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Barcelo Coconut Island Phuket

5.0 star property
5-star beachfront resort with 3 outdoor pools

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Photo gallery for Barcelo Coconut Island Phuket

3 restaurants, lunch, dinner served; Thai cuisine
3 restaurants, lunch, dinner served; Thai cuisine
3 restaurants, lunch, dinner served; Thai cuisine
3 restaurants, lunch, dinner served; Thai cuisine
Premium bedding, minibar, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Air conditioning
  • Parking included
  • Laundry

Explore the area

Map
51/7 M.6 T.Koh Kaew, A.Muang, Maprao Island, Phuket, 83200
  • Phuket Weekend Market
    ‪9 min drive‬
  • Bangkok Hospital Phuket
    ‪10 min drive‬
  • Central Festival Phuket Shopping Center
    ‪12 min drive‬
  • Phuket (HKT-Phuket Intl.)

Room options

View all photos for Suite (Outdoor Jacuzzi | 1A + 1C)

Flat-screen TV

Suite (Outdoor Jacuzzi | 1A + 1C)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool, Garden View

Garden view

Villa, 2 Bedrooms, Private Pool, Garden View

  • 145 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Villa, 1 Bedroom, Private Pool, Garden View (Lux)

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Private Pool, Garden View (Lux)

  • 100 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite (1A + 1C)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite (1A + 1C)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Outdoor Jacuzzi | 2A + 1C)

Flat-screen TV

Suite (Outdoor Jacuzzi | 2A + 1C)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Sea View (Lux)

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Private Pool, Sea View (Lux)

  • 100 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool, Sea View (Lux)

Premium bedding, minibar, in-room safe, desk

Villa, 2 Bedrooms, Private Pool, Sea View (Lux)

  • 145 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Lux | Jacuzzi 1A+1C)

Jetted tub

Suite (Lux | Jacuzzi 1A+1C)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Lux | Jacuzzi 2A+1C)

Jetted tub

Suite (Lux | Jacuzzi 2A+1C)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool, Sea View (Grand)

Flat-screen TV

Villa, 2 Bedrooms, Private Pool, Sea View (Grand)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds

View all photos for Villa, 2 Bedrooms, Private Pool, Sea View

Beach/ocean view

Villa, 2 Bedrooms, Private Pool, Sea View

  • 145 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Outdoor Jacuzzi | 1A + 2C)

Flat-screen TV

Suite (Outdoor Jacuzzi | 1A + 2C)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Private Pool, Sea View (LUX 2 Bed Grand)

Beach/ocean view

Villa, Private Pool, Sea View (LUX 2 Bed Grand)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite (Lux)

Premium bedding, minibar, in-room safe, desk

Suite (Lux)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Garden View (Lux | 1A + 1C)

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Private Pool, Garden View (Lux | 1A + 1C)

  • 100 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool, Garden View (Lux)

Premium bedding, minibar, in-room safe, desk

Villa, 2 Bedrooms, Private Pool, Garden View (Lux)

  • 145 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Villa, 3 Bedrooms, Private Pool, Beachfront (Grand)

Villa, 3 Bedrooms, Private Pool, Beachfront (Grand) | Private pool

Villa, 3 Bedrooms, Private Pool, Beachfront (Grand)

  • 254 sq m
  • Sea view
  • Sleeps 7
  • 3 King Beds

View all photos for Suite (Lux | Jacuzzi)

Jetted tub

Suite (Lux | Jacuzzi)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Private Pool, Sea View (LUX 2 Bed Grand | 3A + 2C)

Beach/ocean view

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 3A + 2C)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed

View all photos for Villa, 4 Bedrooms, Private Pool, Beachfront (Grand)

Villa, 4 Bedrooms, Private Pool, Beachfront (Grand) | Beach/ocean view

Villa, 4 Bedrooms, Private Pool, Beachfront (Grand)

  • 300 sq m
  • Sea view
  • Sleeps 10
  • 4 King Beds

View all photos for Suite (Lux | Jacuzzi 1A+2C)

Jetted tub

Suite (Lux | Jacuzzi 1A+2C)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Sea View (Lux | 1A + 1C)

Premium bedding, minibar, in-room safe, desk

Villa, 1 Bedroom, Private Pool, Sea View (Lux | 1A + 1C)

  • 100 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Private Pool, Sea View (LUX 2 Bed Grand | 3A + 2C)

Beach/ocean view

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 3A + 2C)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite (Lux)

Premium bedding, minibar, in-room safe, desk

Suite (Lux)

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool, Beachfront (Grand)

Villa, 2 Bedrooms, Private Pool, Beachfront (Grand) | Private pool

Villa, 2 Bedrooms, Private Pool, Beachfront (Grand)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Suite (2A + 1C)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite (2A + 1C)

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Outdoor Jacuzzi)

Flat-screen TV

Suite (Outdoor Jacuzzi)

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Private Pool, Sea View (LUX 2 Bed Grand | 4A + 1C)

