All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 252 out of 2183 reviews" "
10 - Excellent
252
Rating 8 - Good. 247 out of 2183 reviews" "
8 - Good
247
Rating 6 - Okay. 336 out of 2183 reviews" "
6 - Okay
336
Rating 4 - Poor. 375 out of 2183 reviews" "
4 - Poor
375
Rating 2 - Terrible. 973 out of 2183 reviews" "
2 - Terrible
973
4.6/10
Cleanliness
5.2/10
Staff & service
4.4/10
Amenities
4.4/10
Property conditions & facilities
4.8/10
Eco-friendliness
Reviews
4/10 Poor
Denise
Travelled with partner
4 Nov 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We saw a few roaches crawling at the top of the wall just a few minutes after we entered the room, both beds & all of the pillows were very uncomfortable, there was a guy standing at the back of his truck in the parking lot after dark in front of the hotel with a loud speaker playing music we couldn't even understand the words to.
I could hear different noises & people talking all thru the night, me & my hubby both woke up with our lower backs & necks hurting!
The only good things about this place is it's VERY close to The Island & other attractions Sawyers Farmhouse Breakfast restaurant is located right beside of it within walking distance also there was NO dust, it looked like housekeeping had cleaned the room real good but they need to get pest control in this place.
It took forever to check in. My card kept getting declined though the credit card company said there was nothing wrong with it. I had to use another card that was declined once but accepted after that. The person @ the desk said his gets declined all the time. It was difficult to open & close the door. You could see under the door - no weather stripping, etc. No phone in the room. We had to go to office for everything. There was a layer of dust/dirt on the TV (screen was clean). It looked like it had never been cleaned behind the dresser & bedside table. The blanket had holes in it. The lamp shade on the table was shattered. The toilet bowl had cracks in it. I'm surprised it wasn't leaking. The shower head only came to my chest. I had to bend down to get my hair wet to shampoo & rinse it. There were only 2 working electrical outlets on the bedside table & at the sink. I use a CPAP so that left 1 available. The internet was basically nonexistent. I had to stand in the middle of the room for it to show up but if I moved @ all I was disconnected. Most of the time I was connected, it said I was connected without internet. If I wanted to stay completely connected, I had to go outside & 4 rooms down towards the office. Housekeeping never came to our room. When asked, the front desk said we had to ask for the service. When we wanted fresh towels/washcloths, we had to bring the others back to the front desk before they would give us clean ones. I could hear everything @ all hours
John
2/10 Terrible
Bethany
Travelled with family and small children, Business traveller
Bed bugs everywhere. My husband had bites all over his body. I didn't provide enough towels. There's no one in the office after 10:00. The staff is rude and claim they don't rent to locals. The place is run down the sheets weren't even washed
This property needs to be condemned. There were roaches in our room, there was illegal drug activity going on at the hotel. There was no one there to clean the rooms or provide towels and bath cloths. The front office staff was very rude and did not care about the complaints at all.
Rooms need a very good cleaning , feet get black walking in the room. There was mold in the bathroom on the walls , most of the walls was very dirty. The sink leaked. Had a very out dated box tv with no remote.
Clay
Stayed 2 nights in Aug 2024
4/10 Poor
Anna
Travelled with family and small children
24 Aug 2024
Disliked: Property conditions & facilities
We did not enjoy our stay- the shower was broken. The water pressure was incredibly hard and couldn’t be changed and if you ran the bath it was just scalding and temperature wouldn’t change. Things did not look particularly well kept up or clean. We weren’t given enough towels. But it was not overly loud.
Only reason this place is getting a 3 star is because this gentleman was kind enough to let me in a room. I called at least 15 times with no answer to schedule a late check in. Finally got a hold of someone in another country who couldn’t get a hold of anyone at the property but assured me I could check in late. Arrived and lobby was locked and no answer from the emergency contact number. Some random guy walks up to me at 3am and turns out he is the maintenance man, he couldnt find my room key that was supposed to be left for me so after 30 minutes of back and forth he just let me in a room so I din’t have to sleep in the parking lot. Room was a disaster and the door barely closed. I felt like it wasn’t safe to leave my vehicle there and felt even less safe in the room after numerous mentions of homeless breaking in and sleeping in rooms. Props to the maintenance guy bit this place is a dump!!!
Decently located in the middle of everthing decent pool just a little outdated and need some mantience
Samuel
Stayed 2 nights in Aug 2024
2/10 Terrible
Kathryn
Travelled with family
22 Aug 2024
Poor service!
Just moved to the area and booked room to drive all the way there for my son’s birthday to find out the hotel prices are for people living outside 100 miles of the area. No where on hotels.com did it mention that & no where was there an option for me to speak with a live representative! Poor service!
Checked in on August 6, 2024. Desk clerk was so rude and unprofessional. Got to our room tv wouldn’t work, internet wouldn’t work, beds were caved in the middle. Floors dirty and sticky. No towels. Asked them to fix the tv, no one ever came. The next morning I went to ask them about the tv and internet again. Requested that they switch me rooms. Lady at the desk told me I just needed to give them time. (It had been 24 hours) and refused to change my room. I asked for a manager and got told “it’s her day off I’m not bothering her” FINALLY got rooms switched. That room was nasty, bed linens all stained and gross. Room wasn’t cleaned the whole 4 days we was there. Couldn’t get clean towels. And the room had cockroaches. Toilet barely flushed and the shower ran all night. Do not recommend!
Ashley
Stayed 4 nights in Aug 2024
8/10 Good
leonard
21 Aug 2024
Disliked: Room comfort
leonard
Stayed 3 nights in Aug 2024
4/10 Poor
Sharon
Travelled with partner
20 Aug 2024
Liked: Staff & service
Disliked: Cleanliness
The hotel was on the strip in Pigeon Forge so the location was great. Parking isn't great. Too much light comes in from behind the curtain. The room smelled of mildew. The shower head was suited for a 5 foot tall person (not a 6ft person). The room size was crowded and there was only one night stand which means there is no where to plug in anything. There was only 1 towel per person. But, it was the cheapest rate around and ok for 1 night.
This was hands down the worst hotel I’ve ever stayed at. The staff was rude, the hotel room (we booked non-smoking. We have 3 kids: 5,4, 10 weeks) and it reeked of marajuana and cigarettes. My kids and myself immediately started coughing upon entry to the room. The bedsheets were beyond stained, as were the towels. The room itself was dirty. The tub had chipped paint and so did the walls and doors. Overall a terrible experience.