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Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4.0 star property
4-star beachfront hotel near Paradise Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Exterior
Exterior
Exterior
Point of interest
Lobby sitting area

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Bar
  • Hot tub
  • Room service

Explore the area

Map
Playa del Carmen, QROO
  • Paradise Beach
    1 min walk
  • Playa Paraiso Golf Course
    19 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    6 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    30 min drive

Room options

View all photos for Pool View Suite

Pool View Suite

Pool View Suite

  • 100 sq m
  • Sleeps 2

View all photos for Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Suite

60-inch Smart TV with cable channels

Ocean View Suite

  • 100 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

On the beach.Stay at this Playa del Carmen hotel and you'll be within half a mile (1 km) of Paradise Beach and 2 miles (3 km) of Playa Paraiso Golf Course. Maroma Beach is within 6 miles (10 km) and Tres Rios Ecopark is within 9 miles (15 km).

What's nearby

  • Paradise Beach - 1 min walk
  • Playa Paraiso Golf Course - 19 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 6 min drive
  • Tres Rios Ecopark - 14 min drive
  • Maroma Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • ‪La Laguna - ‬3 min drive
  • ‪Snake Bar At Iberostar Maya - ‬4 min drive
  • ‪Alberca - Pool - Bar - ‬5 min drive
  • ‪Cena Trattoria By el Faro - ‬4 min drive
  • ‪Huama - ‬2 min drive

About this property

Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4-star beachfront hotel near Paradise Beach
Senses Riviera Maya Oceanfront Boutique hotel - Adults only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers its guests 4 spa tubs and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, spa services, and a vending machine are also featured at the business-friendly Senses Riviera Maya Oceanfront Boutique hotel - Adults only. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 1 building
  • 38 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2015
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers 38 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and free minibar items. Beds feature premium bedding. 60-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 4 spa tubs
  • Arcade/game room
  • Billiards/pool table
  • Kayaking
  • Outdoor pool
  • Private picnics
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in room
  • Tile flooring in room

Room amenities

Entertainment

  • 60-inch Smart TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Free bottled water
  • Free minibar

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • In-room massage
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Private indoor spa tub

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.6 per accommodation, per night
  • Resort fee: USD 13.11 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico

Senses Riviera Maya Oceanfront Boutique hotel - Adults only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 395 out of 1002 reviews" "
Rating 8 - Good. 219 out of 1002 reviews" "
Rating 6 - Okay. 170 out of 1002 reviews" "
Rating 4 - Poor. 81 out of 1002 reviews" "
Rating 2 - Terrible. 137 out of 1002 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Ednickleda

Stayed 3 nights in Sep 2024

8/10 Good

Michael, Baytown

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property is beautiful and staff is super friendly, awesome infinity pool and suites are huge. The inside of the suites could use a little sprucing up but overall a great place to stay for the price
Stayed 3 nights in Sep 2024

4/10 Poor

Michael

Disliked: Cleanliness
Skip this one for anywhere else.
Door to balcony was broken and wouldn't close so hot air blew in all the time. TV went out for 3 of the 4 days we were there. Not a big problem but nice to watch after a long day at the beach. The food was sub par at best. Asked for toilet paper and 5 hours later and after housekeeping cleaned the room, still none. They say they have two restaurants but they really have one and a snack bar by the pool. Avoid everything at the snack bar but the drinks, shrimp cocktail and the cheese burger. Indoor hot tub didn't have the jets working even though we were told to just push the button for the jets. Both lamps were broken and all the mirrors except one were chipped badly. Nine mirrors total and only one in good shape. Door to the fridge didn't work. Door for kitchen storage was also broken. No cooking pans, plates or silverware. Mold on the ceiling. Terrible cover up paint jobs in kitchen, hall way and the living/bedroom. The tub in the balcony was nice but has to be turned on by and drained by a staff member. Of the 6 meals we had at the restaurant, not one appetizer, soup, salad, entre or dessert was edible past one small bit. We left hungry although you can order everything and multiple times but I'm not sure why anyone would. A hot dog a 7-11 would have blown away anything at the restaurant. The food looked good and the service was good. The chicken picatta tasted nothing like piccata and the chicken. Was as hard as a rock and dry as a bone.
Stayed 3 nights in Sep 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service
Stayed 12 nights in Aug 2024

2/10 Terrible

Vijaykumar

Travelled with partner
It’s not an all inclusive in the real sense. In fact this place does not have a proper restaurant with a menu. We have to do with whatever is provided. There are no lights in the corridors and have zero customer service. The 5 star rating is absolutely not correct, should be a two star at the best.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jacklen

Stayed 4 nights in Aug 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to relax the workers there were amazing front check in Cristian, housekeeping, the maintenance guy Ismael, Down stairs bar by the pool Geraldo the drinks were delicious his series are excellent. And the rooftop dinner time was very good the bartenders Christian &,Freddy were very good and the waiters Hernan and Israe very nice people . I would go back anytime this is a very beautiful place if you're going to relax that's exactly what you going to get.
Stayed 2 nights in Aug 2024

