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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
4.5-star beachfront property with 4 restaurants

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
View from room
On the beach, white sand, beach cabanas, beach towels
Lobby
Outdoor spa tub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Gran Coyote Golf
    ‪8 min drive‬
  • Tres Rios Ecopark
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front Swim Out King Suite

  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down comforters, free minibar, in-room safe

1 King Bed Suite

9.6 out of 10
Exceptional
(10 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Run of House

Premium bedding, down comforters, free minibar, in-room safe

Run of House

  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for 2 Double Bed Suite

Premium bedding, down comforters, free minibar, in-room safe

2 Double Bed Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean View King Suite

9.4 out of 10
Exceptional
(13 reviews)
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

Premium bedding, down comforters, free minibar, in-room safe

Pool View Swim Out King Suite

8.8 out of 10
Excellent
(5 reviews)
  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front Private Pool King

  • 63 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Tropical View Double

7.6 out of 10
Good
(5 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

10.0 out of 10
Exceptional
(1 review)
  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front King Suite

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

  • 96 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down comforters, free minibar, in-room safe

Tropical View King Swim Out Suite

9.8 out of 10
Exceptional
(7 reviews)
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down comforters, free minibar, in-room safe

One Bedroom Master Suite King

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down comforters, free minibar, in-room safe

Tropical View King

9.8 out of 10
Exceptional
(12 reviews)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Pool
Hot tub
All-inclusive
Spa
4.4 out of 5, Excellent, (1285)
The price is CA $1,080
per night
CA $1,080 total
includes taxes & fees
31 Jan - 1 Feb
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

About the area

Playa del Carmen

Beachside getaway.A stay at this Riviera Maya property places you within 6 miles (10 km) of Maroma Beach and 9 miles (15 km) of Quinta Alegría Shopping Mall. Xplor Theme Park and Xcaret Eco Theme Park are within 12 miles (20 km).

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 8 min drive
  • Tres Rios Ecopark - 9 min drive
  • Playa Xcalacoco - 19 min drive
  • Maroma Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Black & White - ‬8 min drive
  • ‪Beach Bar - ‬9 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪Coco Café - ‬1 min walk
  • ‪Bluemoon - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5-star beachfront property with 4 restaurants
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a spa tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 291 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • 6747 sq ft of conference space
  • 627 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Karaoke
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness classes
  • Beach yoga
  • Bike parking
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Karaoke
  • Outdoor pool
  • Shopping
  • Spa tub
  • Table tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 54
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 29
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 52-inch TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 439 out of 715 reviews" "
Rating 8 - Good. 152 out of 715 reviews" "
Rating 6 - Okay. 77 out of 715 reviews" "
Rating 4 - Poor. 28 out of 715 reviews" "
Rating 2 - Terrible. 19 out of 715 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Fitzroy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Mandy

Travelled with partner
Liked: Amenities
The food was very good- we had the Italian and Asian and found both lovely as was the restaurant for lunch over the pool. Loved my massage with Jose and Cinthia was so accommodating in water therapy area. Jose did a healing, good pressure therapeutic massage, a nice surprise for a resort. The bed was a bit hard but the room was nice. Everyone on staff that we encountered was very friendly from the breakfast buffet attendant Guadalupe to the bellmen. We did not like the timeshare sales right after check in- felt uncomfortable and sort of got the vacation off on the wrong foot, but I just let it go and had a really fun time otherwise. I would advise them have an area to provide timeshare discussion instead of funneling everyone to have a “talk” just after checking in coming from long flight and airport bustle.
Stayed 6 nights in Oct 2024

6/10 Okay

Mary Alexia, Washington

Liked: Staff & service
Stayed 6 nights in Oct 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Jonathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time. Food was excellent. Service was excellent. Beach is very nice. I would absolutely come back again
Stayed 5 nights in Oct 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 3 nights in Oct 2024

10/10 Excellent

Fernando

Great overall
Stayed 4 nights in Oct 2024

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, great place, very enjoyable
Stayed 3 nights in Oct 2024

