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Excel Sense Playacar Boutique Hotel

3.5 star property
3.5-star golf hotel near Playa del Carmen Main Beach

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January 2025

Photo gallery for Excel Sense Playacar Boutique Hotel

Interior entrance
Property amenity
Outdoor pool
Deluxe Room
Premium bedding, in-room safe, iron/ironing board, rollaway beds

Reviews

7.0 out of 10

Good

Popular amenities

  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
Paseo Xaman Ha Manzana 16 Lote 16, Plaza Maya Pakal, Playa Car Fase 2, Playa del Carmen, QROO, 77717
  • Playacar Golf Club
    12 min walk
  • Xaman Ha Aviary
    15 min walk
  • Quinta Avenida
    18 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    19 min walk

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, rollaway beds

Family Suite, 1 Bedroom

  • Sleeps 6
  • 6 Twin Bunk Beds

View all photos for Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom

Luxury Double Room, 1 Bedroom

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Studio, Multiple Beds, Private Bathroom

Executive Studio, Multiple Beds, Private Bathroom

Executive Studio, Multiple Beds, Private Bathroom

  • 36 sq m
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for Luxury Suite, 1 Bedroom

Premium bedding, in-room safe, iron/ironing board, rollaway beds

Luxury Suite, 1 Bedroom

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Playa del Carmen

Playacar stay.Your stay at this Playacar hotel places you within 2 miles (3 km) of Playa del Carmen Main Beach and Quinta Avenida. Playacar Golf Club and Plaza Paraiso are also within 2 miles (3 km).

What's nearby

  • Playacar Golf Club - 12 min walk
  • Quinta Avenida - 18 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk
  • Playacar Beach - 4 min drive
  • Playa del Carmen Main Beach - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Don Rafael - ‬5 min drive
  • ‪Casa Sofia - ‬12 min walk
  • ‪Rolandi's - ‬12 min walk
  • ‪Don Sirloin Playacar - ‬12 min walk
  • ‪Lara & Luca - ‬11 min walk

About this property

Excel Sense Playacar Boutique Hotel

3.5-star golf hotel near Playa del Carmen Main Beach
There's a restaurant on site. Public spaces have free WiFi. Excel Sense Playacar Boutique Hotel offers its guests an outdoor pool and a children's pool. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, barbecue grills, and tour/ticket assistance are also featured at Excel Sense Playacar Boutique Hotel. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 13 guestrooms or units
  • Terrace on the roof
  • Towels for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • 1 conference room
  • Dining venue
Excel Sense Playacar Boutique Hotel offers 13 air-conditioned accommodations with safes and irons/ironing boards. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 24-hour room service

Things to do

  • Bicycle rentals
  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2000 per vehicle (one way)
  • Rollaway bed fee: MXN 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard.

Property is also known as

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Excel Sense Playacar Boutique Hotel Hotel Playa del Carmen

Excel Sense Playacar Boutique Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 28 out of 117 reviews" "
Rating 8 - Good. 38 out of 117 reviews" "
Rating 6 - Okay. 25 out of 117 reviews" "
Rating 4 - Poor. 13 out of 117 reviews" "
Rating 2 - Terrible. 13 out of 117 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
It was not as they showed in pictures, the room I booked was not the one I booked through Expedia
Stayed 3 nights in Mar 2019

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were exceptionally gracious and helpful. The hotel is a lovely, well maintained building. The rooms aren’t fancy but they are clean and comfortable.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, spacious rooms. The staff was very friendly. The onsite restaurants were exceptional. There was a rooftop pool no one used but us.
Stayed 3 nights in Jan 2019

2/10 Terrible

Ed, San Francisco, CA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty all over the place. Broken light bulbs. Dusty doors. Beds are made of nailed pieces of cheap wood put together. Not even a chair in the room. Stained bed sheets with hairs. Rude personnel. Run away from this place.
Stayed 6 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

2/10 Terrible

Aldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property was very dirty dirty sheets dirty towels no air conditioning dirty water in the pool
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in playacar, which means security sunce all access to playacar have security gates
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, I liked the small pool for my children he is 5 years old and my Daugther is 8 years old perfect for them because they don’t know how to swing
Stayed 7 nights in Jun 2018

6/10 Okay

Zuzana

Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable beds, non-existent service, shower with no pressure, noisy street whole night, no pool, bathroom smells very bad even with window open whole day. When we asked for a taxi, it was at least 15 years old Nissan, while all taxis on street were decent shape. We were looking for middle priced place to stay but this one is on cheap end. At least we got clean bed sheets.

