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Platinum Yucatan Princess Adults Only

5.0 star property
5-star beachfront hotel near El Camaleón Mayakoba Golf Course

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Platinum Yucatan Princess Adults Only

View from property
Exterior detail
Aerial view
Aerial view
Free minibar, in-room safe, desk, blackout drapes

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Hot tub
    Hot tub
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    16 min walk
  • Gran Coyote Golf
    7 min drive
  • Punta Esmeralda Beach
    14 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    22 min drive

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2628)
The price is CA $314
per night
CA $314 total
includes taxes & fees
5 Dec - 6 Dec
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this hotel. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 7 min drive - 3.9 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 3.8 km
  • Punta Esmeralda Beach - 14 min drive - 5.5 km
  • Playa del Carmen Main Beach - 20 min drive - 9.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only

5-star beachfront hotel near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this hotel measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
Platinum Yucatan Princess Adults Only offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 6 restaurants
  • 2 poolside bars, 8 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Golf driving range
  • Nightclub
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults
Platinum Yucatan Princess
Platinum Yucatan Princess Adults Only Hotel
Platinum Yucatan Princess Adults Only All inclusive
Paltinum Yucatan Princess Adults Only All Inclusive
Platinum Yucatan Princess Adults Only Playa del Carmen

Platinum Yucatan Princess Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1120 out of 2270 reviews" "
Rating 8 - Good. 575 out of 2270 reviews" "
Rating 6 - Okay. 302 out of 2270 reviews" "
Rating 4 - Poor. 146 out of 2270 reviews" "
Rating 2 - Terrible. 127 out of 2270 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lejla, Buford

Stayed 4 nights in Oct 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff was absolutely stellar! Very accommodating and attentive. The resort was beautiful and so clean!

10/10 Excellent

Tina Marie, Berlin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Your property was nice. It’s just the animals they need to get rid of them.
Stayed 4 nights in Sep 2024

10/10 Excellent

Tina Marie, Berlin

Travelled with group
Liked: Cleanliness, staff & service
Only thing they need to get rid of the animals on the property not so much that property but their Sister property the princess
Stayed 4 nights in Sep 2024

4/10 Poor

Amber

Liked: Cleanliness
Disliked: Staff & service
This property is not handicap accessible and is not disability friendly
Stayed 6 nights in Aug 2024

10/10 Excellent

Sarmad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Jul 2024

4/10 Poor

TRACIE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This last visit was our 6th time at PYP and has consistently been our favorite resort in Playa Del Carmen. We will NOT be returning however. The appalling behavior that is allowed by other guests and the lack of action by security lead to a frightening confrontation between myself (female, 110 lbs, 51 years old) and a young male guest nearly three times my size. This type of behavior is unacceptable and the resort took no action from the many complaints against this man from multiple guests. In ignoring the complaints, this behavior continued to the point of violent threats against myself and other guests in the same pool. PYP needs to retrain their security staff immediately.
Stayed 1 night in Jun 2024

8/10 Good

Pnina Liat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but food is mediocre. The hibachi was great although it was disappointing that they didn’t offer authentic Mexican cuisine. The room service menu was more like a glorified fast food menu with nothing but a burger, pizza, hot dog, fries and ham and cheese sandwich. I couldn’t even get a fruit plate or espresso sent to the room for breakfast, even though it’s available in each restaurant on the property. The restaurants are not all open at the same time. One or two are bound to be closed & after 10pm, you’re stuck with fast food options on the room service menu or at the bar. The beach is amazing but watch for the mapachi (Mexican raccoons). They’re adorable but also get into your bags if they smell food. Then there’s the beach security who takes his job of segregating guests with a grey resort bracelet from those with a black bracelet (apparently VIP) very seriously. He literally made us gather our belongings and move farther down to where the chairs are hard plastic as opposed to the soft cushioned ones in the “VIP section”. I’ll also mention that we spent every day of our seven day stay laying on those comfy chairs until the very last day when we were suddenly informed that we were not permitted to utilize that section of the seating area. Overall it’s a nice resort. The all inclusive is a huge bonus despite the crappy room service and late night options. The staff are all super nice, with the exception of the 7th day beach patrol 🙄
Stayed 7 nights in Aug 2024

