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Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4.0 star property
4-star beachfront hotel near Paradise Beach

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Photo gallery for Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Exterior
Exterior
Point of interest
Lobby sitting area
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Room service
  • Housekeeping
  • Pool

Explore the area

Map
Playa del Carmen, QROO
  • Paradise Beach
    ‪1 min walk‬
  • Playa Paraiso Golf Course
    ‪19 min walk‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Pool View Suite

Pool View Suite

Pool View Suite

  • 100 sq m
  • Sleeps 2

View all photos for Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Suite

60-inch Smart TV with cable channels

Ocean View Suite

  • 100 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

On the beach.Stay at this Playa del Carmen hotel and you'll be within half a mile (1 km) of Paradise Beach and 2 miles (3 km) of Playa Paraiso Golf Course. Maroma Beach is within 6 miles (10 km) and Tres Rios Ecopark is within 9 miles (15 km).

What's nearby

  • Paradise Beach - 1 min walk
  • Playa Paraiso Golf Course - 19 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 6 min drive
  • Tres Rios Ecopark - 14 min drive
  • Maroma Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • ‪La Laguna - ‬3 min drive
  • ‪Snake Bar At Iberostar Maya - ‬4 min drive
  • ‪Alberca - Pool - Bar - ‬5 min drive
  • ‪Cena Trattoria By el Faro - ‬4 min drive
  • ‪Huama - ‬2 min drive

About this property

Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4-star beachfront hotel near Paradise Beach
Some rates at Senses Riviera Maya Oceanfront Boutique hotel - Adults only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers its guests 4 hot tubs and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, spa services, and a vending machine are also featured at Senses Riviera Maya Oceanfront Boutique hotel - Adults only. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 1 building
  • 38 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2015
  • Terrace on the roof
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers 38 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Beds feature premium bedding. 60-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 4 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Kayaking
  • Outdoor pool
  • Private picnics
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in room
  • Tile flooring in room

Room amenities

Entertainment

  • 60-inch Smart TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Free bottled water
  • Free minibar

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • In-room massage
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Private indoor hot tub

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night
  • Resort fee: USD 13.11 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico

Senses Riviera Maya Oceanfront Boutique hotel - Adults only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 396 out of 1003 reviews
Rating 8 - Good. 218 out of 1003 reviews
Rating 6 - Okay. 168 out of 1003 reviews
Rating 4 - Poor. 84 out of 1003 reviews
Rating 2 - Terrible. 137 out of 1003 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Avinash

Stayed 3 nights in Dec 2024

4/10 Poor

Roxanne

Travelled with family
Disliked: Amenities, property conditions & facilities
Power outages, no beach access, limited food options. Not worth the money. Find another resort.
Stayed 7 nights in Nov 2024

2/10 Terrible

Melissa

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival no power, next day power was okay room smelled like sewer so we were moved to another room, third day no power, 4th day no power we were moved to a sister hotel for the day, missed our sunset cruise lost our money and returned to finish our stay, no partial credits given nothing done to make things right but the food staff tried everything to make our days good.
Stayed 5 nights in Nov 2024

6/10 Okay

Odia

Travelled with group
Liked: Staff & service
Disliked: Amenities
You have to book everything with 24 hours was a bit much for us. Also, the key to doors didn’t work so we had to walk down to the staff every time we leave our room. Also there were no access to the beach and the food was a hit or miss depends on which day you go, but the staff itself was very excellent. That probably made the resort better, the pool also and the area was nice
Stayed 3 nights in Nov 2024

2/10 Terrible

Ramiro

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El estilo de la propiedad es bonito pero esta descuidado la vista de la piscina espectacular los meseros excelentes ellos hacen que la pesadilla que es estar ahy se menos terrible ,los cuartos tienen mal olor a húmedo,los baños con moho sucios las camas viejas no te cambian sábanas diario abecés tienes que pedir hasta toallas porque no te ponen limpias. Tuvimos el domingo 5 horas sin luz no aire comida limitada ,el martes no tuvimos luz desde 7:30 pm hasta el día siguiente por la tarde nos dieron un pase para ir a otro hotel en lo que arreglaban el problema de la luz . Las fotos que salen en expidia son hermosas pero vienes acá la realidad es otra fuimos con mi esposo por el aniversario #23 fue el peor lugar en estos 23 años de casados que hemos viajado es horrible hay un tipo en el front desck que es un pesado ingerido cuando hicimos el check out nos quito las tarjetas nos dijo ya no tienen derecho a nada si quieren algo de tomar beber devén pagar what después que nos tuvieron sin luz con cómoda limitada deberían de intentar recompensar al huésped con algo no te dan ni la bebida de bienvenida nosotros viajamos desde new jersey otras personas vienen de Europa mucho más lejos se fueron lo peor no te devuelven el dinero ni te reconocen nada si cancelas por los inconvenientes de ellos mismos no tienen un generador este hotel no llega ni a 5 estrellas que pena por el personal de servicio son lo único bueno de ese lugar. Las personas de servicio jerry Jonathan Christian angel .
Stayed 5 nights in Nov 2024

