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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
13 outdoor pools, pool umbrellas, sun loungers
Aerial view
8 bars/lounges, 2 poolside bars, beach bar
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Hot Tub (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1353 out of 2660 reviews
Rating 8 - Good. 683 out of 2660 reviews
Rating 6 - Okay. 329 out of 2660 reviews
Rating 4 - Poor. 155 out of 2660 reviews
Rating 2 - Terrible. 140 out of 2660 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Troy Michael, Perham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and kind! Great location! Great food and drinks! A perfect adult vacation spot!

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was actually a little bit worried after reading some of the reviews on this resort. But my worries were very quickly put to rest. We had an amazing time from the entertainment to the pools to the staff to the food from the romantic dinner on the rooftop to the spa treatment that we received. It was absolutely amazing and we will be returning.
Stayed 5 nights in Feb 2025

10/10 Excellent

Vincent Martin Battestelli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible. We had a group of friends and couldnt have asked for a better time. Jonathan and Luna (i think that was their names) running the entertainment evey night did a great job. Every night had entertainment. Casino games. A mexican game night. And the prizes were hats tshirts etc. Not just junk. We did a fishing excursion. Chefs Rubicel and Hector cooked up the fish we caught and it was delicious. The food was great at the buffet. Im usually a "reservation every night" guy but the buffet was so good and had pretty much all the dishes anyway. You really do go up to the counter and pick out a steak. And they cook it perfectly. The tacos were great. There was a pork station that I will compare every buffet to now. They did sushi one night and brought in the chef from the restaurant and he hand made it for you. So good. The beach resturant was great. Hot food and a nacho bar. Ceviche out in the sun isnt for me but the wings were way better than I expected. Good drinks. Theyll make you whatever you want and a good selection. Good friendly service from every one. Stage shows were fun. Good pool. We were back in the suite area so it was nice and quiet. The foam party was cool. The batting cages are probably more fun in Not August. We were melting but they worked. Slight issue with our reservation but the guy in the office knew exactly how we could correct it. Bed was pretty uncomfortable. Lock your sliding door if on the first floor. Coatis know how to open them.

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd stay at this resort and we will come back for more. The adults only shows at night are very fun and engaging. We loved our swim out room at building 3 because it was close to the main pool with all activities and music. Entertainment during the day was excellent, however, some activities were cancelled to rainy weather. Shout out to Rhamses, Joni, and Luna from the entertainment team for making our stay comfortable and fun. Also, Bryan from Yucatan buffet was the best waiter ever. We will definitely visit again.
Stayed 7 nights in Jan 2025

10/10 Excellent

Alimatshadia Olatokunbo

Stayed 4 nights in Jan 2025

8/10 Good

Katherine Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Zoraida, Anaheim

Stayed 6 nights in Nov 2024

8/10 Good

Melinda

Stayed 5 nights in Dec 2024

2/10 Terrible

Odessa Amanda

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not 4 star hotel as advertised. This property is very outdated. Beds and futons were broken. Also, the shower was leaking. Maintenance came, wiped the water and said everything is fine now lol smh. Weird stains on the walls. Forget about getting a beach towel. You have to contact front desk and wait forever. Never got one. Only 3 restaurants had good food. Drinks were made with bottom shelf liquor and artificial dyes, which was absolutely atrocious. There were flies around the food at the buffet restaurant. First time I’ve encountered such a thing. Most of the staff’s were rude and showed lack of concern or interest in what we were bringing to their attention. Overall, this was a terrible 5 nights experience and the worse vacation I’ve ever been on.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

christopher george, STEVENSVILLE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our second visit in 7 months, it definitely went downhill. AC was broken for hours. Was lied to several times about "testing" from the concierge, wait staff service was great as usual but the conditions of the resort have deteriorated badly. We loved our first trip. Did not enjoy this recent one
Stayed 8 nights in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has so much to offer for entertainment, you don’t have to leave the resort if you don’t want to. Always something fun to do.
Stayed 7 nights in Dec 2024

4/10 Poor

tamara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be redone. The bedroom furniture was outdated. Several pieces were broken and torn. The rug in our room was repulsive. Getting a beach towel was close to impossible. The restaurants were not open when they were suppose to be. The staff had no answers or solutions.
Stayed 3 nights in Dec 2024

6/10 Okay

Charlotte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was my third experience staying at a Princess Resort. While we have access to both the Sunset and Rivera side, the Yucatan was our preferred side as it was less crowded. Additionally, you don't need reservations for the a la carte restaurants.
Stayed 7 nights in Dec 2024

8/10 Good

Faiz, Calgary

Stayed 7 nights in Nov 2024

8/10 Good

Ricky

Stayed 9 nights in Nov 2024

10/10 Excellent

Kailey Carmen, Ottawa

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jane

Stayed 12 nights in Nov 2024

6/10 Okay

Alexander Bardales

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Grace

Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

KANANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly and accommodating. We went in December so it was quiet and no crowds, which was wonderful. And it was all adults only, so there was no kids running around, which is a plus!
Stayed 5 nights in Dec 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was better than expected! We went for relaxation purposes but Can’t wait to go again and see/do all the things we missed! Adding this as one of our GO TO stops for sure!
Stayed 4 nights in Dec 2024

4/10 Poor

George

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge service was typically rude and unhelpful when trying to solve any problem or even something simple as getting new beach towels. We used the same beach towels our entire stay, could not acquire new ones no matter what we did, it was rather displeasing and gross by the end of the trip. The food was far from satisfactory and took way too long to order anything at the dine in a la carte restaurants and the servers would limit your ordering. Portions were small and tried to be gourmet , but the food was usually cold by the time it came out. Ordering drinks was unpleasant as well. The servers would take forever to get anything let alone if you asked for anything other than tequila the servers were annoyed to have to go make a coffee or tea for my girlfriend. Beach area was small but nice to bask in the sun with plenty of shade if you need. Although the ocean bed was very rocky and uncomfortable and close to impossible to step foot out into the water for a swim. Would never stay here again, it's an overpriced and over rated resort.
Stayed 5 nights in Dec 2024