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Acanto Playa del Carmen, Trademark Collection by Wyndham

4.0 star property
Family-friendly 4-star aparthotel near Playa del Carmen Main Beach

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Photo gallery for Acanto Playa del Carmen, Trademark Collection by Wyndham

Beach nearby, white sand, beach towels
Courtyard
Courtyard
Beach nearby, white sand, beach towels
Sports facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Breakfast included
  • Room service
  • Housekeeping
  • Pool
  • Spa

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Alegría Shopping Mall
    ‪1 min walk‬
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪4 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪18 min walk‬

Room options

View all photos for Superior Suite, 2 Bedrooms (Penthouse)

Superior Suite, 2 Bedrooms (Penthouse)

Superior Suite, 2 Bedrooms (Penthouse)

  • 65 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms

  • 93 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms

Suite, 3 Bedrooms

  • 111 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Superior Suite, 3 Bedrooms (Penthouse)

Superior Suite, 3 Bedrooms (Penthouse)

Superior Suite, 3 Bedrooms (Penthouse)

  • 111 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Ocean View (Penthouse)

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

Superior Suite, 1 Bedroom, Ocean View (Penthouse)

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio Suite (Penthouse)

Superior Studio Suite (Penthouse)

Superior Studio Suite (Penthouse)

  • 42 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Master)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms (Master)

  • 65 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 Bedroom (Master)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom (Master)

  • 65 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

Downtown Playa del Carmen stay.With a stay at this Downtown Playa del Carmen aparthotel, you'll be steps from Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 miles (5 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 14 min walk
  • Playacar Golf Club - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk

About this property

Acanto Playa del Carmen, Trademark Collection by Wyndham

Family-friendly 4-star aparthotel near Playa del Carmen Main Beach
There's a coffee shop/cafe on site. Free breakfast is available daily. Public spaces have free WiFi. Event space at this aparthotel measures 600 square feet (56 square meters) and includes conference space. An area shuttle within 68 kilometers and an airport shuttle (available 24 hours) are available for a fee. An outdoor pool, spa services, and a terrace are also featured at the family-friendly Acanto Playa del Carmen, Trademark Collection by Wyndham. Limited free parking is available on a first-come, first-served basis.

This Colonial Playa del Carmen aparthotel is smoke free.

  • 29 guestrooms or units
  • 4 levels
  • 3 buildings
  • 600 sq ft of conference space
  • 56 sq m of conference space
  • Built in 2011
  • Continental breakfast (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
Acanto Playa del Carmen, Trademark Collection by Wyndham offers 29 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, German, Italian, Spanish

Property amenities

Beach

  • Near the beach
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Umbrellas
  • Sun loungers
  • Massages
  • Spa services
  • 3 treatment rooms
  • Swedish massages
  • Body treatments
  • Couples treatment room(s)
  • Thai massages
  • Deep-tissue massages
  • Facials
  • Aromatherapy
  • Hot stone massages
  • Manicures and pedicures
  • Sports massage

Internet

  • Free WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 68 kilometers
  • Bus station shuttle (surcharge)
  • Car not required
  • On site car rental

Family friendly

  • Cribs (infant beds): USD 55.0 per stay
  • Children stay free (see details)
  • Highchair

Food and drink

  • Water dispenser

Dining

  • Free continental breakfast available daily 8 AM–10:00 AM
  • 1 coffee shop/cafe
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Pillow top mattress
  • Egyptian cotton sheets
  • Bed sheets provided
  • Rollaway/extra beds: USD 55.0 per stay

Bathrooms

  • Shower
  • Shampoo
  • Bathrobes
  • Free toiletries
  • Soap
  • Toilet paper
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable service

Outdoor areas

  • Terrace
  • Gas grill
  • Garden
  • Outdoor furniture

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Near laundromat

Work spaces

  • 1 meeting room
  • Laptop workspace
  • Conference space (600 square feet)

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 100.00 per pet per week
  • 1 total (up to 10 lbs per pet)
  • Welcoming dogs only
  • Deposit: USD 250 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 31
  • Soundproofing
  • Tile flooring in public areas
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the boardwalk/promenade
  • In the shopping district
  • Near a health or beauty spa
  • Near outlet shopping
  • On the Strip

Things to do

  • Fitness facilities nearby (discounted access)
  • Bicycle rentals on site
  • Ecotours on site
  • Scuba diving nearby
  • Surfing/body boarding nearby
  • Kayaking nearby
  • Sailing nearby
  • Parasailing nearby
  • Boat tours nearby
  • Water skiing nearby
  • Theme parks nearby
  • Snorkeling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)

General

  • 29 rooms
  • 4 floors
  • 3 buildings
  • Built in 2011
  • Colonial architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per week, plus a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 10 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 55.0 per stay.
  • Cribs (infant beds) are available for USD 55.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 196 per vehicle (roundtrip, maximum occupancy 7)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 100.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 55.0 per stay
  • Rollaway bed fee: USD 55.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Acanto Boutique
Acanto Boutique Hotel
Acanto Boutique Hotel Playa del Carmen
Acanto Boutique Playa del Carmen
Acanto Boutique Hotel Riviera Maya/Playa Del Carmen, Mexico
Acanto Boutique Hotel Condominiums Playa Carmen
Acanto Boutique Hotel Condominiums
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Acanto Boutique Hotel Suites
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Acanto Playa del Carmen, Trademark Collection by Wyndham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 222 out of 381 reviews
Rating 8 - Good. 113 out of 381 reviews
Rating 6 - Okay. 27 out of 381 reviews
Rating 4 - Poor. 11 out of 381 reviews
Rating 2 - Terrible. 8 out of 381 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property in a great central location near the beach, dining, and shopping
Stayed 3 nights in Nov 2024