6/10 Okay

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
I do not understand how this hotel is classified as a Five Star “Hotel”We got it because we wanted the all-inclusive feature with a beach. There were various aspects that I will mention that they need to get better at: 1. Room cleanliness and overall cleanliness of the facilities. The room had dirty walls, dirty floors and dusty areas. The sheets and towels did not smell clean at all. 2. Damp room and humid smell. It was so bad that even the bed felt damp, it is not comfortable sleeping in a damp bed. 3. The sliding door for the balcony does not lock. We reported it and they told us all the rooms were the same. 4. It was all-inclusive but in various occasions we couldn’t get what we wanted because they had run out. 5. The road to the hotel had giant potholes that would sometimes get flooded. 6. This hotel once must have been amazing but right now the facilities are really worn down and need an update and/or maintenance. 7. It had a pool table and darts but they were broken. 8. The pool tiles were falling and needs maintenance. 9. The food is 4/5 but no buffet and only one restaurant. Can only get coffee when open. No coffee or cups in our room did ask and still waiting today.
Stayed 8 nights in Nov 2024

2/10 Terrible

Julie Dawn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The view was nice
Stayed 5 nights in Nov 2024

2/10 Terrible

Titus

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a full on scam. The only thing good about this place is the view. This place is EXTREMELY dirty from the grounds you walk on to the bed that you sleep on. The actual beds was old and completely stained out. The sheets had stains all over them and when we asked for clean sheets, they brought us some more dirty and stained sheets. The towels are so filthy you can’t even dry off with them, I had to air dry. The tub was dirty, stained and filled with hair. The showers was molded and rusted. The room it self needed a power wish. The room smelted like sewage and made it hard to breathe. Let’s talk about the food and drinks. The food was the worst I ever had in my life. I wouldn’t feed this slop to my dog or any animal. The drinks are not strong and watered down. Also, for it to be all inclusive, they were real stingy on portions for meals and drinks. We basically had to beg them for bottles of water like I was Olive Twist or something. Last but not least, the pool and beach experience was also poor, but not as bad as the room and drinks. The pool is completely out dated and needs renovations, just like the rest of that location. I actually cut my foot on something in that pool. Also, the beach access is was horrible. So as we walked down the steps to the beach, the steps completely stops and we had to jump down to the beach. Like I was Rambo or somebody. This place is a nightmare and I wouldn’t even allow my worst enemy to stay here. RUN AWAY FAST!!!
Stayed 3 nights in Nov 2024

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is a motel six masquerading as a resort. I implore everyone to never stay at this resort. My wife and I went here for are wedding anniversary and it's the biggest mistake that I ever made. The rooms are full of mold, there are no amenities and there is nothing to do. The facility is totally run down and I have the pictures to prove it. Please, Please, Please choose another facility to stay at.
Stayed 3 nights in Nov 2024

4/10 Poor

Kimberly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely nothing to do. Only 1 pool, 1 restaurant & a snack bar. View from pool is great. Food is trash besides the snack bar food which is pretty good but it closes at 5pm. Also drinks are watered down. Property needs updating. Don’t waste your time coming here.
Stayed 3 nights in Oct 2024

4/10 Poor

David, wellington

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia needs to reevaluate this property. The amenities they offer are not valid. The only good part about this property is the restaurant staff and food. The manager just lies about everything he can to make himself not look at fault. If you’re looking for a low-key place with very few amenities then this would be a place for you. Otherwise, do not book this hotel. Please Expedia reevaluate the rating on this hotel and what they’re actually offering before you ruin somebody else’s vacation.
Stayed 3 nights in Nov 2024

2/10 Terrible

Fady

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst experiences I've ever had was booking a stay at this place. Expedia should remove this place from its listing. This is absolutely false advertisement.
Stayed 7 nights in Oct 2024

