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Hotel Riu Lupita - All Inclusive

3.5 star property
Family-friendly 3.5-star property near Xplor Theme Park

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Lupita - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Theatre show
Body treatments, beach massages, body scrubs, facials
Property amenity
Sport court

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Bar
  • Housekeeping
  • Spa

Explore the area

Map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    8 min walk
  • Mahi Golf Course
    4 min drive
  • Xaman Ha Aviary
    4 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    5 min drive

Room options

View all photos for Standard Double Room, Balcony (M)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Standard Double Room, Balcony (M)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, Balcony (M)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Family Room, Balcony (M)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room, Balcony (C)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Family Room, Balcony (C)

  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room, Balcony (U)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Family Room, Balcony (U)

  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Double Room, Balcony (C)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Standard Double Room, Balcony (C)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Family Room (L)

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Balcony (B2C-CAN)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Family Room, Balcony (B2C-CAN)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C-US)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Standard Double Room, Balcony (B2C-US)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (U)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Standard Double Room, Balcony (U)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (E)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Standard Double Room, Balcony (E)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Balcony (B2C-US)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Family Room, Balcony (B2C-US)

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C-CAN)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Standard Double Room, Balcony (B2C-CAN)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (L)

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Standard Double Room, Balcony (L)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

Playacar stay.Your stay at this Playacar property places you within 2 miles (3 km) of Quinta Avenida and Playa del Carmen Main Beach. Also, Playacar Golf Club is within half a mile (1 km) and Centro Maya Shopping Center is within 2 miles (3 km).

What's nearby

  • Playacar Golf Club - 8 min walk
  • Quinta Avenida - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playacar Beach - 8 min drive
  • Playa del Carmen Main Beach - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Rosa Roja - ‬6 min drive
  • ‪Occidental Allegro - ‬7 min drive
  • ‪Pool Bar - ‬7 min drive
  • ‪Starbucks - ‬14 min walk
  • ‪Don Rafael - ‬6 min drive

About this property

Hotel Riu Lupita - All Inclusive

Family-friendly 3.5-star property near Xplor Theme Park
Hotel Riu Lupita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Lupita - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Hotel Riu Lupita - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 300 guestrooms or units
  • 3 levels
  • 23 buildings
  • 4 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Riu Lupita - All Inclusive offers 300 accommodations with minibars and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 4 restaurants
  • 1 poolside bar and 1 bar

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Basketball
  • Bicycling
  • Bike storage
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkeling
  • Tennis
  • Volleyball
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Lupita - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Lupita Riu
Riu Lupita
Riu Lupita All Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita Playa del Carmen
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Riu Lupita Resort
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita All Inclusive
Riu Lupita Inclusive Inclusive
Hotel Riu Lupita - All Inclusive Playa del Carmen
Hotel Riu Lupita - All Inclusive All-inclusive property

Hotel Riu Lupita - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 264 out of 689 reviews" "
Rating 8 - Good. 220 out of 689 reviews" "
Rating 6 - Okay. 129 out of 689 reviews" "
Rating 4 - Poor. 30 out of 689 reviews" "
Rating 2 - Terrible. 46 out of 689 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

TiAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities
I think the property needs some updating especially the lobby. I wish there was room service to get food after 10. The staff was very nice and attentive. The food was great. I loved the white party and that it was a family friendly event. The beach area was very nice
Stayed 4 nights in Aug 2024

2/10 Terrible

Briana

Stayed 3 nights in Aug 2024

2/10 Terrible

Marian

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel doesn’t have a beach inside you need to drive 30 min to get to another hotel beach, rooms are very old and small, there’s no elevators at all, only one big pool and one for children, the lobby is very very small it’s not really a lobby it’s more like just an office to check in. This hotel is not what the pictures show at all. Do not recommend at all. Not recommending at all this hotel.
Stayed 6 nights in Jul 2024

6/10 Okay

Janice Mai See

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Do not book, pictures are very misleading! I booked because I thought this was a beach front hotel. It is not, you have to wait 30-40 minutes for a bus to take you to a beach that is 15 minutes away. Plan on 2 hours round trip just to enjoy the beach. Pictures also show a big party with entertainment but that is NOT at this hotel. They take you to Riu Tequila on Friday nights for this. A lot of what they advertise is NOT at this hotel but at other Riu hotels. This is a budget Riu hotel. Their Italian restaurant is their small snack bar, the steak place is the kitchen used at the beach (steaks served are flanks), the Mexican place is the only place that is its own restaurant. The buffet is ok but basic, same foods every day, not a lot of variety. A lot of food sat out for a long time. My family of four have had diarrhea 3 days since returning from this place and we are all now on antibiotics. Their hotel lobby is small like a car rental lobby and their store is very small and limited. A lot of European and local Spanish speaking guests. We were there 5 days and never ran into anyone from the US which we didn’t mind but just to make you aware of the environment. The liquor is very limited, one brand per alcohol type. Other guests complained about the lack of liquor choices and poor quality as well. The service was great. They do have entertainment at night but it’s a hit or miss. I’ve been to many all inclusive hotels, this was the worst.
Stayed 5 nights in Jul 2024