10/10 Excellent

Dianne

Liked: Property conditions & facilities
Love the Acantos
Stayed 2 nights in Nov 2024

10/10 Excellent

irving

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The overnight concierge/doorman was awesome.
Stayed 1 night in Oct 2024

10/10 Excellent

Mayra L

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendliness and safety were highly appreciated.
Stayed 4 nights in Oct 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was the perfect stay! We came for my daughter’s 18th birthday. The condo was perfect for the six of us. The option for the 3 bedroom 3 bathroom was exactly what we needed. The hotel staff was beyond professional and accommodating, they were incredible!! A wonderful change from the all inclusive scene, we enjoyed walking 5th Ave, exploring the town and even some time at a beach club. We will definitely return❤️
Stayed 3 nights in Sep 2024

8/10 Good

Yanira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is very good. There’s lots of eating options nearby and lots of walkable shopping. The area is mostly quiet and it’s safe at night. We enjoyed our stay and enjoyed the large room we had.
Stayed 7 nights in Aug 2024

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful very clean and quiet! Safe area, close to everything!
Stayed 2 nights in Aug 2024

8/10 Good

ebelia

Liked: Cleanliness
We had to tell them to fix a couple of things. Miguel is a good guy he helped us out with everything and fixed the things that needed fixing. Other than that it was a beautiful place to stay at. Right by stores beach restaurants.
Stayed 4 nights in Jul 2024

10/10 Excellent

Brenda, Royse City

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Cameron

Travelled with family
Disliked: Cleanliness
Stayed in a suite. It was very accommodating. However, nobody cleaned our room until Thursday. (We were there M-F). We had to ask 3 times to get new towels. They seemed understaffed. The area was safe. Lots of great shopping.
Stayed 4 nights in Jul 2024

6/10 Okay

James

Travelled with partner
Hotel located on side street but quiet. A little tired but the help was excellent friendly and very helpful. A 10 to 15 minute walk to an area that had a beach without all the seaweed.
Stayed 3 nights in Jul 2024

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Has an aApt feel staff was very informative and attentive to our request
Stayed 3 nights in Jun 2024

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Steps to 5th avenue yet quaint and quiet. Nicely furnished rooms, friendly staff, close to beach. I would recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

ANUJA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An unforgettable stay at the Acanto Playa Del Carmen Hotel! Impeccable service, from check-in to check-out. The room was spacious, clean, and beautifully decorated. The amenities were top-notch, especially the stunning terrace view from the top floor. Plenty of dining options within a few meters of walk and the options were diverse and delicious. Can't wait to return!"
Stayed 8 nights in Jun 2024

10/10 Excellent

Ronald, Fernley

Liked: Cleanliness, property conditions & facilities
As usual, the Acanto staff and property were awesome!
Stayed 7 nights in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Second time staying at Acanto. Great place, clean, excellent staff, very close to activities
Stayed 3 nights in May 2024

10/10 Excellent

Colette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We can see why people return to this hotel year after year. It’s a true gem. Quiet, charming, comfortable, and clean. It is very close to everything. Lili at the front desk is so very helpful if you need to plan a special event or excursion. She also arranged our transportation to and from the airport. Miguel is the evening concierge and security. He is also very helpful and so kind. He was always waiting to let us in if we got back to the hotel after the door was locked. Always greeting us with a big smile. The continental breakfast has a nice selection and is prepared daily by a very nice lady who’s name I did not get. This hotel is as it looks in the pictures. Spacious rooms, very clean, and so welcoming.
Stayed 10 nights in Apr 2024

8/10 Good

Nora P

Liked: Cleanliness
Loud Noise and music from street could be heard until 4 am
Stayed 1 night in Apr 2024

10/10 Excellent

Nestor

Stayed 2 nights in Apr 2024

10/10 Excellent

William

Stayed 1 night in Apr 2024

8/10 Good

Charlotte

Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at this well-located hotel, surrounded by shops and restaurants just a short walk away, yet surprisingly quiet. A big thanks to Miguel on the night shift for ensuring our safety and serving delicious breakfasts. Do need to mention he’s also a great guide. It was a fantastic experience!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were so impressed with our stay at Acanto!! This boutique hotel is beautiful, prestine, unique and peaceful considering it is in the heart of 5th Avenue and a few minute walk to the beach. The rooftop patio has an amazing ocean view and bbq - eating and lounging area. The pool is situated in the middle of the open sky courtyard and very clean. The staff were very friendly, the included breakfast was perfect, the suite had everything we needed for a comfortable stay. We felt very safe - the doors are locked at night but staff there to let you in at any time of night. The shopping, bars, restaurants, beach clubs, beach - everything you come to Mexico for was right there at our fingertips. We will definitely return! Highly recommend!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities
So much to do in area
Stayed 1 night in Mar 2024

10/10 Excellent

Manon

Liked: Cleanliness, property conditions & facilities
We enjoyed our stay at this place, staff was friendly place was cleaned daily, the night shift gentleman was extremely nice . The rooms can be a little noisy depending on who is in the other room .
Stayed 7 nights in Mar 2024