6/10 Okay
Melissa E., Nicholasville
14 Oct 2024
Nice place, Customer Service something to be desired
Needed some attention to details
They will NOT give you check in info until exact minute of check in which they sent by email. Ok, so my phone had 1 bar of service and would not load the email. It was Already after check in time and we were sitting in driveway. I called, yes aggravated (because I new phone would not work in this area so I called at 3 and was told they would not send till 4!) The "Person" answering the phone said your yelling at me, no she would have know if I had been 'yelling" she hung up on me and then text the code to my phone which I had ask be done and she told me no!
The second young lady I talked to was very very nice and apologetic, certainly was not her who needed to apologize.
Steps had bird droppings all over them, hand rails very molded. Just some attention to details.
Melissa E.
Stayed 2 nights in Oct 2024