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice I would definitely stay there again definitely a place for couples to had fun there was adult content in the tv food was limited but it was still good very standard American food hamburgers hotdogs wish they had more options for food. That was my only complaint my recommendation to anyone staying here or in any other hotel rent a car the airport taxi service abuses over $70 $100 for any run while a car rental was $20 it didn’t make any sense I didn’t leave the hotel much cause every run was really expensive
Stayed 4 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Staff & service
Stayed 5 nights in Oct 2024

2/10 Terrible

Antonina

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible place. Didn't have proper description. Its a small boutique hotel and no resort in very poor condition. Booked it for a week and got scared when we arrived that we will be stuck in this place for 7 days. Literally, the place has nothing to do, no beach access, just a small pool. No buffet, just one small restaurant with bed food. Also very poor maintaining place, lots of dust, rust and brocken stuff. Not sure if can attach pictures. But Expedia as an agency did very well, canceled our stay at senses and moved us to the amazing resort Iberostar just next to it.
Stayed 7 nights in Oct 2024

2/10 Terrible

Juan, Midlothian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are overstated, and the property is being remodeled. The water from the sink was brown, so I brushed my teeth with water from a water bottle. I booked 4 nights, but I only stayed 1 night, and they charged me for a massage that I didn't get. I'm still getting daily charges on my credit card. The staff was nice. Maybe once it is completed and remodeled, it will be a decent place.
Stayed 4 nights in Oct 2024

8/10 Good

April

Travelled with partner
Liked: Cleanliness, staff & service
Resort is outdated, however the staff really go above and beyond.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jan and Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! The staff are beyond excellent! We felt right at home here. We really loved Hernan and thank him for his friendship and excellent service. ! He is one of a kind!
Stayed 2 nights in Oct 2024

10/10 Excellent

Helenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and always courteous. A real gem!
Stayed 5 nights in Oct 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jul 2024

10/10 Excellent

Ryan Walker, Shelbyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s different in the aspect that there’s not a lot to do on the actual resort compared to others.you don’t have to wait for ANYTHING, and it’s a very personal experience. Still all of the normal things, like pool, and game room. I think the game room should be updated a bit for rainy days especially. The staff is very friendly, and they treat you like family. I recommend this place if your wanting a quiet stay.
Stayed 7 nights in Oct 2024

2/10 Terrible

Veronica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty! Let me just say the staff there were very friendly. Check in was easy and fast. We were greeted and given our room keys which are wrist bands. We were supposed to get welcome drinks but if you come past 3pm, you’re out of luck because that’s the cut off time for the drinks. The property itself was VERY underwhelming. The property sits wayyyy back. There’s a long bumpy, pot-hole filled road that leads you back there. Upon entering the room, you’re hit with a STRONG older of mold. It smelled like an old basement but times 10. And that was the “upgrade”. We asked to be moved into another room because the smell was so strong. Well the new room smelled the same. The room was very spacious but dirty and run down. The room was dusty, there was an old dead moth that was stuck to the tub, a cockroach in the closet on the floor, the coffee pot still had coffee in it that contained mold, even in the coffee filter. The outside pools and hot tubs were run down and nasty. There was algae growing in one of the outside showers. As far as the restaurant, drinks were good but the food was not. Ordered a shrimp appetizer and they only bring out two shrimps lol. I thought it was a joke. Tacos were bare minimum. We even went to the store to buy cleaning products and incense thinking we could get rid of the smell. But that didn’t work. We ended up leaving the hotel because it was horrible and went and stayed at another hotel closer to the airport.
Stayed 4 nights in Oct 2024

2/10 Terrible

Sergio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not what was advertised on expedia. Driving down the road to the hotel felt very unsafe, desolate and gave an uneasy feeling. The hotel itself looked to be under repair and the front desk looked like someones home setup. Staff was minimal so service was horrible. Had one restaurant that had very limiting food options in the menu. Restaurant itself was leaking water everywhere from the ceiling. The room had mold all over the doors, curtains were rusted and broken. Lamps didnt work. The ac unit in the room was leaking water to the floor towards the bed. The pictures made it look like the property had beach right in front but you actually have to walk away from property to get it. Ended up leaving same day because of all these conditions and finding a better place with so much more for almost same price. Strongly do not recommend this place as i felt completely deceived as a customer.
Stayed 3 nights in Oct 2024

4/10 Poor

Sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Franz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous place! Would recommend
Stayed 7 nights in Oct 2024