa
On the beach

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Spa

Explore the area

Map
65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket, 83110
  • Splash Jungle Water Park
    ‪6 min walk‬
  • Mai Khao Beach
    ‪18 min walk‬
  • Nai Yang Beach
    ‪20 min drive‬
  • Phuket (HKT-Phuket Intl.)
    ‪16 min drive‬

Room options

View all photos for Family Suite, 1 Bedroom, Balcony

Family Suite, 1 Bedroom, Balcony | Living area

Family Suite, 1 Bedroom, Balcony

  • 70 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for 3 Bedroom Penthouse Pool Suite with Kitchen

Free minibar items, in-room safe, individually furnished, desk

3 Bedroom Penthouse Pool Suite with Kitchen

  • 209 sq m
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Free minibar items, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed, Balcony

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Penthouse Pool Suite

2 Bedroom Penthouse Pool Suite

2 Bedroom Penthouse Pool Suite

  • 209 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Twin Room, Balcony

Deluxe Twin Room, Balcony

Deluxe Twin Room, Balcony

  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 Bedroom Suite with kitchen and Balcony

1 Bedroom Suite with kitchen and Balcony

1 Bedroom Suite with kitchen and Balcony

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive 1 Bedroom Family Suite No Balcony

Free minibar items, in-room safe, individually furnished, desk

Executive 1 Bedroom Family Suite No Balcony

  • 70 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Executive Room, 1 King Bed, Balcony

Executive Room, 1 King Bed, Balcony

Executive Room, 1 King Bed, Balcony

  • 32 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Residence no balcony

1 Bedroom Residence no balcony

1 Bedroom Residence no balcony

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, Balcony

Executive Double Room, Balcony

Executive Double Room, Balcony

  • 34 sq m
  • Resort view
  • Sleeps 2
  • 2 Double Beds

View all photos for Villa

Villa

Villa

  • 180 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Family Suite, 1 Bedroom (No Balcony)

Free minibar items, in-room safe, individually furnished, desk

Family Suite, 1 Bedroom (No Balcony)

  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for 4 Bedroom Pool Villa with Kitchen

4 Bedroom Pool Villa with Kitchen

4 Bedroom Pool Villa with Kitchen

  • 270 sq m
  • Sleeps 8
  • 3 King Beds and 2 Twin Beds

View all photos for Executive 1 Bedroom Suite No Balcony

Free minibar items, in-room safe, individually furnished, desk

Executive 1 Bedroom Suite No Balcony

  • 50 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for 3 Bedroom Pool Villa with Kitchen

3 Bedroom Pool Villa with Kitchen

3 Bedroom Pool Villa with Kitchen

  • 180 sq m
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Executive 1 Bedroom Family Suite with Balcony

Free minibar items, in-room safe, individually furnished, desk

Executive 1 Bedroom Family Suite with Balcony

  • 70 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for 2 Bedroom Pool Villa with Kitchen

2 Bedroom Pool Villa with Kitchen

2 Bedroom Pool Villa with Kitchen

  • 130 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

  • 32 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 4 Bedroom Penthouse Pool Suite with Kitchen

4 Bedroom Penthouse Pool Suite with Kitchen

4 Bedroom Penthouse Pool Suite with Kitchen

  • 235 sq m
  • Sleeps 8
  • 3 King Beds and 2 Twin Beds

View all photos for 3 Bedroom Penthouse Pool Suite

Free minibar items, in-room safe, individually furnished, desk

3 Bedroom Penthouse Pool Suite

  • 211 sq m
  • Sleeps 6
  • 1 King Bed and 4 Twin Beds

View all photos for 3 Bedroom Residence with Balcony

3 Bedroom Residence with Balcony

3 Bedroom Residence with Balcony

  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 4 Twin Beds

View all photos for 2 Bedroom Residence with Kitchen and Balcony

Free minibar items, in-room safe, individually furnished, desk

2 Bedroom Residence with Kitchen and Balcony

  • 140 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for 2 Bedroom Residence with Balcony

2 Bedroom Residence with Balcony

2 Bedroom Residence with Balcony

  • 140 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for 1 Bedroom Residence with Kitchen and Balcony

Free minibar items, in-room safe, individually furnished, desk

1 Bedroom Residence with Kitchen and Balcony

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Residence with Balcony

1 Bedroom Residence with Balcony

1 Bedroom Residence with Balcony

  • 80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Double no balcony

Deluxe Double Double no balcony

Deluxe Double Double no balcony

  • 32 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Kitchen (Balcony)

Suite, 2 Bedrooms, Kitchen (Balcony)

Suite, 2 Bedrooms, Kitchen (Balcony)

  • 86 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds (No Balcony)

Deluxe Twin Room, 2 Twin Beds (No Balcony)

Deluxe Twin Room, 2 Twin Beds (No Balcony)