6/10 Okay

Dayton

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 6 nights in Aug 2024

8/10 Good

Wai Lok Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Raniya

Travelled with partner
Liked: Amenities, property conditions & facilities
This place was way way too quiet for an adult resort. And too strict with their dress code. Couldn’t take food outside their buffet to have a bite on the patio . Not a lot of smoking areas
Stayed 5 nights in Jun 2024

10/10 Excellent

Cara

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful. Need to improve the welfare of the natural habitat, especially the wildlife.
Stayed 6 nights in Aug 2024

8/10 Good

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was very rocky, which we didn't expect. There are many pools which we used during our stay.
Stayed 6 nights in Jul 2024

6/10 Okay

Alison

Travelled with family
It was okay. We got there and our ac didn’t work. We had to fight with them to get switched to a different room. Once we got to a different room, the ac was working but the shower was had very low water pressure compared to the other room. Food was alright, plates were kinda small. Cleaning ladies came in every day and made our bed for us and tidied up our room.
Stayed 5 nights in Aug 2024

4/10 Poor

Mirza Elda

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was decent, but the staff was TERRIBLE. The difference of how they treat Mexicans vs foreigners is APPALLING. My friends and I were mistreated in every restaurant and made to wait for almost an hour while foreigners sat, dined and left and we'd barely gotten drinks. The DJ they hired played the same 10 songs the entire time we were there (almost a week), and when we asked him to change it, he replied he was busy. The aircon was not properly maintained and smelled like mold and humidity everywhere you went. Snacks were limited in time and variety, very disappointing. Restaurant times were also limited and you had to be chasing the "right time" to eat, or you were out of options. Rescuable, some of the staff and the room were okay although the bathroom distribution was inconvenient. Would definitely never stay here again.
Stayed 3 nights in Aug 2024

6/10 Okay

Rick

Liked: Property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Eddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and attentive to your needs. The food was delicious. There are many different forms of entertainment. Overall amazing place to stay, 10/10.
Stayed 5 nights in Aug 2024

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Julien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet and friendly resort. Beach area not the greatest! Water wasn’t swimmable due to algae.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 6 nights in Jul 2024

8/10 Good

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we really enjoyed our stay. It is a large spread out resort with varied activities, restaurants, pools, great beach, tennis courts (that are in good condition) and a nice well sized room. The service was great from every source of need. Very helpful. We asked to exchange one of our expeditions (knowing it was past cancellation requirements) and they accommodated us easily. We didn't get paid the difference but we weren't expecting that. The beach was our favorite. Nice huts to lay under and the seaweed was raked up every couple days. There is no getting around the seaweed and felt they did really try their best to keep it from being a nuisance. Our only complaint was the breakfast and lunch buffet. While they have a huge variety, it just got old. Most of the options are processed or have been used over and over so they have a bit of a stale component. It would be so nice if they added a sit down lunch and breakfast option. The options for the evening are excellent and we really enjoyed our dinners. We wouldn't go back just because we like to try new things but we do recommend this resort.
Stayed 7 nights in Aug 2024

6/10 Okay

Jose

Travelled with family
The only good experience we had at this property was provided by one person, Alfredo, one of the bellman. He was very nice and genuinely try his best to made us feel welcome.One thing we noticed is that the mayority of the staff, as soon as we spoke in spanish, were rude and treated us very different than guests that spoke other languages.Especially the front desk agents at our arrival. The bed was horrible, bowed in the middle. Pools close at 8pm (this is supposed ti be an adults only hotel) I can go on and on.
Stayed 4 nights in Aug 2024

6/10 Okay

Jason, Pearland

Travelled with partner
Stayed 5 nights in Aug 2024