10/10 Excellent

Preston Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall very nice and great experience. The staff were extremely nice and quick to resolve any issue! There were a few things that were a little run down around the property but nothing that truly affected the experience.
Stayed 4 nights in Oct 2024

10/10 Excellent

Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10! The food was mind blowing. Easily the best resort my wife and I have been to where we felt every meal wasn’t just food….it was an experience! Staff was extremely attentive and you feel the genuine care and hospitality from everyone. The beach and pool access was clean, easy to find, and super relaxing. Don’t think twice….book your trip, you won’t regret it! This was for our honeymoon and it was absolutely amazing and UNFORGETTABLE!
Stayed 5 nights in Oct 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service wish there was more dining options at night though! rooms were beautiful even the basic one!
Stayed 4 nights in Oct 2024

10/10 Excellent

Juan Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a dream for us. The staff was amazing. The food and drinks were delicious. The beach was perfecion. There is nothing negative we can say about our stay. Even the attempt to try and make us "Loyal Members" was pleasant lol Thank you Hyatt for an unforgettable vacation. We will be back.
Stayed 5 nights in Oct 2024

10/10 Excellent

Jamiel, Baltimore

Stayed 5 nights in Sep 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the staff was very attentive and accommodating. You can see that they truly care about what they do and they do it wholeheartedly. Everybody was nice and pleasant. I loved going to their spa. It’s so tranquil and peaceful. I had the pleasure of going to the spa twice I enjoyed it very much. During my stay, the staff would fix the nooks and crannies. You see them painting, or fixing cracks on the walls. I’m not saying it’s a bad thing. To me, its them fixing the problem now rather than later and have the property end up looking not so presentable. The rooms looked exactly like the photos. Food was ok. I did enjoy their Italian restaurant. Instead of having the buffet opened every night, it was on rotation. In terms of setting up the buffet outside by the pool or inside by the main stairs. Entertainment was ok as well. I’m saying it was ok could be bc I went during an off peak season. Maybe it’s a different vibe when it’s peak season. I gave high ratings for this resort mainly because the staff really made it an enjoyable stay.
Stayed 5 nights in Oct 2024

10/10 Excellent

Jamal

Stayed 4 nights in Aug 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well maintained clean nice ambiance pools were clean full of activities beach was extensive clean and walkable staff was friendly and helpful very conscientious and accommodating of dietary restrictions. Room was large clean well appointed. Food was excellent everywhere we ate. However we did notice a few things like the sink in our bathroom leaked water on the floor during each use the shower did not drain there was a constant puddle in it and the local animals kept popping on our outdoor patio - also the view from the room was of a giant blue dumpster with a sliver of beach and ocean. The check-in went smooth but then they ambushed you for a time share speal for one of their other resorts and it was bit of a hard sell with freebies trying to entice you. When you ordered drinks directly from bartenders they tasted good but if you ordered them through waiters or pool staff they were often weak not the correct drink or tasted different. There is no shuttle and it cost a bit to get back and forth to Cancun airport or to downtown Playa La Carmen. After a couple days you feel like your stuck in Hotel California with no way to get out an about without booking excursions. Overall it was nice but the all inclusive aspect felt weird (our 1st time) without a bill for meals or drinks never knew what to tip
Stayed 6 nights in Sep 2024

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Norm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Christopher Wade

Stayed 8 nights in Sep 2024

6/10 Okay

walter

Travelled with family
Liked: Cleanliness, property conditions & facilities
The romantic dinner is a scam. The price is excessive, the service is slow, in a dark room, with out candles, with mosquitoes and smells of humidity, with out windows. It was a very bad experience and I also had to pay additionally for a bad dinner when the buffet was available for free.
Stayed 9 nights in Sep 2024

6/10 Okay

Lauren

Liked: Staff & service
Stayed 7 nights in Sep 2024

6/10 Okay

Laurent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Bernardo Rea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Angela

Liked: Cleanliness
Meh. Average. Food average too.
Stayed 6 nights in Sep 2024