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for 2 Bedroom, Pool Villa

2 Bedroom, Pool Villa

2 Bedroom, Pool Villa

  • 194 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

About the area

Mai Khao

On the beach.You'll be within half a mile (1 km) of Splash Jungle Water Park and 2 miles (3 km) of Mai Khao Beach with a stay here. Also within 9 miles (15 km) are Yacht Haven Marina and Sarasin Bridge.
View more Resorts in Mai KhaoOpens in a new window

What's nearby

  • Splash Jungle Water Park - 6 min walk - 0.5 km
  • Mai Khao Beach - 18 min walk - 1.6 km
  • Yacht Haven Marina - 14 min drive - 10.9 km
  • Nai Thon Beach - 18 min drive - 16.6 km
  • Nai Yang Beach - 20 min drive - 15.6 km

Getting around

  • Phuket Intl. Airport (HKT) - 16 min drive

Restaurants

  • ‪Bill Bentley Pub - ‬12 min drive
  • ‪Splash Kitchen - ‬9 min walk
  • ‪Burger King ท่าอากาศยานภูเก็ต - ‬12 min drive
  • ‪ครัวคุณนก - ‬10 min drive
  • ‪Billian Cafe - ‬12 min drive

About this property

Splash Beach Resort, Mai Khao, Phuket

5-star beachfront resort near Mai Khao Beach
As a guest of Splash Beach Resort, Mai Khao, Phuket, you'll find a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this resort measures 10344 square feet (961 square meters) and includes conference space. A children's pool, a fitness center, and spa services are also featured at the luxury Splash Beach Resort, Mai Khao, Phuket. An airport shuttle (available 24 hours) and a shopping center shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Mai Khao resort.

  • 455 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 10344 sq ft of conference space
  • 961 sq m of conference space
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Splash Beach Resort, Mai Khao, Phuket offers 455 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Each accommodation is individually furnished. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with rainfall showerheads, bathrobes, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the resort's full-service spa.

Languages

English, Russian, Thai

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Shopping center shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Free bottled water
  • Free minibar (limited items)
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The onsite Splash Jungle Water Park is open from 10 AM to 5:45 PM.
This property's mandatory gala dinner fee on December 31, 2023 includes 8 persons in "4 Bedroom Pool Villa with Kitchen" and "4 Bedroom Penthouse Pool Suite with Kitchen" room types; 6 persons in "3 Bedroom Pool Villa with Kitchen", "3 Bedroom Residence with Balcony", and "3 Bedroom Penthouse Pool Suite" room types; 4 persons in "2 Bedroom, Pool Villa", "2 Bedroom Pool Villa with Kitchen", "2 Bedroom Penthouse Pool Suite", "2 Bedroom Residence with Balcony", and "2 Bedroom Residence with Kitchen and Balcony" room types; 2 persons in all other room types. The listed gala dinner fee is required per person for guests exceeding this number in all room types.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Splash Beach Resort, Mai Khao, Phuket

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1800.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 2000.0 per night
  • New Year's Eve (31 December) Gala Dinner per adult: THB 3999
  • New Year's Eve (31 December) Gala Dinner per child: THB 1999 (from 2 to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: THB 750 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1800.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Splash Beach Resort Langham Hospitality Group Mai Khao
Splash Beach Resort Langham Hospitality Group
Splash Beach Langham Hospitality Group Mai Khao
Splash Beach Langham Hospitality Group
Splash ngham Hospitality Grou

Splash Beach Resort, Mai Khao, Phuket Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 401 out of 833 reviews
Rating 8 - Good. 244 out of 833 reviews
Rating 6 - Okay. 112 out of 833 reviews
Rating 4 - Poor. 44 out of 833 reviews
Rating 2 - Terrible. 32 out of 833 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda j

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful there . Lovely beach near by that is walkable
Stayed 4 nights in Nov 2024

2/10 Terrible

Riaz

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Neale

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The place was pretty highly rated thats why we went for it, but tbh honest it was average at best. The rooms were really spacious but that was probably the best part of the hotel. The reception staff were pretty useless. The waterpark was fun and surprisingly empty, but its seen better days and is pretty tired. Quite a few areas weren't working. The breakfast was good but it is a bit of a bun fight with all the Russians that dominate this hotel. Definitely get there early. We stayed for 3 nights and that was more than enough!
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ok
Decent place in terms of the attached water park and access to a beautiful beach. The breakfast is distinctly average and the dining options at the property are limited.
Stayed 7 nights in Dec 2024

2/10 Terrible

Riaz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miserable Manager Sue
Hi We checked in with into a pool villa, we had no hot water.. the nect day we ate at the restaurant in the hotel and had food poisoning. I was really sick,the hotel sent a doctor out and charged me 600 USD for a consult. Wen we complained at checkout, the manager Sue called her security to escort us out the hotel. This is by far the worst resort i have ever stayed in, i urge any traveller to pls watch out for such scams.
Stayed 1 night in Dec 2024

6/10 Okay

Yunjoo

Travelled with family
Liked: Staff & service
전반적으로 만족함 다만 버기 운전자 한명이 너무 무례했음
Stayed 3 nights in Dec 2024

