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Santuario Playa

3.5 star property
3.5-star hotel near Mamitas Beach, connected to a shopping center

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Photo gallery for Santuario Playa

Presidential Suite
Bar (on property)
Master Suite 2 Double Beds
Outdoor pool, sun loungers
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Spa
  • Pool
  • Pet-friendly

Explore the area

Map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Quinta Alegría Shopping Mall
    ‪4 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪7 min drive‬

Room options

View all photos for Single Bed in Male Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, free WiFi

Single Bed in Male Dormitory Room Hostel

  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds

Master Suite 2 Double Beds

  • 42.25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Female Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, free WiFi

Single Bed in Female Dormitory Room Hostel

  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Presidential Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Presidential Suite

  • 71 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the area

Playa del Carmen

City center stay.At this Downtown Playa del Carmen hotel, you'll be within a 5-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 miles (5 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 5 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 18 min walk
  • Playacar Golf Club - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Santuario Playa

3.5-star hotel near Mamitas Beach, connected to a shopping center
There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a terrace are also featured at Santuario Playa.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 28 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
Santuario Playa offers 28 air-conditioned accommodations with safes and shared/communal kitchens. Beds feature premium bedding. This Playa del Carmen hotel provides complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and sports massages.

Languages

English, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Playground
  • Separate living room
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free continental breakfast available daily 7:30 AM–9:00 AM

Things to do

  • Outdoor pool
  • Playground
  • Spa services

Accessibility

  • This property does not have elevators

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Shared kitchen access

More

  • Free local calls
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 16
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 16

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 11 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 11 per pet, per night
  • Early check-in fee: USD 16 (subject to availability)
  • Late check-out fee: USD 16 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Santuario Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 85 out of 194 reviews
Rating 8 - Good. 58 out of 194 reviews
Rating 6 - Okay. 23 out of 194 reviews
Rating 4 - Poor. 12 out of 194 reviews
Rating 2 - Terrible. 16 out of 194 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !
Stayed 2 nights in Nov 2024

6/10 Okay

Francisco

Liked: Staff & service
Good for the price never again
Stayed 2 nights in Sep 2024

10/10 Excellent

Paola

Liked: Staff & service, property conditions & facilities
Good service
Stayed 8 nights in Jul 2024

8/10 Good

Rafael

Stayed 2 nights in Jun 2024

2/10 Terrible

Scyi, Victoria

Disliked: Amenities, property conditions & facilities
They advertised free wifi but there was none in the only air conditioned room. Air conditioning was only from 9 pm to 9 am and you couldn’t turn it on. They came into your room with the remote. The hostel rooms had no locks on the bedroom door OR on the hostel communal rooms. It felt very unsafe. There was no storage big enough for a suitcase. I had to fight for over two weeks to get a refund after I checked out after one night. There was extremely loud music blasting until midnight. The best thing going for it was the instagram worthy exterior.
Stayed 28 nights in May 2024

8/10 Good

Edwin Alexis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
Stayed 2 nights in May 2024

4/10 Poor

Monica

Liked: Staff & service
Disliked: Cleanliness
Water was too cold
Stayed 6 nights in Mar 2024

2/10 Terrible

Anne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
Stayed 9 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short stay in Playa
We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off. Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense. The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.
Stayed 1 night in Mar 2024

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.
Stayed 6 nights in Jan 2024

4/10 Poor

German

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!
Stayed 7 nights in Dec 2023

6/10 Okay

Ivan Blumenfeld

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ran down property. Not recommendable. Good location but overall a bad stay.
Stayed 6 nights in Nov 2023

8/10 Good

Reyna

Liked: Staff & service
Disliked: Property conditions & facilities
The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.
Stayed 1 night in Sep 2023

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities
Easy to walk to the beach just around 200 meters.
Stayed 1 night in Aug 2023

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

RAUL

Travelled with partner
Disliked: Staff & service
S
Stayed 1 night in Jul 2023

8/10 Good

Clark lemuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 2 nights in Jun 2023

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Stayed 2 nights in Feb 2023

8/10 Good

ZAHIN, EAST ELMHURST

Stayed 4 nights in Jan 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

Lawrence

Stayed 1 night in Dec 2022

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
In serious need of an update
Stayed 7 nights in Nov 2022

10/10 Excellent

Jaseon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable at home chill vybes
Stayed 1 night in Aug 2022

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great
Stayed 1 night in Jul 2022

6/10 Okay

Griselda

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Ok so my family had 3 reservations and we arrived early, they were able to hand us 2 rooms about an hour before 3pm which was check-in time. The third room was not ready till 4:45pm, but it’s fine we had our stuff in one of the other rooms in the meantime. So one of my families deluxe room did not have a trash can and we asked about it they said they were out of them. I had the presidential suite and it was cute and all, but there were some issues. First you should know they don’t have elevators which seems fine until you have to haul big luggage’s up 4 flight of stairs. The water pressure was ok, one of the bathrooms in the suite did not give any hot water, luckily the other shower did. Our king size bed was hard as a rock, But the other room had 2 queens that were better. Wifi is included but really bad in some areas. Also no iron in the room and when I asked the front desk they said they had just lended it out to another room and when they received it they would let me borrow it. We had the rooms reserved for 7 days and never got the iron. Also you should know they don’t allow drinking or eating of any sort , outside of your hotel room. Which means you can’t bring any thing to the pool or outdoor patio etc. It is a cute place but nothing more than that, very very basic, unfortunately would not stay here again. Also breakfast that was included was not good- a soggy waffle and “fruit”, they brought me a plate with 1/2 of a banana in slices lol. I honestly expected more!
Stayed 7 nights in Nov 2021