We would stay here again. The room was immaculate, breakfast was very good, and it’s a great location; but customer service is not their strength. For example, although we are seasoned travelers; and despite Google having lead us directly to the front door of the hotel, we had a great deal of difficulty finding it. The only evidence of its existence is a sign painted on the wall of an adjacent building. Its paint is fading, located well above eye level, and perpendicular to the street. There is no lobby or anything to suggest there is a hotel behind the locked gate leading to the hotel’s front door. Its existence was finally affirmed by a guest who emerged from gate. She told us that “they don’t show up” until 3:00. Our reservation stipulated that check in began at 3:00 but we had hoped to check in early. We had lunch and returned shortly before 3:00; but the front door was still locked. We found another guest at 3;20-3:25, who let us in and pointed us to the room where the office was located. The woman who checked us in was very pleasant and said the front door shouldn’t have been locked. The remote control to our 17 inch TV didn’t work. I called the office to request another remote. They told me that they would send their “technical expert” to our room. She arrived in an our, confirmed that our remote didn’t work; and showed me how to change channels manually on the back of the TV; but she eventually found another remote.
NICE HOTEL with a SKELETON STAFF