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Ian, Frederick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is set up for families with young children. Great for activities for young families. There are restaurants and other amenities in walking distance but the prices tend to be higher because of the closeness to the resort. Even the taxi service through the resort to the airport was more than double the cost of a Bolt. The property was a little run down for a 5 star property. We had no hot water the first day and we had to ask for a hairdryer as there was not one in our room. Small things but it seemed pretty lot budget for a 5 star resort.
Stayed 2 nights in Dec 2024

4/10 Poor

Yin Pok

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The electricity in the room does not always work.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a 4 room villa in the hotel, with a dry kitchen and a sizable pool in the villa. It was walking distance to the beach. Would have been better if there are beach chairs on the beach. Most of the guests were at the pool, but all the beach chairs were full. The customer service at the hotel was good, staff were friendly. We can call a buggy to get to the splash jungle or to go to the breakfast hall. It was a really good stay for the family.
Stayed 4 nights in Nov 2024

4/10 Poor

Elina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worn out hotel
Huge and crowded hotel. It has seen its' best days. Full of Russian tourists and services are made for them. Children might like the water park if they do not care about worn out chairs and painting. Long walk to the beach where the only pool located.
Stayed 1 night in Dec 2024

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice, but lacking in some areas
This was my second time staying here 5 years apart. Both times there were water shut offs and pools down for maintenance with a days notice. The place seemed nearly empty this time compared to when I was here before and they still wouldn’t allow us to check out an hour later because they said they needed the room. Over all it was a nice place, if you want to get a lounger by the pool you need to be an early riser because there’s not nearly enough. And they had one bartender to serve the entire restaurant, bar as bd pool area so service was non existent.
Stayed 4 nights in Nov 2024

10/10 Excellent

Akman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel but catering for Russians
Stayed 1 night in Nov 2024

10/10 Excellent

Shondrika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A mini paradise
I love everything about this resort! Except the distance from the major areas and activities. But you can easily get to for a reasonable price with Bolt app. Customer Service superb! Maintenance of property is excellent. Its so big that you need a week to see everything, lol. Complimentary Trolly service around the property. Within walking distance of a few stores, souvenir spots, massages, and local food options. It has a waterpark, dining options, a small market, spa services, and buffet style options. I wish it was more options for breakfast. Would highly recommend, great value, and worth booking.
Stayed 3 nights in Nov 2024

10/10 Excellent

Venura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Child safe environment with fun activities like the water park which we enjoyed a lot. Spread across a large area, relaxing quiet hotel to enjoy. Rooms are spacious Some improvements: Hotel never replies to Expedia messages. Our toilet started spreading some gas regardless how many times housekeeping cleans it.
Stayed 4 nights in Nov 2024

6/10 Okay

Lonnie

Travelled with family
Liked: Staff & service, amenities
Fun atmosphere. Room was spacious and bed was comfortable, but smelled very badly.
Stayed 1 night in Nov 2024

10/10 Excellent

Letitzia

Liked: Cleanliness, property conditions & facilities
Excellent food, service, and amenities, close yo air port, great beach and safe for children as the tie is calm.
Stayed 1 night in Nov 2024

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was travelling with children and stayed here due to its proximity to the airport. I was initially concerned and going to cancel because travel made us a day late and they would not allow me to cancel in advance (despite Expedia advertising you could cancel up to 24 hours before and we were well within this limit) and would charge us a cancellation fee equivalent to our entire stay. Despite this hiccup we checked in a day late and stayed for 2 nights. The property is lovely. Well maintained, and huge. Golf cart service was very convenient and quick If you didn’t feel like walking to the beach, pool, restaurants, etc. The buffet breakfast included in our stay was great. Lots of choices and good quality. Not super hot, but typical for buffet. The room exceeded our expectations. The beds and linens were super comfortable and the a/c worked well. The beach access was very convenient and was beautiful to swim, watch the sunset or the airplanes land. We thought it would be really noisy with airplane traffic, but wasn’t a problem in our building. The service at the resort was great - friendly, helpful and accommodating. The water park was fun. Lots of great slides … hours of entertainment for the children with almost zero wait/lineups when we went. The water park is in need of some maintenance. Tiles falling off, etc., in need of some paint, for example. staff were friendly. This hotel received a trip advisor rating of 8.5 and I’d say this is exactly right. Would recommend.
Stayed 3 nights in Nov 2024

8/10 Good

Tamie

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to rest
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Philip Hjalmar Olof

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and recommended. Water park and beach both great but dining options on site are limited. Hotel is remote and site is large, so you often need to use golf carts to travel.
Stayed 2 nights in Nov 2024

4/10 Poor

Nicholas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Laura Lopez

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Check in was a nightmare my room was not ready I waited over 2 hours and I was given a room I didn’t choose. My room didn’t have towels it took them 2 hours to bring any. I would call the lobby 2-3 times no answer I wouldn’t stay here again
Stayed 3 nights in Nov 2024

10/10 Excellent

LEWIS JAMES ROBERT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an absolute ball at the resort, was very clean and staff amazing would defo go again
Stayed 10 nights in Nov 2024