Beach/ocean view

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 4A + 1C)

  • 157 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed

View all photos for Villa, 3 Bedrooms, Private Pool, Sea View (Grand)

Full-size fridge, electric kettle

Villa, 3 Bedrooms, Private Pool, Sea View (Grand)

  • 254 sq m
  • Sea view
  • Sleeps 7
  • 3 King Beds

View all photos for Deluxe Suite (1A + 2C)

Premium bedding, minibar, in-room safe, desk

Deluxe Suite (1A + 2C)

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Sea View

Beach/ocean view

Villa, 1 Bedroom, Private Pool, Sea View

  • 110 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Private Pool, Sea View (LUX 2 Bed Grand | 1A + 3C)

Beach/ocean view

Villa, Private Pool, Sea View (LUX 2 Bed Grand | 1A + 3C)

  • 157 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Garden View

Garden view

Villa, 1 Bedroom, Private Pool, Garden View

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 5 Bedrooms, Private Pool, Beachfront (Grand)

Villa, 5 Bedrooms, Private Pool, Beachfront (Grand) | Beach/ocean view

Villa, 5 Bedrooms, Private Pool, Beachfront (Grand)

  • 326 sq m
  • Sea view
  • Sleeps 12
  • 5 King Beds

About the area

Maprao Island

Beachside getaway.Within 6 miles (10 km) of this Maprao Island resort, you'll find Bangkok Hospital Phuket and Central Festival Phuket Shopping Center. Wat Chalong and Patong Beach are within 12 miles (20 km).
View more Resorts in Maprao IslandOpens in a new window

What's nearby

  • Vachira Phuket Hospital - 9 min drive - 6.7 km
  • Phuket Weekend Market - 9 min drive - 7.4 km
  • Bangkok Hospital Phuket - 10 min drive - 7.5 km
  • Patong Go-Kart Speedway and Phuket Offroad Fun Park - 11 min drive - 8.7 km
  • Central Festival Phuket Shopping Center - 12 min drive - 9.8 km

Restaurants

  • ‪Laemhin Lagoon Resort - ‬11 min walk
  • ‪หมี่สะปํา คุณยายเจียร - ‬6 min drive
  • ‪แหลมหินซีฟู้ด - ‬3 min walk
  • Tamarind Restaurant
  • ‪ส. ข้าวต้ม - ‬6 min drive

About this property

Barcelo Coconut Island Phuket

5-star beachfront resort with 3 outdoor pools
Some rates at Barcelo Coconut Island Phuket are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Barcelo Coconut Island Phuket offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A children's pool, a fitness center, and a sauna are also featured at the luxury Barcelo Coconut Island Phuket. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Maprao Island resort is smoke free.

  • 266 guestrooms or units
  • 3 dining venues
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Barcelo Coconut Island Phuket offers 266 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Maprao Island resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Kahtor Spa has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Languages

Chinese (Mandarin), English, Filipino, French, Russian, Thai

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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Steam room
  • Stereo
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property offers a 24-hour water taxi service from The Villa Laem Hin Lagoon Resort. Guests must contact property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1500.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: THB 1200 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, and cash.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Coconut Island Village
Village Coconut Island
Village Villa Coconut Island
Village Coconut Island Villa Maprao Island
Village Coconut Island Villa
Village Coconut Island Maprao Island
Village Coconut Island Hotel Maprao Island
Village Coconut Island Hotel

Barcelo Coconut Island Phuket Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 153 out of 418 reviews
Rating 8 - Good. 149 out of 418 reviews
Rating 6 - Okay. 60 out of 418 reviews
Rating 4 - Poor. 31 out of 418 reviews
Rating 2 - Terrible. 25 out of 418 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kariel

Liked: Staff & service
Beautiful location and great staff
A very unique stay, a private resort on an island off the east coast of Phuket. We loved that about this place, away from the busy and touristy drag of the west side. The staff are so friendly, welcoming and kind. Nice restaurants on the property and the pool area is great, plus loads of activities available to book through the hotel which is a great touch. Slightly more expensive than booking direct with Viator but saves you the hassle of trying to get to the mainland. The downsides were the rooms are pretty dated (we stayed in the suite with the private jacuzzi) and on our first suite the AC unit was leaking (they kindly helped us to switch rooms but it was clearly an old appliance), id also say the food is average, not terrible but nothing special (probably standard for a resort to be honest). However, for the price you pay it you really can’t complain, one of the more affordable resorts we found while looking. In summary, absolutely stunning views from the property, very nice staff, but on the whole the rooms felt a bit old.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ivona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time at Barcelo, loved our own private swimming pool, the staff was very friendly and helpful. We will come back 😊
Stayed 7 nights in Nov 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location, excellent spa onsite, pools and dining options. Enjoyed a Seaview villa with pool. Very relaxing. Will be back.
Stayed 3 nights in Nov 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Recent 9 night stay
Overall the stay was good. I booked the stay over 9 months ago and the hotel had been brought by a big company in the interim. The rooms are tired and need a upgrade and to be redecorated. If your going to book make sure you have a Lux style. The rooms wall are very thin and you can hear your neighbours quite clearly. Especially when the come back a bit drink and express their love for each other very loudly for about 45 minutes. Staff are amazing and cannot not do more for you. The pool area and bach were not too busy. I had a pool villa so this helped. Being on a island is a nice touch, but this does mean that eating off resort is limited. But the food on resort is amazing and everything was top notch food wise. Ferry to mainland is very regualt and free. Over all a good stay but the resort is looking tired and need a upgrade.
Stayed 10 nights in Nov 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, food was fantastic, beach lovely and facilities great. Staff were friendly and efficient too. Would come back again
Stayed 6 nights in Oct 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

