See all properties

IT Boutique Hotel & Restaurant

4.0 star property
4-star hotel near Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for IT Boutique Hotel & Restaurant

Porch
Front of property - evening/night
Terrace/patio
Hallway
Outdoor pool, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Spa
  • 24/7 front desk

Explore the area

Map
Calle 44 con Avenida Primera- Zazil-Ha, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪8 min walk‬
  • Quinta Avenida
    ‪9 min walk‬
  • Playa del Carmen Main Beach
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Plus

Deluxe Plus

Deluxe Plus

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Balcony

Suite with Balcony

Suite with Balcony

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony

Premium Room, Balcony

  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop terrace

The Palm at Playa

  • Pool
  • Hot tub
  • All-inclusive
  • Parking included
4.0 out of 5, Very good, (1011)
The price is CA $116
per night
CA $145 total
includes taxes & fees
21 Mar - 22 Mar
The Palm at Playa

About the area

Playa del Carmen

Oceanside stay.Within a 10-minute walk of this Zazil-ha hotel, you'll find Playa del Carmen Main Beach and Mamitas Beach. Also, Quinta Avenida is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

What's nearby

  • Mamitas Beach - 8 min walk - 0.7 km
  • Quinta Avenida - 9 min walk - 0.8 km
  • Playa del Carmen Main Beach - 9 min walk - 0.8 km
  • Central Square - 2 min drive - 1.8 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 3.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬3 min walk
  • ‪San Lucho Mezcaleria - ‬2 min walk
  • ‪La Pista Musical - ‬3 min walk
  • ‪Quadra Café - ‬1 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬2 min walk

About this property

IT Boutique Hotel & Restaurant

4-star hotel near Playa del Carmen Main Beach
There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, spa services, and a terrace are also featured at IT Boutique Hotel & Restaurant. The hotel can provide concierge services and wedding services. Free self parking is available.

This 4-star Playa del Carmen hotel is smoke free.

  • 24 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
IT Boutique Hotel & Restaurant offers 24 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and bathrobes.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Beach yoga
  • Outdoor pool
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 47
  • Lever door handles
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 24
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Espresso maker

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

It Hotel Residences
It & Restaurant Del Carmen
IT Boutique Hotel & Restaurant Hotel
IT Boutique Hotel & Restaurant Playa del Carmen
IT Boutique Hotel & Restaurant Hotel Playa del Carmen

IT Boutique Hotel & Restaurant Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 211 out of 371 reviews
Rating 8 - Good. 87 out of 371 reviews
Rating 6 - Okay. 33 out of 371 reviews
Rating 4 - Poor. 19 out of 371 reviews
Rating 2 - Terrible. 21 out of 371 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

samuel

Liked: Amenities
Great
Stayed 2 nights in Oct 2024

2/10 Terrible

Patricio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
x
Stayed 1 night in Oct 2024

10/10 Excellent

Yenni, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, safe, and convenient hotel near the best of Playa del Carmen
Stayed 3 nights in Sep 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Ramon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean and it had a very bad smell in it. Water will not heat most of the time we had to shower with cold water. I paid for a balcony room and instead I was given a room with no balcony. I told the front office but they didn’t do anything about it. Property location is good, it is close to 5th Avenue so that was our only plus. Will not stay again !
Stayed 3 nights in Feb 2024

8/10 Good

nariman NICHOLAS

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

6/10 Okay

Fabiola

Stayed 2 nights in Apr 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location off the beaten path but close by everything
Stayed 3 nights in Mar 2024

2/10 Terrible

Joshua Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024

10/10 Excellent

Gary

Stayed 6 nights in Mar 2024

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly this stay was not at all good, to begin with the air conditioning on the room we were given didn't work, so after multiple attempts to fix it and no luck they had to change us to a different rooms, the rooms make you claustrophobic for the lack of windows and light, the elevator was the smallest and slowest elevator I have ever seen, and they only have 1. it takes you to the smallest parking garage, out to the smell of trash and every time to go out or get in, you have to physically walk to the main entrance to ask for the door to be open. worst experience ever.!
Stayed 2 nights in Mar 2024

6/10 Okay

Alvaro

Liked: Staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

Sara

Liked: Staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general all very good. However, you can hear music bouncing from rooftop bar until late.
Stayed 3 nights in Feb 2024

6/10 Okay

Elianne

Travelled with family
Liked: Staff & service
Good thing about the hotel is that the area is very safe . Breakfast is including but not the drinks, they should be clear on that. Also room wasn’t that clean… the bathroom could’ve used some new accessories. But overall it was ok
Stayed 4 nights in Jan 2024

6/10 Okay

Abbas

Travelled with group
Liked: Staff & service, property conditions & facilities
Elevator broken and power was out during check in. Somewhat of a mildew smell due to shower design. Not the worst but not great. Beautiful rooftop though
Stayed 1 night in Feb 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service
It was an OK hotel for the time we stayed, 8 days. The ridiculously loud music from the rooftop, was very anti-social in my opinion as not everybody was here to party. When we had an issue, it was hard to find someone to assist us at the reception. Breakfast was ok, I understand that they are trying to make extra cash by charging for drinks but in this case, the clients need to be informed about the property in the description so the client can decide accordingly. The description informed us that there was an extra fee for airport pick-up when I tried to book I was told that it is not a service they offer. The rooftop is gorgeous, great swimming pools. Very nice decor in the common areas.
Stayed 8 nights in Jan 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place ! Fun and great vibe
Our second new years there! Our favorite hotel in the world so far. Love the staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Close to quinta avenida! Without the loud noise from the clubs! Would recommend.
Stayed 4 nights in Nov 2023

4/10 Poor

Lawrence

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is the only property i've ever gone to where you purchased breakfast. An eggs are the only thing that are included. Coffee or drinks.It's all an extra charge. This hotel is trying to nickel and dine on every item for breakfast. The owner's send a waitress telling me not to bring in outside coffe.
Stayed 6 nights in Nov 2023

10/10 Excellent

Barbara, Wallington

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this hotel from the location to the staff that was always very helpful with any questions that we had.
Stayed 4 nights in Oct 2023

10/10 Excellent

Yessica

Stayed 3 nights in Oct 2023