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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
5-star beachfront hotel near Cirque du Soleil Boutique at Vidanta Riviera Maya

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Restaurant
Building design
Lair Suite
Outdoor pool, free cabanas, sun loungers
Water park

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • All-inclusive
  • Bar
  • Parking included
  • Room service

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪10 min drive‬
  • Puerto Morelos Beach
    ‪15 min drive‬
  • Puerto Morelos Town Square
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite

Big Kahuna Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite

Lair Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite

Pineapple Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

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  • All-inclusive
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4.0 out of 5, Very good, (762)
The price is CA $534
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About the area

Playa del Carmen

On the beach.Within 6 miles (10 km) of this hotel, you'll find Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya. Nicklaus Design Golf Course and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km).

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive
  • Puerto Morelos Beach - 15 min drive
  • Puerto Morelos Town Square - 15 min drive
  • Ojo de Agua Beach - 15 min drive
  • Maroma Beach - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5-star beachfront hotel near Cirque du Soleil Boutique at Vidanta Riviera Maya
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Changing table
  • Children's games
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free water park access
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised childcare (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free 24-hour roundtrip airport shuttle
  • Limo/town car service

Food and drink

  • 6 restaurants
  • 2 swim-up bars and 3 bars/lounges
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour health club
  • Fitness classes
  • Children's pool
  • Evening entertainment
  • Free water park access
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

Room amenities

Entertainment

  • Satellite channels
  • Smart TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Frette Italian sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • 2 bathrooms
  • Bathrobes
  • Children's robes
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 615 out of 1062 reviews
Rating 8 - Good. 184 out of 1062 reviews
Rating 6 - Okay. 118 out of 1062 reviews
Rating 4 - Poor. 68 out of 1062 reviews
Rating 2 - Terrible. 77 out of 1062 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Stayed 4 nights in Nov 2024

10/10 Excellent

Jenika Yanique

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, good staff very clean, my kids loved the entertainment. Food was okay could be better.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dolores

Liked: Cleanliness, amenities, property conditions & facilities
Exelent
Stayed 3 nights in Oct 2024

10/10 Excellent

Arturo Arredondo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place fun for kids love the room pool
Stayed 2 nights in Oct 2024

2/10 Terrible

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Brendalis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family with kids.
Stayed 3 nights in Nov 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service really next level
Stayed 1 night in Nov 2024

10/10 Excellent

VINOTH KUMAR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trip was great except for shuttle from airport to/from hotel, which is shared and will take longer time.
Stayed 5 nights in Nov 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Hilda Perez

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sooo fun!! The only draw back was having to take shuttle to and from rooms but other than that it was an awesome experience!
Stayed 3 nights in Nov 2024

10/10 Excellent

Romika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful kids loved it
Stayed 7 nights in Nov 2024

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give it stars and higher. This resort exceeded my expectations.
Stayed 3 nights in Nov 2024

8/10 Good

David Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful. Taxi service through the hotel was very expensive.
Stayed 4 nights in Nov 2024

2/10 Terrible

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible problems at check in. We came two years ago and since then some things are going the wrong way. It looks they are cutting costs in may aspects, but rising prices. The concept is interesting, for one or two days. Three days you will be throwing your self out of the balcony.
Stayed 1 night in Nov 2024

10/10 Excellent

Alonso

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive infrastructure, food and service. The best we've experienced in a while
Stayed 2 nights in Oct 2024

10/10 Excellent

arely

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

10/10 Excellent

Genifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

Javier Cueva

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
El servicio es pésimo. La gente no se esfuerza para darte el mejor servicio posible y confrontan al cliente cuando exige el servicio por el que se paga. El poco espació en el que se podía estar en la playa estaba completamente sucio. Botes y bolsas de plástico, tapas y mas basura. El parque acuático es excelente y de primer nivel. Sin embargo el mal servicio nos dejó el peor sabor de boca y sin ganas de regresar. Ninguna empatía con el cliente, cuando se presentan situaciones que hay que solucionar, ni por las cantidades de dinero que pagamos para ir a ese lugar.
Stayed 5 nights in Oct 2024

6/10 Okay

aayah

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This is definitely a children's resort. the water park was amazing. amenities for the baby were very convenient including bottle sanitizer and baby bath tub/ changing table. the room wasn't spotless but it was okay. the dining options left a lot to be desired.
Stayed 4 nights in Oct 2024

10/10 Excellent

Araceli, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was the best family trip.
Stayed 3 nights in Aug 2024

8/10 Good

JAZMIN

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the waterpark and the rooms! The pool in our balcony was so beautiful but the water was freezing. We didn’t like how expensive the gift shop was, the prices were outrageous.
Stayed 1 night in Oct 2024

10/10 Excellent

rocio anahi, Kennewick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exellent, all food was incredible, we loved all the datails everywhere, most definitely will be back!
Stayed 2 nights in Oct 2024

8/10 Good

Giancarlo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and stay were excellent. Food wise I expected much healthier variety to be available as this is targeted towards children and families.
Stayed 3 nights in Oct 2024

8/10 Good

Rahsheeda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This resort was so nice. I encountered one extremely Rude employee. Which immediately put a bad taste in my mouth. She worked at the spa check in, her name Started with a R. She was horrible. Piazza was delicious! The room service food was not very good. Le spatula had decent food. Overall my children age 10 and 20 had a great time!
Stayed 4 nights in Oct 2024