8/10 Good

Dawn, Huntley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff is amazing. I didn’t give 5 stars only because there was no way to get sun lotion, drinks, anything without leaving the resort. They have a vending machine but it only takes coins. Does not take credit cards. No store to purchase anything. But next time I will Be prepared with what we need before we get there. Yes we will return. That is how wonderful the staff is and how relaxing this resort is. Only one pool but only 38 rooms and adult only. No crowds. Food was great. I really did enjoy my stay.
Stayed 5 nights in Aug 2024

2/10 Terrible

raymond

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were Outstanding. Julio and Hernan get a 10. The facility is poorly managed and extremely outdated. Most of the reviews were accurate. However, it is not the staff's fault. If you looking for a party, this is definitely not it. If you want to just relax and not be bothered, come here. Nothing on the property to do, just a nice scenery.. NEEDS NEW MANAGEMENT. Property has great potential.
Stayed 4 nights in Aug 2024

8/10 Good

Cristhiann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 3 nights in Aug 2024

8/10 Good

Klas

Stayed 4 nights in Aug 2024

4/10 Poor

Prabhjot kaur

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Vasil

Travelled with family
Liked: Amenities
like all service ,all my spend time was best ,,food serving man or food ,reception we are will be back thanks for all Vasil and Zhanneta
Stayed 6 nights in Aug 2024

8/10 Good

Tabitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall a nice resort on the smaller side but food was fantastic!
Stayed 6 nights in Aug 2024

2/10 Terrible

Irma Arellano or George, Santa Ana,

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had mold we took photos. The trim was dusty and unkept. There was construction and maintenance in the room next to us so I will assume that is where the dust came from. We immediately checked out at 7:30am because it was to late for us to get a room elsewhere for the night. My husband George got two Asthma attacks that night. Would not recommend this place to anyone
Stayed 8 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
A great hotel, any questions thay had an answer. All safe from house keeping, wait staff, and everyone else was friendly and nice
Stayed 5 nights in Aug 2024

8/10 Good

Wilfredo

Stayed 7 nights in Jul 2024

4/10 Poor

Inbar

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Boy, I’ll start from the good..the staff (for the most part) was really nice and professional, some of the staff (especially in the pool area) are more inclined to help and give service if you tip or speak Spanish. Now to the bad: 1. The pictures are false and shame on Expedia for publishing them. 2. When I tell you EVERYTHING is dirty, I mean it! The tub has yellow stains, the robs had blood on them, the sheets, pillows, sofa, side tables were all stained and with A LOT of dust. 3. Everything was broken! The sliding door to the balcony, the shades, one side didn’t have shades at all, the hangers were rusty, the elevators were not working at all, the lobby pool table were missing pieces, the pool beds were stained , pool area was missing parts, I don’t even recall it all! 4. It was so bad even after I asked the room to be cleaned that mid stay we took the L and paid to be in a different hotel, when we checked out, the front desk person said he knows and the owners are aware too, they just had some money issues and that is why the renovation didn’t happen yet! 5. We asked 3 different couples and they all said that their rooms are the same! 6. The food is really bad! 😬 7. They let non guests into the pool area (looks like they weee friends)
Stayed 5 nights in Jul 2024

6/10 Okay

ROBERTO

No the best option in Cancun
Stayed 5 nights in May 2024

4/10 Poor

Ovidiu

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No transit between airport and hotel. 100 usd you have to pay for this or 180usd round trip. Facility to isolated no transportation to the city, taxi cost 60 usd. No Uber service in this area. Even the food was good, limited option offered.
Stayed 7 nights in Jul 2024

2/10 Terrible

Evelyn Dircia

Stayed 4 nights in Jul 2024

10/10 Excellent

huong helen, SAN DIEGO

Stayed 14 nights in Apr 2024

8/10 Good

Michelle, Channelview

Travelled with partner
Liked: Cleanliness, staff & service
Serene and tranquil, the staff was very helpful and friendly.
Stayed 3 nights in Jul 2024

2/10 Terrible

Natalia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing! I would never return. Everything bad. The food not good, drinks not good. Room is dirty, can’t use the jacuzzi outside. Clean room but don’t change sheets. Bedding by the pool never change. Same bar menu. No ice cream. Always run out of food. Flies in your food, bugs, lizards. Dirt on the wall in your room. Couch dirty. Whosever took those pictures. Made it seem good. It’s not. Can’t do nothing. 1 restaurant, 1 bar, 1 pool and just your room. That’s it. It’s not lit! I had 1000 bees on the balcony and they told me just stay inside! I sent them picture and videos. Please! Please!! Do not go here. Everyone was complaining. It’s like a nicer jail.I can say so much but I told you. Now it’s your decision
Stayed 6 nights in Jul 2024