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Grand Sunset Princess - All Inclusive

4.5 star property
4.5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Sunset Princess - All Inclusive

Sundeck
Front of property
Suite (with 2 Jacuzzis)
Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room
Sports facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪13 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Super Saver

Super Saver

Super Saver

  • 47.56 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View

Deluxe Suite, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Free minibar, in-room safe, desk, blackout drapes

Family Room

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

On the beach.Within 2 miles (3 km) of this Playa del Carmen property, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Gran Coyote Golf and El Camaleón Mayakoba Golf Course are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 13 min walk - 1.1 km
  • Gran Coyote Golf - 7 min drive - 4.0 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 4.1 km
  • Quinta Avenida - 12 min drive - 9.0 km
  • Playa del Carmen Main Beach - 26 min drive - 9.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Amaranto - ‬15 min walk
  • ‪Alberca - Pool - ‬2 min walk
  • ‪Privilege Lounge - ‬10 min walk
  • ‪Piano Bar - ‬17 min walk
  • ‪Restaurante Hacienda - ‬8 min walk

About this property

Grand Sunset Princess - All Inclusive

4.5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

  • 672 guestrooms or units
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

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Grand Riviera Princess - All Inclusive

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  • Hot tub
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, 3,667 reviews
The price is CA $439
CA $439 total
includes taxes & fees
Apr 10 - Apr 11
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Property amenities

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Sunset Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1261 out of 2717 reviews
Rating 8 - Good. 726 out of 2717 reviews
Rating 6 - Okay. 410 out of 2717 reviews
Rating 4 - Poor. 162 out of 2717 reviews
Rating 2 - Terrible. 158 out of 2717 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Have been twice now. Will definitely return.
Stayed 7 nights in Feb 2025

4/10 Poor

magdalena

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely this hotel does not meet criteria for 4.5 star resort . Needs upgrading , beach small and very crowded giving the fact the size of this resort. Average food , not impressed with sit down restaurants . I would not recommend to getting yourself involved with any time share presentation Not worth it of your previous time They bring you to VIP area Which appears to be empty and pitifully looking No selling point
Stayed 6 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Marcus

Stayed 4 nights in Jan 2025

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. Nice beach area. Great activities for the family. Needs some external updates (paint and power washing).
Stayed 5 nights in Dec 2024

8/10 Good

Vaibhav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very nice. Room was great but shower head did not work and bath spa didn’t work. Nice bath though. We had a great time. Food was so so. Great property. Beach was awesome. People were great
Stayed 5 nights in Dec 2024

4/10 Poor

Jennifer

Travelled with family
Overall it was one of the worst places we’ve ever stayed. The hotel is in terrible condition, needs updates and feels old.
Stayed 5 nights in Dec 2024

8/10 Good

Katelyn Marie

Liked: Property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A really pretty hotel, just needs touch ups on buildings from water damage.
Stayed 14 nights in Dec 2024

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 7 nights in Nov 2024

6/10 Okay

Holly, Cowichan Bay

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Gal

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s not bad, but definitely not great. Food is so-so, service is pretty bad, the property is good but very outdated. The beach is damaged by hurricanes are high water levels, so no much beach left. Lots of rocks… Shows are very basic. Still OK overall, but will not be back.
Stayed 6 nights in Dec 2024

10/10 Excellent

Daniel Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: entertainment, pool activities, tennis, beach burger stand and pool taco stand Could be better: provide lids for coffee to go cups, better mattresses that don’t sink in, upgrade gym equipment that is old and rusted.
Stayed 7 nights in Dec 2024

10/10 Excellent

CHIRAG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Polina

Stayed 5 nights in Dec 2024

6/10 Okay

Lyndsay M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful and geared for families. I traveled solo and always felt safe there. I did not enjoy the food at all. The staff was very kind there. I got extremely sick there and the hospital doctor was very kind. They helped me and got me to a private hospital as I was that sick. The monkeys were always putting on a show and I never had trouble finding a chair. The property is beautiful but I will not come back unless I have kids.
Stayed 6 nights in Dec 2024

4/10 Poor

Mario, Oakville

Travelled with family and small children
Liked: Cleanliness
Grounds were nice but a lot improvements needed. Huge property and too busy in high season. I would AVOID it until some serious improvements are done. Beach is too small for such size. Water is always cold especially for kids. Be prepared to sit on grass! You got to pay extra for kids club! No stable WIFI and you are asked to purchase. I used my Data. We all got food poisoning.I don't think we were the only ones. First time in Mexico not impressed at all. Wrong resort, wrong time wrong airline "Flair". 1 full day to go and 1 full day to get back. Incredible!
Stayed 7 nights in Dec 2024

4/10 Poor

Andrea

Travelled with family
Disliked: Property conditions & facilities, room comfort
The hotel structure is beautiful but outdated and lack care for details. Pools are relatively old as sunbeds and other amenities. There is plenty of services and alcohol for heavy drinker but that's not what you look as a family. The two biggest critics are for the room and for the food. The room is old. AC is super noisy. There is no ventilation. Plenty of humidity. It is practically impossible to dry a bath-suit unless the balcony is exposed to the sun (mine was not). There are very few sockets. TV is from the early 2000s. Wifi is extremely poor. Talking about the food: the quality of the raw material is poor and the cooking approximative. With few exceptions, like the breakfast egg station, ceviche's and shrimp, all the rest is very very low level. Even the fruits is not good that is quite unbelievable being in Mexico. The "A la Carte" restaurant are a disaster. I had a red curry that came without curry at the Thai restaurant and an horrendous steak had the steakhouse. In conclusions: overall below expectations. The potential is there but when you try to do too much without real care and quality, the result is mediocre at 360 degrees
Stayed 7 nights in Dec 2024

8/10 Good

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The grounds were amazing and the staff at the princess grand was amazing and even upgraded us to the adult side which was so sweet. The concierge at the Yucatan was not the best. We got a massage and were opting for separate massages as they were a lower price which was a great deal but they kept pushing the couple massage and assured us the price sheet was for both people. We get to checkout and it ended up being 300 usd. Other than the concierge at the Yucatan all the staff was sooo great and we would indeed go back. All the wildlife was so cool to see.
Stayed 4 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst vacation resort by miles
For starters, it's shocking how there little mention anywhere that this is a petting zoo. If you want to vacation with gazes of racoons, deers, monkeys, street cats and all sorts, this is the place for you. The food is terrible and service is poor. While the property is generally clean, it's completely outdated and between the constant mildew and septic smells in the rooms and around the resort, good luck making it out without a breathing problem. Of course, you can choose to stay outside for better air quality if you can find room around the pool and beach and aren't accosted by raccoons looking through your stuff for food. The resort is massive (3 resorts and 2 lobbies) and the shuttles barely run or the drivers are occupied with other errands so may not pick you up. But we got lots of exercise walking up and down the whole place taking guesses about what animal we'd run into next. Of course through all that walking you'd want to look forward to a good night's rest. If you can get past the smells, or the cool of the room with no comforters or blankets, the water pipes whistling endlessly to the point where you get concerned there's about to be an explosion of water through the walls will for sure ruin it for you. Absolutely terrible stay. Don't waste your money. You can find way better for this price or just go to Cuba for way less.
Stayed 5 nights in Dec 2024

6/10 Okay

Amanda

Stayed 4 nights in Dec 2024

6/10 Okay

Julian

Travelled with family
Disliked: Amenities
Good not so great.
Stayed 4 nights in Dec 2024

10/10 Excellent

Diana, Taylorsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful with plenty of things to do. The food was amazing and staff was absolutely pleasant!
Stayed 4 nights in Dec 2024