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Aloft Playa Del Carmen

4.0 star property
4-star hotel near Quinta Avenida, connected to a shopping center

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Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Outdoor banquet area
Suite, 1 King Bed, Non Smoking, Balcony | Living room
Restaurant
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet-friendly
  • Bar
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Calle 12
    ‪1 min walk‬
  • Nuestra Senora del Carmen Catholic Church
    ‪2 min walk‬
  • Central Square
    ‪4 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪12 min walk‬

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

  • 38.90 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

  • 41.12 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

  • 33.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

  • 33.90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Non Smoking

  • 67.80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

  • 79.20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

  • 83.56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Non Smoking, Balcony

  • 80.54 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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Rooftop pool

The Palm at Playa

  • Pool
  • Hot tub
  • All-inclusive
  • Parking included
4.0 out of 5, Very good, (1004)
The price is CA $121
per night
CA $151 total
includes taxes & fees
7 Mar - 8 Mar
The Palm at Playa

About the area

Playa del Carmen

Downtown Playa del Carmen stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Calle 12 and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

What's nearby

  • Central Square - 4 min walk
  • Quinta Avenida - 4 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 11 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Logia Café - ‬3 min walk
  • ‪Antoinette - ‬3 min walk
  • ‪Nicoletta - ‬3 min walk
  • ‪MiDogo Café - ‬3 min walk
  • ‪Kaxapa Factory - ‬3 min walk

About this property

Aloft Playa Del Carmen

4-star hotel near Quinta Avenida, connected to a shopping center
Aloft Playa Del Carmen offers its guests 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A 24-hour business center, 3 meeting rooms, and coworking spaces are available. A terrace, tour/ticket assistance, and a convenience store are also featured at Aloft Playa Del Carmen. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 167 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2022
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Tour and ticket information
  • Convenience store
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
  • Dining venue
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Onsite parking available only on request
  • Secured covered self parking on site (MXN 200 per day)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: MXN 300 for adults and MXN 150 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Entertainment

  • 55-inch LED TV
  • Cable channels
  • MP3 dock

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free tea bags/instant coffee
  • Mini-fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Energy-saving switches
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 550 per pet, per day, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 550 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 286 out of 407 reviews
Rating 8 - Good. 72 out of 407 reviews
Rating 6 - Okay. 19 out of 407 reviews
Rating 4 - Poor. 14 out of 407 reviews
Rating 2 - Terrible. 16 out of 407 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Some confusion. But very nice. Especially Jesus that works in concierge. And Bryan very nice.
Stayed 3 nights in Feb 2025

10/10 Excellent

Pedro C

Stayed 2 nights in Nov 2024

10/10 Excellent

adolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service
Stayed 3 nights in Nov 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lived our stay at Aloft Playa Del Carmen. We will go back for sure.
Stayed 2 nights in Nov 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice new and reasonably priced. Modern style. Very close to all the restaurants and shopping on and near Avenida 5. Full grocery store on the bottom floor below the hotel. Rooftop pool and workout area. Not all inclusive.
Stayed 6 nights in Nov 2024

8/10 Good

Martha

Liked: Cleanliness, staff & service
I liked that it was super close to La Quinta Avenida, lots of options to eat nearby, also playa mamitas is walking distance. I feel the shower is not very well thought for elderly. There’s no seat in the shower and no handrail for elders to hold on too. I’ve stayed in other hotels where they have seating in the shower and also hand rail and this is very helpful.
Stayed 2 nights in Nov 2024

8/10 Good

Ana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean, nice pool
Stayed 3 nights in Nov 2024

10/10 Excellent

Rui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Nov 2024

10/10 Excellent

bambi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Easy to walk to shops and dining as well as the beach.
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a beautiful place
Stayed 1 night in Oct 2024

10/10 Excellent

chern

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Alma and Jesus were awesome. Friendly and efficient. Answered all my questions. Hotel is in a perfect location.
Stayed 2 nights in Sep 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here in particular have earned my loyalty plus some more. From Johanna at reception to the man who helped me with my bags (I didn't get his name, but it was 22 de sept, 2024 @ 4am) to Ángel, Alma, along with Leonardo and his security team. Marriott in general and especially Aloft PDC have earned a loyalty that I never thought I would have to a hotel chain. This hotel is full of absolutely incredible, kind and empathetic staff members. Los amoooo!
Stayed 1 night in Sep 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel in PDC. The rooms are comfortable, quiet, beds are great and staff is wonderful and accommodating. Special thanks to Alma at reception for most recent stay, and to Angel and Jesus for my stay from a few weeks ago. Both went above and beyond for me.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool at the roof top is amazing in the morning. The free parking helped a lot too be aware if you would need to pay for parking. Be careful with the room service and breakfast. You can just walk down stair to the supermarket to an amazing breakfast for 10 dollars while at he hotel is almost 40 dollars for 2 people. I was told breakfast was free and it was not. Also the dollar exchange is really low compared to other places
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuevo, moderno, muy bien ubicado. Alberca en roof top excelente. Estacionamiento y wifi incluidos. Muy buen hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Sheena, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Probably the best pool area for a hotel I've stayed in. Staff was friendly, great breakfast in the morning. There is a large supermarket downstairs of the hotel. The area is close to the beach and the shopping area of 5th ave. I would definitely stay again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Delan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, great rooftop pool. A block away from 5th avenue, great location. Walkable to ADO bus station. Large grocery store below hotel with fresh food options. Large spacious room. Lacked closet/drawer space. Would stay here again.
Stayed 5 nights in Jan 2024

10/10 Excellent

Melanie Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for a friends wedding nearby and while check in wasn’t until 3 pm, Alma at the front desk allowed up to check in sooner due to time constraints. She was professional and kind. We would definitely recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
It was great, however, the shower head had very low pressure, and it felt like it took forever to wash my hair and body. Other than that, the hotel is clean, and secure and the staff were very pleasant.
Stayed 1 night in Aug 2024

6/10 Okay

Robert, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service
Location based on dining and shopping was great. Staff was great. DISLIKE: The fitness room was unusable for us as there was no air conditioning. We asked and they said the air conditioner had been down 4 months. Really not acceptable for a Marriott property. The room size was very small with little closet or drawer space.
Stayed 6 nights in Aug 2024

6/10 Okay

Omar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff could have been better
Stayed 4 nights in Jun 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 3 nights in Jul 2024

10/10 Excellent

Kenia, Langhorne

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was good. Until the last two days. They are doing construction and the noise was extreme. We wanted to relax the last day before our flight back. All day it was noise and very hard to relax or sleep.
Stayed 7 nights in Jul 2024

10/10 Excellent

Raymond

Stayed 3 nights in Jul 2024

8/10 Good

Chaniqua, Inwood

Liked: Cleanliness, property conditions & facilities
Rooftop pool and close to shopping
Stayed 1 night in Jul 2024