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City Express by Marriott Playa Del Carmen

3.5 star property
3.5-star hotel near Xplor Theme Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Express by Marriott Playa Del Carmen

Exterior
Restaurant
Room, 2 Double Beds, Non Smoking
Restaurant
Lobby

Reviews

7.6 out of 10

Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Gym
  • Pool
  • Laundry

Explore the area

Map
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710
  • Xaman Ha Aviary
    15 min walk
  • Quinta Avenida
    19 min walk
  • Playa del Carmen Maritime Terminal
    20 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    14 min walk

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

City Express Suites by Marriott Playa Del Carmen

Pool
Breakfast included
Parking included
Free WiFi
4.3 out of 5, Excellent, (424)
The price is CA $167
per night
CA $204 total
includes taxes & fees
1 Jan - 2 Jan
City Express Suites by Marriott Playa Del Carmen

About the area

Playa del Carmen

Playacar stay.Your stay at this Playacar hotel places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Centro Maya Shopping Center and Plaza Paraiso are also within 2 miles (3 km).

What's nearby

  • Quinta Avenida - 19 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Playacar Beach - 4 min drive
  • Playacar Golf Club - 6 min drive
  • Playa del Carmen Main Beach - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Rolandi's - ‬2 min walk
  • ‪Don Sirloin Playacar - ‬1 min walk
  • ‪El Gran Taco - ‬12 min walk

About this property

City Express by Marriott Playa Del Carmen

3.5-star hotel near Xplor Theme Park
City Express by Marriott Playa Del Carmen offers its guests an outdoor pool and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. An area shuttle within 10 kilometers and a beach shuttle are free. The business-friendly City Express by Marriott Playa Del Carmen also features a vending machine, coffee/tea in a common area, and dry cleaning/laundry services. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 3 levels
  • Built in 2012
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Playa Del Carmen offers 135 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free area shuttle
  • Free cribs/infant beds
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free uncovered self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free area shuttle up to 10 kilometers
  • Free beach shuttle

Food and drink

  • Free continental breakfast available daily 6:30 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

More

  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

City Express Playa Carmen
City Hotel Playa Express Carmen
City Express Playa Del Carmen Riviera Maya, Mexico
City Express Playa Carmen Hotel
City Express Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel
City Express by Marriott Playa Del Carmen Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel Playa del Carmen

City Express by Marriott Playa Del Carmen Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 336 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 91 out of 1000 reviews" "
Rating 2 - Terrible. 91 out of 1000 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Because the beds have the cigarette odor
Stayed 1 night in Aug 2024

8/10 Good

jorge

Stayed 1 night in May 2024

8/10 Good

maelad

Liked: Staff & service, property conditions & facilities
Average hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is accesible , ease to find, comfortable.
Stayed 1 night in Mar 2024

2/10 Terrible

Catherine, Calgary

Stayed 1 night in Mar 2024

10/10 Excellent

Niranjan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

GHASSAN

Travelled with family, Travelled with family and small children
Disliked: Staff & service
We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude. Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that. Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.

10/10 Excellent

Nedra, Homer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a nice restaurant that shared the hotel’s parking lot, & we enjoyed dinner there.
Stayed 1 night in Jan 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

askari

Stayed 2 nights in Dec 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and friendly, Clean room and free breakfast.
Stayed 1 night in Dec 2023

2/10 Terrible

Olga

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible conditions, old and beoken furnitures. Extremely dirty. The worst hotel I ever was in my life. I was confused with city express suites and unfortunately as a mistake I choose the wrong one (?city express hotel) . This one is TERRIBLE.
Stayed 1 night in Dec 2023

10/10 Excellent

Reyna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the beach and restaurants
Stayed 2 nights in Jun 2023

6/10 Okay

Elaine

Stayed 1 night in May 2023

10/10 Excellent

Elsa Liliana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel, really charming,very clean,great breakfast,we can walk to the beach it’s not so far and excellent attention and service, I will for sure to come back.
Stayed 1 night in Mar 2023

6/10 Okay

Elizabeth Jane

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
check in very slow and strange. there was no other people since it was late, I think they didnt know how to do it but switched staff halfway through and didnt say anything just left me standing for a long time wondering what was happening. no water bottle in room. room starting to look older and a little shabby. no blanket. breakfast fruit watermelon was pretty good.
Stayed 1 night in Oct 2022

2/10 Terrible

Emilio

Stayed 1 night in Aug 2022

2/10 Terrible

Erick, Surco

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition of my room was horrible. Tiny cockroaches in the walls and underneath the bed. One wall had fungus and the furniture was in poor condition. Shower curtain was ripped. Overall, a hell of a room
Stayed 2 nights in Jul 2022

4/10 Poor

mario Eduardo

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
A/c not working good
The a/c was not working and the person told me that all ac’s are like that so no good sleep that night that’s the only thing that don’t like
Stayed 1 night in May 2022

2/10 Terrible

Maria

Stayed 2 nights in Mar 2022

2/10 Terrible

alfredo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible services and there was pest all over the place
Stayed 8 nights in Mar 2022

4/10 Poor

Adem

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
If you don’t ask, they don’t put towel to room. They don’t even put water and ask you to go and by from next hotel. Dirty breakfast lounge. Very thin walls. Nobody cared an overnight party in next room.
Stayed 1 night in Mar 2022

6/10 Okay

diana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
El staff es muy amable y cortes, las instalaciones son viejas y desgastadas, no está suficientemente limpio como debería, la construcción es de bajo presupuesto que cualquier ruido se escucha y es difícil dormir. La alberca está en muy malas condiciones que optamos por no meternos. Una remodelación sería genial
Stayed 3 nights in Mar 2022

10/10 Excellent

Salvador

Stayed 1 night in Mar 2022

2/10 Terrible

Natalia

Travelled with family
Disliked: Cleanliness, staff & service
STEER CLEAR, HORRIBLE HOTEL.
When we arrived the system was down so we could not get a key card. We had to wait for someone to escort us and open the door each time. There were also no towels in sight, we had to beg for them. On day two we were robbed by hotel staff. The cleaning lady went in and dug through our belongings, ripped open an envelope with cash and took $15. The envelope was in the bottom of a purse. She dug for it and ripped the envelope to steal the cash. The free wifi was password protected and you had to go find a manager for it as it wasn't posted anywhere. After we finally got it, we found out the wifi didn't even reach the room. We were on the first floor and it never worked. Not even in the lobby. The safe's are also not in the rooms, they're in the front desk. So you have to give your valuables to the sketchy staff for safe keeping. Restroom smelled terrible too, urine and wet sand smell was overwhelming. And on the last day we had no water in our restroom so toilet was unflushable. Every time we walked into the lobby a different guest was complaining about something. Hotel was horrible all around.
Stayed 4 nights in Feb 2022