10/10 Excellent

Yesenia

Stayed 6 nights in Jul 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Sam

Stayed 6 nights in Jul 2024

4/10 Poor

Essence

Travelled with family, Travelled with group
Liked: Staff & service
The food was not good. The restaurants were first come first serve. The food that was available for 24 hours was HORRIBLE
Stayed 3 nights in Jul 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, property conditions & facilities
It was very upsetting. The beds were very hard and uncomfortable making it hard to sleep. The food was not good often over cooked.The availability of signature restaurants is notqqqqq massive enough to accommodate the resort. They only allowed 40 people to reserve Italian and steak house.
Stayed 3 nights in Jul 2024

4/10 Poor

Leonela

Disliked: Cleanliness
Stayed 4 nights in Jun 2024

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service
The staff was friendly but something that i didn't like was the limited dinning due to some of the restaurants in the resort had only dinner times and after arriving from tours only cold food was available. Limited transportation was also an issue because the beach is on the other side of the hotel and quinta avenida.And the last thing was the towels..you can only change it once a day which was frustrating at times due to needed them for tours and for the pool time.
Stayed 7 nights in Jun 2024

6/10 Okay

Patricia Marie, Whittier

Stayed 5 nights in Jun 2024

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, friendly staff, good food .
Stayed 5 nights in May 2024

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was a good deal, but there better options
Stayed 5 nights in May 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good , clean and good food. Rooms a bit dated and dark. Outside in certain areas (accommodation area) needs refreshed. I usually stay at Riu hotels and this one was slightly outdated in areas. All in all for budget great place.
Stayed 6 nights in May 2024

6/10 Okay

Teal

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property and grounds were very pretty and in great condition. Staff were very friendly and attentive. Food presentation was pretty but flavor was terrible. Food was either over cooked, over salted, flavorless and just not good. Drinks weren’t that great either. There also is a really gross smell around the bar (we were thinking it must be the drainage system) that smelled like a combo of body odor and fish sauce. Gym facility was perfect for what was needed (weights, treadmill, elliptical, trx). The beach (there’s an 15 min bus between this resort and the next Riu on the beach) was pretty and had a nice lady out. Overall, it worked for the quick getaway we wanted but it was too bad the food was no good.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities
Ninguna queja. Costo beneficio justos.
Stayed 6 nights in Apr 2024

10/10 Excellent

Ann Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is awesome
Stayed 5 nights in Apr 2024

8/10 Good

Ambar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Small good resort. Rooms and hotel are Outdated but the food was very good. Great if you want a short getaway, nothing fancy with very good food. Will definitely return.
Stayed 3 nights in Apr 2024

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t really know how to review this place. For an all inclusive the food was above average. The property was calm and had a lot of wildlife which was nice. The workers and employees were well above average for an all inclusive. The value for the price was excellent. The bus to the beach was okay. The beach was nice, the ocean not able to swim in. Drinks were strong and decent liquor selection. You got a free pass to the Riu party. The nightly entertainment was above average.
Stayed 3 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 6 nights in Apr 2024

10/10 Excellent

LAURA

Stayed 3 nights in Apr 2024

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality hotel
I highly recommend this hotel. Very nice staff at the reception. Clean rooms, bathrooms renovated and clean. The hotel is located in a guarded district, among a beautiful garden and golf courses nearby. The company of coatis and capybaras included in the price :) It was wonderful to see these animals so close. Delicious food in the restaurant, a very large variety of dishes for both breakfast and dinner. The drinks at the bar were not to our liking, but the bartender had no problem making us what we asked for. Access to the beach by hotel bus takes about 15 minutes. and the beach is like a fairy tale :) soft white sand, gently shelving beach, no stones, beautiful and safe.
Stayed 3 nights in Apr 2024

6/10 Okay

nick

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hector was a great entertainement guy. No room service and got yelled at trying to bring food to relax in my room. The photos used for property arnt even this property. The employees are all amazing. Its the resort, ive stayed at 10 riu and this one was defintely my least favorite. I paud to have a friend hang out for the day was charged like 100 bucks, then decides to stay the night " drank alot" proceeded to charge me another 230 for an all day and nignt pass. So an extra 230 from 11pm-12am when nothing is even open and they cared less. The next day i just asked how long to stay the entire 6 days and was only 700.. I felt i was ripped off and no one cared. Wont stay here again, my most enjoyable time was leaving property to the beach on thier advertisement which is RIU palace
Stayed 7 nights in Mar 2024

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was a smaller resort. I wish the beach would off been closer to the resort.
Stayed 7 nights in Mar 2024