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Senses Riviera Maya by Artisan Adults Only

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Senses Riviera Maya by Artisan Adults Only

Outdoor pool, sun loungers
Porch
View from property
View from room
View from property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
  • Parking available
  • Outdoor space
  • Room service

Explore the area

Map
Carretera Chetumal-Cancún 307, Playa del Carmen, ROO, 77710
  • Paradise Beach
    1 min walk
  • Playa Paraiso Golf Course
    19 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    6 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    31 min drive

Room options

View all photos for Pool View Suite

Premium bedding, free minibar, in-room safe, desk

Pool View Suite

  • 100 sq m
  • Studio
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

  • Studio
  • Ocean view
  • Sleeps 2

View all photos for Ocean View Suite

Premium bedding, free minibar, in-room safe, desk

Ocean View Suite

  • 100 sq m
  • Studio
  • Ocean view
  • Sleeps 2

Similar properties

Infinity pool

Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Pool
Hot tub
Breakfast included
All-inclusive
3.7 out of 5, Good, (1000)
The price is CA $310
per night
CA $396 total
includes taxes & fees
21 Jan - 22 Jan
Senses Riviera Maya Oceanfront Boutique hotel - Adults only

About the area

Playa del Carmen

Beachfront retreat .You'll be within half a mile (1 km) of Paradise Beach and 2 miles (3 km) of Playa Paraiso Golf Course with a stay here. Cirque du Soleil Boutique at Vidanta Riviera Maya and Nicklaus Design Golf Course are also within 2 miles (3 km).
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 1 min walk
  • Playa Paraiso Golf Course - 19 min walk
  • Nicklaus Design Golf Course - 3 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 6 min drive
  • Maroma Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪La Laguna - ‬4 min drive
  • ‪Snake Bar At Iberostar Maya - ‬4 min drive
  • ‪Alberca - Pool - Bar - ‬5 min drive
  • ‪Cena Trattoria By el Faro - ‬4 min drive
  • ‪Huama - ‬1 min drive

About this property

Senses Riviera Maya by Artisan Adults Only


Property Location
Located in Playa del Carmen, Artisan Playa Paraíso is by the sea, a 4-minute drive from El Manglar Golf Course and 10 minutes from Dr. Alfredo Barrera Marin Botanical Garden. This 4-star hotel is 7.4 mi (11.9 km) from Maroma Beach and 11.2 mi (18 km) from El Camaleon Mayakoba Golf Course.

Rooms
Make yourself at home in one of the 38 air-conditioned rooms featuring private pools and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining
Satisfy your appetite with local and international cuisine at Cavamar, one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 8 AM to 11 AM for a fee.

Business, Other Amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages

English, Spanish

Property amenities

Beach

  • On the beach
  • Beach shuttle (surcharge)
  • Beach towels
  • Beach sun loungers
  • Beach umbrellas

Pool/Spa

  • Private pool
  • Outdoor pool
  • Sun loungers
  • Spa tub
  • Massages
  • Manicures and pedicures

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options
  • Onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Beach shuttle (surcharge)

Restaurants on site

  • Cavamar
  • The Blend
  • CavaBar

Food and drink

  • Microwave
  • Espresso maker

Dining

  • 2 restaurants
  • 3 bars/lounges and 1 poolside bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Room service available

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Separate bathtub and shower
  • Rainfall showerhead
  • Towels provided
  • Designer toiletries
  • Hair dryer

Living spaces

  • Library

Entertainment

  • LCD TV with cable service
  • Pool or billiards table
  • Arcade/game room
  • TV in a common area

Outdoor areas

  • Balcony
  • Rooftop terrace
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout drapes/curtains
  • In-room massages
  • Reception hall

Location highlights

  • Near the ocean
  • Near the sea
  • On the bay
  • On the waterfront
  • In the suburbs

Things to do

  • Rowing/canoeing on site
  • Theme parks nearby
  • Golf nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 38 rooms
  • 4 floors
  • 1 building
  • Built in 2015

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Senses Riviera Maya by Artisan Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 130 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • This aparthotel caters to LGBTQ+ guests.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Artisan Senses Hotels Collection Riviera Maya Hotel
Artisan Senses Hotels Collection Riviera Maya Playa del Carmen
Artisan Playa Paraíso Hotel Playa del Carmen
Artisan Playa Paraíso Hotel
Artisan Playa Paraíso Playa del Carmen
Artisan Senses Hotels Collection Riviera Maya
Artisan Playa Paraíso
Senses Riviera Maya By Artisan
Senses Riviera Maya by Artisan Adults Only Hotel

Senses Riviera Maya by Artisan Adults Only Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 83 out of 154 reviews" "
Rating 8 - Good. 39 out of 154 reviews" "
Rating 6 - Okay. 17 out of 154 reviews" "
Rating 4 - Poor. 6 out of 154 reviews" "
Rating 2 - Terrible. 9 out of 154 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan Randell

Liked: Cleanliness, property conditions & facilities
Great food beautiful view and great staff.
Stayed 6 nights in Sep 2024

2/10 Terrible

Bridgette

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The entire property was dirty and the staff didn’t care. There were roaches and everything was old.
Stayed 6 nights in Aug 2024

6/10 Okay

veronica, Algonquin

Disliked: Amenities, property conditions & facilities
All meals are a la carte, which is good. However, hotel is in need of maintenance... Hot tubs were not working for most of my stay, elevator broke down twice during my stay.
Stayed 4 nights in Jul 2023

