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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
5-star beachfront property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park

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Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club
6 outdoor pools, pool umbrellas, sun loungers
Premium bedding, down comforters, free minibar, in-room safe
Reception
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

Explore the area

Map
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪17 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite

  • 101 sq m
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • Ocean view
  • 102 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

  • Ocean view
  • 484 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front

  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Diamond Club

  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • Ocean view
  • 319 sq m
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club | Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • Ocean view
  • 92 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

  • Ocean view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

  • Ocean view
  • 102 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Puerto Morelos

Beachside getaway.At this Puerto Morelos property, you'll be within 9 miles (15 km) of El Tinto Golf Course and 12 miles (20 km) of Ventura Park Cancun. Puerto Morelos Town Square is 12.9 mi (20.8 km) away.

What's nearby

  • El Tinto Golf Course - 14 min drive - 10.7 km
  • Moon Palace Golf Club - 15 min drive - 9.9 km
  • Petempich Bay - 17 min drive - 14.5 km
  • Puerto Morelos Beach - 22 min drive - 19.0 km
  • Puerto Morelos Town Square - 25 min drive - 20.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬16 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬1 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬19 min drive

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5-star beachfront property near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 10 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 1005 guestrooms or units
  • 9 levels
  • 12 dining venues
  • 4 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 10 bars or lounges
  • 2 coffee shops
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offers 1005 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, French, Portuguese, Spanish

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Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 10 bars/lounges
  • 12 restaurants
  • 2 coffee shops/cafes
  • 3 poolside bars
  • 3 swim-up bars
  • 4 beach bars
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 3.88 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 720 out of 1520 reviews
Rating 8 - Good. 367 out of 1520 reviews
Rating 6 - Okay. 194 out of 1520 reviews
Rating 4 - Poor. 109 out of 1520 reviews
Rating 2 - Terrible. 130 out of 1520 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 5 nights in Dec 2024

2/10 Terrible

Alla

Travelled with family
Disliked: Staff & service, amenities
This is my second and last Royalton check in… the first Royalton we stayed at was in 2016 the Riviera and it was very memorable. This trip was anything BUT what we expected in terms of accommodations, food and quality of service. I called in advance numerous times for early check in but upon arrival the best they did was check us in at 2 pm from a red eye flight they offer you a courtesy suite. The employees all seem miserable but if you book through Expedia they truly don’t care about you. Buyer beware! They offer you an upgrade via email but once on premises they cannot accommodate my adult children and ourselves had to share tiny beds. Room was decent but strange layout. We ordered room service which says wait 90 minutes and then they never brought it. The food quality is subpar and your best option is buffet. Customer service although they pretend to help they do not …inclusive of the check out process too. Everything is difficult and most people you come into contact with are not happy to be there. I don’t ever remember this being the case at Royalton in 2016 but this Splash just doesn’t have their stuff together. I am bummed to write a negative review but we don’t vacation often and this was not like anything I could ever imagine it being. The New Year celebration was probably my favorite part but I would not return. Cancún customer service was always very pleasant,it wasn’t at this place. Very dissatisfied sadly!
Stayed 5 nights in Dec 2024

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 4 nights in Nov 2024

8/10 Good

Shauna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Dec 2024

6/10 Okay

Rebecca, CAMBRIDGE

This resort is ok. The pools and beach area are good and the variety of restaurants was nice. Overall the service was just missing. Staff are friendly, but really not able to problem solve or give folks the high level of service the resort claims to offer. Every day we experienced something that was just confusing - no beach chairs in the Diamond Club area and no ability to fix it, spa reservations made through the app that were just rejected, no availability to book restaurants in the app, no late check out, no mini bar restock - and we heard many other families experiencing the same or similar things. Overall the hotel is ok, but if you are paying extra for the Diamond Club level of service or booking through Expedia with VIP status - we did both - don’t expect true 5 star service.
Stayed 6 nights in Dec 2024

10/10 Excellent

cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff, they are very nice and kind especially Javier Chuc because he helped us a lot. He delivered the wheelchair to us and led us to the restaurant. I love this property! I will come again.
Stayed 6 nights in Dec 2024

8/10 Good

Behzad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Angela

Stayed 7 nights in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional especially with 3000 holiday guests
Stayed 7 nights in Dec 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Staff & service, property conditions & facilities
Check in was horrible, waited for hours to get to my room food was limited and nasty for an marriot autograph hotel it’s a waste of money and they excuse was under staff. Restaurant not even full house and yet waited 2 hours to get my food very disappointed with this resort..
Stayed 2 nights in Dec 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had such an amazing experience, thanks to our guide Luz . She really took care of us in our anniversary and thru out our stay thank you for everything all the attention and all the updates and reservations made this trip stress-free we really enjoyed ourselves .
Stayed 5 nights in Dec 2024

10/10 Excellent

Jaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to visit especially with the family.
Stayed 5 nights in Dec 2024

8/10 Good

Khori

Stayed 3 nights in Dec 2024

10/10 Excellent

lynette

Stayed 5 nights in Nov 2024

2/10 Terrible

XIAOFEI

Stayed 4 nights in Dec 2024

10/10 Excellent

Jeremiah

Travelled with group
Liked: Cleanliness, amenities
Beautiful property!
Stayed 4 nights in Dec 2024

6/10 Okay

Gagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the food items are processed and frozen. Quality is average. Beach was really bad not maintained quite disappointing.
Stayed 3 nights in Dec 2024

8/10 Good

amruteshwar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 5 nights in Dec 2024

10/10 Excellent

Robin

Stayed 3 nights in Dec 2024

8/10 Good

Mindy B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were great. The property was beautiful.
Stayed 7 nights in Dec 2024

6/10 Okay

Raina

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall, this property was just okay. It's big so it gets very crowded. The hotel hasn't figured out how to cater to so many guests. They were constantly out of stuff - like they wouldn't have towels so you'd have to wait hours, they ran out to pizza dough at the pizza store, the buffet wasn't always fully stocked, and there just wasn't enough staff to keep things going. We were here for 4 days and our AC in the room wasn't working well. They sent people to fix it 3 times, but it never got fixed. The coffee machine didn't work and they never fixed that. Overall - not very well run. The positive was the staff at the restaurants, pool, etc. were really really nice! And they did quite a few activities for kids and adults throughout the day.
Stayed 5 nights in Dec 2024

8/10 Good

Devra, Red Deer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Jimmy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was a bit dirty. The food was very below average compared to many others we have stayed at in the area of Mexico. Once you check out the staff is almost non responsive. Even if you have several more hours on property.
Stayed 4 nights in Dec 2024

10/10 Excellent

YANIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024