PAULO

Good place, staff needs more training on service industry. Rooms need better cleaning
Stayed 2 nights in Oct 2024

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2024

2/10 Terrible

Larinda

Stayed 6 nights in Jul 2024

10/10 Excellent

E M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Restful excellent staff
Stayed 25 nights in May 2024

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent, personable staff at every level. Showers were cold everyday and beds not comfortable.
Stayed 8 nights in Feb 2024

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
A complete disappointment - Blocked and leaking toilet, rusty and splitting bath making it unusable, loud noisy air conditioning unit made it impossible to sleep, dangerous uneven steps that made some areas in the resort unsafe to walk. Construction site next to main pool was not only extremely noisy but made the use of the main pool unusable due to the layer of dust on the water which also made us question the quality of the water. During our 8 night stay the sheets were never changed. We ended up moving to a 5 star resort that was cheaper in price and far superior in every respect. We were with two other families at the time and all three families had similar experiences to us. The day we left we met another family on the water taxi that were also leaving for the same reasons as us. Would not recommend
Stayed 8 nights in Aug 2023

10/10 Excellent

Claire Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful, it’s a tropic island with a great hotel.
Stayed 9 nights in Aug 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was simply nothing that we did not love about this place. To say that the staff catered to our every need is a massive understatement as they treated us like royalty . From the beach cleaning team all the way through to the front of office manager they catered for our every need. Our Villa and pool were immaculate and we're serviced twice a day. Food and cocktails were exceptional and we have the bellies to prove it. We would not hesitate to recommend this incredible hotel.
Stayed 13 nights in Aug 2023

8/10 Good

Audrius

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty - Huge Disappointment
This was a huge disappointment. We rented a pool villa but found it to be very dirty. The beds were made but it looked like they just remade the bed using the same sheet and blankets previous guests used because we found blonde hair and bread crumbs. Bathroom toilet had used toilet paper from previous guests that were not emptied out. Bathroom sinks did not drain. Worst of all, my wife found a roach in the living room. She's very hygienic so we checked out after one night out of five nights we paid for. We booked through Hotels.com (non-refundable) and asked if it was possible to get at least a partial refund, and the manager said they would like to, but they need to discuss if it's possible through Hotels.com. well, after a few days, we got a letter from Hotels.com saying the hotel would not issue even a partial refund. And I also just noticed Hotels.com no longer allows booking at this hotel through it's we site.
Stayed 5 nights in Dec 2022

2/10 Terrible

Tarek

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Rhonda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic resort would highly recommend
Stayed 3 nights in Oct 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

6/10 Okay

Marianne, Muscat

Travelled with family
Liked: Staff & service, amenities
This is a beautiful island. The spa treatments are excellent but pricey for Thailand. The villas are dated and not cleaned very well. The private pools are very nice but no one cleaned outside around our pool the whole time we stayed. The food is average and expensive. The staff are very friendly but lack proper training often serving the next course while your dirty plates from the first course are still on your table. There are stray dogs wandering around often coming into the restaurant where guests are feeding them so they tend to hang around the tables. There is no adults only restaurant or bar in the evening. While these seem like trivial things to some people this is a 5 star priced resort but is not deserving of 5 stars maybe 3.5/4. If the above mentioned things don’t bother you I sure you be more than happy with the place.
Stayed 8 nights in Jul 2022

10/10 Excellent

Joel, Belleville

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a great resort. However there is nothing else on the island but a few little places to eat or buy beer. The resort wants to keep you captive of their prices for drinks and food. My wife who is Thai ended up getting tuk tuk to go buy beer and such. The resort itself has plenty to do including free paddle board, kayak, and small sailing boats. The breakfast buffet is world class.
Stayed 3 nights in Mar 2022

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for our honeymoon. Friendly staff and Awesome place
Stayed 10 nights in Oct 2021

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
There was not a hitch. If we forgot something or wanted something, the staff would go out of there way to help us. My missus feet where sore from her sandals. They offered to pick us up everyday and take us anywhere we wanted to go on the island. Absolute care.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great alll-inclusive package, friendly staff. Ideal for people looking to get away from the hustle and bustle of Phuket but still pretty near if you want to go explore.
Stayed 5 nights in Feb 2020