8/10 Good

scott, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in an excellent location. The staff were very helpful and friendly.
Stayed 1 night in Feb 2018

4/10 Poor

camarariess, North Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad place
This "resort" is a run-down property. Grounds are not well kept, food is bad, service is worst. I blame management, not the employees.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cluttered & had musty smell. Location & area: 10
Needs remodeling- just get rid of all the junk! Needs to be open spaces & clean lines, less clutter. Must get rid of all extra fabrics, carpets, curtains that hold musty smells. Location & area are a 10! Make it clean & modern! Kitchen was perfect. Beds had old covers- just use white sheets, no covers! Get rid of tacky clutter- better if open clean spaces. Why Asian style in Mexico? Receptionist was great. Dog barked incessantly out livingroom window. Great potential if cleaned out with just modern white linens.
Stayed 1 night in Dec 2017

8/10 Good

Adam, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and charming
Just a quick overnight before our condo wss ready. Overall impression quite satisfied
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Simple but GOOD
Great value for money. They were making some repairs (hence the condition assessment), but nothing that affected our stay. The staff was nice and the place was clean. Area is GREAT.
Stayed 1 night in Aug 2017

6/10 Okay

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not able to get the room that i requested because of a overbooking mistake. But overall service was great. The rooms super clean and nice.
Stayed 1 night in Nov 2017

6/10 Okay

David

Liked: Cleanliness, staff & service
Great Personnel, good location, disappointing hote
The staff were awesome- friendly, helpful, courteous and responsive to our needs. The hotel itself, not as good, lacking the basic necessities/expectations in some cases.
Stayed 8 nights in Nov 2017

6/10 Okay

Marcela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great and inexpensive place but...
I love the place. It is cozy and breakfast at the roof restaurant was very good. My room was clean and nice, I liked it very much for the price. I love the theme, Hindu style. Unfortunately the girl attending the reception was rude. She had a terrible bad attitude that ruined my last day, even though I gave her nice present with a value of $30 US dollars. I would love to return but not with people like her. She needs training and treat guests better. :(
Stayed 2 nights in Oct 2017

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed two nights to visit Xcaret. Location was awesome, in gated community, felt really safe. Xcaret about a 10 minute drive away. Beach and 5th avenue also just minutes away. Highly recommend this hotel. Just one warning, address is listed incorrectly on booking website. Call the hotel for directions.
Stayed 2 nights in Jul 2017

2/10 Terrible

Miguel A

If I have to stay again I probably think twice.
It's a small hotel and the restaurant around take all the parking space I have to wait 30 mins for parking. Also the bars under the hotel stay on till 3:00 am and the make a lot of noise.
Stayed 1 night in Aug 2017

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Good
Stayed 4 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room wasn't ready then I have to drive the recepcionist to a different location like 2 miles down the road I wanted I room with a king side bed, I ended up in crappy apartment

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Overall pretty good service and room. The only thing is that it's in a private area and there aren't much things to do around.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!

2/10 Terrible

Never again !!, Canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room we had was the worst I had in my 45 years
The room we had was horrible. The floors were so dirty, the moment we put our feet on the floor, they became filthy and black. The furniture was also very old and dirty. The kitchen was a disgrace to human kind. The beds were not changed when we arrived, the sheets had body hair and have cigarette burns and wholes. It was obvious to me that the cleaning ladies only pulled the covers back on the bed throughout our stay as the same stains on the sheets were apparent every day. We had to ask to change the sheets and towels, if not nothing was done. The bathroom shower door was broken, I had to fix it myself. When we flushed the toilet, we has to pour water at the same time for it to flush properly. The safe was broken, never was fixed. The fridge was rusted and discusting. The microwave made me sick it was so filthy. One burner out of the two worked. Little to no kitchen equipment, not to mention also very dirty. The roof top pool was disgusting, me and my wife had to clean it and put chlorine in the water as we found it from looking around. All the garbage were continuously full and rerely emptied. We came back one day to find our room door unlocked and a brand new bottle of rhum miising from our room STOLEN !!! Believe me I could of used it.

6/10 Okay

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
A good reasonably priced boutique style hotel in a primarily residential area. Very helpful front desk staff who reacted positively and quickly to our requests. There were several inexpensive dining options next door ( with perhaps the best mole I've ever had!) and an ice cream shop. There was live entertainment outside two nights of our stay. We were concerned about the bunk beds for our group of five ( my reservation said three double beds)but they were comfortable and the room was spacious. The rooftop deck and cooling pool made a nice spot to spend the evening. The air conditioner kept the room at a comfortable temperature. And access to wifi was good and consistent. Water pressure was low and toilet flushing was an issue ( paper should not go in the toilets but there was no sign) and our in room safe did not work. It was not located where the hotels.com website showed it and that did make a longer walk for us. But good value for money and reasonable accommodation in a well appointed building.