2/10 Terrible
Teresa
Travelled with family
4 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incomplete project
Although they said it was under construction I didn't see one worker or active construction going on. It was not well kept and looked like an incomplete project. The breakfast was not going on because of the construction but we picked this hotel because it said there was breakfast. The pool was supposed to be heated but it was colder than a natural spring. The hot tub was cold as well. They only option was the lazy river for the kids. A fire alarm went off in the middle of the night and the staff was not at all accommodating or helpful with advising where to go or what to do. They just said it's fine someone was smoking in their room, just go back to your rooms, all while the piercing alarming is going off. I asked for more towels and it says on the back of the door if you need more towels to bring yours to the front desk and they will exchange them. The guy was quite rude saying that's only for after hours and to wait for housekeeping. I advised she didn't come the day before so we needed towels and he reluctantly gave me new towels. Then he told me to find the housekeeping cart on my floor to drop the dirty ones in, so I had to carry an arm full of dirty ones and then another armful of clean ones. Overall I wouldn't recommend this hotel, the staff was not friendly, the accommodations were not good, and the amenities were falsely advertised.
Teresa
Stayed 6 nights in Nov 2024