6/10 Okay

Robert, Tucson

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
beautiful surrounding
Stayed 4 nights in Nov 2022

8/10 Good

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view suite was very nice for celebrating my husband’s and I honeymoon. For us to be vegans the chef did a great job
Stayed 6 nights in Jun 2022

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided a welcome package when we got into the room. Really easy to communicate with staff.
Stayed 2 nights in Apr 2022

6/10 Okay

clara, Irvine

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful and large rooms, amazing views. Great amenities in the room. Nice property, good location. Lacks good maintenance. The sofas in the room had stains and were dirty. Several areas in the property need some care.
Stayed 1 night in Apr 2022

6/10 Okay

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall I liked the property, it is small and quiet. The room looks as presented online. I loved my balcony it was facing the ocean and private enough if I wanted to lay out in the nude. The hotel has only one restaurant and it closes at 10pm in addition all of their meals are kids portions. I actually lost one pound while staying 4 days and I am not exaggerating. The snack area is a vending machine that the front desk did not have change in exchange for pesos. For your return flight Be sure to schedule your COVID test upon arrival because they didn’t ask and if you forget you will need to get it at the airport. The hotel is not near shopping if that is your fancy. It’s a shame because I would stay again if they fixed what I consider a food and snack challenge.
Stayed 3 nights in Dec 2021

10/10 Excellent

Luis

Stayed 4 nights in Nov 2021

6/10 Okay

Nicola

Liked: Cleanliness, staff & service
The reason for the neutral ratings is because some rooms were being renovated while I was there so while trying to relax by the pool all I could hear was power tools. The resort and quality of the room I stayed in was otherwise fine, but the construction sounds were very disappointing and I didn’t know in advance that they would be happening during my stay.
Stayed 1 night in Oct 2021

6/10 Okay

Mayra, Guatemala

Travelled with partner
Liked: Staff & service
Disliked: Amenities
El hotel sería 3 estrellas, el personal muy amable y atento a los requerimientos. No cuenta con agua caliente.
Stayed 3 nights in Sep 2021

10/10 Excellent

Gabriel

Liked: Cleanliness
Stayed 5 nights in Sep 2021

4/10 Poor

Tyana, Orland

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is fantastic and so is ALL of the staff. But, the building itself needs lots of attention. We stayed in 3 different rooms because of a broken toilet, AC, sliding door to patio and plunge pool. We had a second toilet break, water leaking from the wall onto the floor and the black out shades didn't work. Those things we just lived with. I cannot say enough about how great the people are. They are the reason we still enjoyed our trip, despite all the issues.
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention of the people who work there.
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly an accommodating staff. Clean, spacious, ocean view and beautiful pool with no chlorine smell
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was amazing and the restaurants were great.
Stayed 7 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the start we had issues even finding the hotel and when I called to get instructions they were unable to tell me exactly how to get to the hotel. Then I called back for more help with no answer to the phone. We finally found the hotel only to walk into a hotel that seemed very dirty and unkept. There were black dots all over the ceiling which I’m assuming is mold. There were rips in the couch and rust stains all over the floor. The curtains and couches had stains on them as well. The mirrors look worn down as well as the ironing boarding. I was scared to even use the ironing board on my clothes in fear of getting stains on them. The shower had little mold dots as well. Everything just feel extremely dirty, even the sheets had spots on them with a foul smell that smelt really old. Missing tiles in the tub on the outside of patio was another issue. I don’t even want to bring up the pool that was missing tiles as well as the drains busted out on the side. I have already contacted Expedia with these issues which they already tried contacting the hotel with no answer as well. We had to do an early checkout because of these issues and we are excepting a refund on the days we didn’t stay.
Stayed 5 nights in May 2021

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to vacay
Overall great stay would recomend to family and friends
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem! I loved the ocean view room! Will be staying here again!
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly as described...small, quiet, and the staff was very hospitable and responsive. The rooftop restaurant did a great job with the nightly menu. It would be nice if the property allowed beach access to the south, no one could explain why the stairs on that side of the property were closed off.
Stayed 4 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very attentive everyone was very nice and always with a smile on their face good place to stay
Stayed 3 nights in Jan 2020

6/10 Okay

Nic, Paris

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beautiful pool and beach. Bit far from everything. Staff was unfriendly and very small choice for food and beverage
Stayed 2 nights in Sep 2019

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise Indeed
If you are a couple and want to have a romantic getaway this place is the place to be. Couples only, there was only 3 couple in the infinity pool at once and it was so big that each couple picked a side and one in the middle and although everyone was friendly, we all respected our couple time. Andrea in the bar on groundfloor was amazing; Andrea embodies what customer service is and it was really refreshing to be serviced by someone that "gets it" and has the skill set to execute. Shout out to Ulises on the rooftop restaurant/bar, he was awesome to with the bartending skills with his killer different flavour margaritas, but also so friendly. Both Andrea and Ulises really confirmed how the Mexican people are a good and friendly people. Other notes would be to upgrade to "Ocean view" even thou all units face the ocean, you don't want to give up you privacy on your personal terrace by being on the ground floor. Also exchange money beforehand because although the hotel offers withdrawal and exchange service, it comes with a hefty 10% commission charge! ouch! cant' wait to be back!
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place right at the beach. Great room and tasty breakfast.
Stayed 1 night in Jun 2019