Downtown Playa del Carmen stay.Within a 15-minute walk of this Downtown Playa del Carmen hotel, you'll find Playa del Carmen Main Beach and Quinta Avenida. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within half a mile (1 km).
What's nearby
Quinta Avenida - 6 min walk - 0.6 km
Quinta Alegría Shopping Mall - 7 min walk - 0.7 km
Mamitas Beach - 11 min walk - 1.0 km
Playa del Carmen Main Beach - 11 min walk - 1.0 km
Playa del Carmen Maritime Terminal - 3 min drive - 2.2 km
Getting around
Cancun Intl. Airport (CUN) - 49 min drive
Restaurants
Choux Choux Cafe - 2 min walk
La Ceiba de la 30 - 3 min walk
Papa Charly - 3 min walk
Basic Foodie - 2 min walk
Lali Pastelería - 2 min walk
About this property
Sofía by Bunik
Hotel near Playa del Carmen Main Beach in Playa del Carmen
Sofía by Bunik offers its guests 2 outdoor swimming pools. Public spaces have free WiFi. Spa services, a terrace, and multilingual staff are also featured at Sofía by Bunik.
This Playa del Carmen hotel is smoke free.
45 guestrooms or units
Towels for the beach
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Concierge
Pool or billiards table
Terrace
Elevator
No smoking on site
Sofía by Bunik offers 45 air-conditioned accommodations with safes and complimentary toiletries. Kitchenettes offer full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils. Bathrooms include showers.
This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (35 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Room amenities
Entertainment
32-inch LED TV
Bedroom
Bedsheets provided
Blackout drapes
Hypo-allergenic bedding
Bathroom
Free toiletries
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Food and drink
Blender
Cookware, dishware, and utensils
Full-sized refrigerator/freezer
Kitchenette
Microwave
More
Air conditioning
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.
We should mention
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Property is also known as
Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen
Sofía by Bunik Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 695 out of 1097 reviews
10 - Excellent
695
Rating 8 - Good. 221 out of 1097 reviews
8 - Good
221
Rating 6 - Okay. 98 out of 1097 reviews
6 - Okay
98
Rating 4 - Poor. 33 out of 1097 reviews
4 - Poor
33
Rating 2 - Terrible. 50 out of 1097 reviews
2 - Terrible
50
9.0/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
TAUNYA, seattle
Travelled with family
16 Jan 2025
Liked: Cleanliness, staff & service
Great staff. Didn't like the area. Hard to find proper coins for parking.
Muy limpio el lugar y cómoda el área de descanso y RG, agradable para pasar tu estancia, llegas caminando a la quinta avenida y muchos restaurantes y negocios locales, muy limpio, cocineta equipada, lo único malo fue el estacionamiento solo 4 lugares y muy difícil estacionarte, en general excelente lugar
Location is very good. Receptionist was kind and helpful. Easy to go to downtown and Megamart. I stayed in room 309. Room was clean. However, hot water is not available, and water pressure is very low. Except for the water issue, it is a good hotel.
• We mistakenly booked 6 nights instead of 7; returned two hours after checkout to find belongings removed.
• Staff tried contacting us at 1:06 but stated the would remove items by 1:11 throwing them carelessly into bags. Passports and other valuables were scattered without care.
• Manager was dismissive, interrupted us, and unapologetically said, “This is how we operate.”
• Policy states they can charge for another night, but they claimed they couldn’t, forcing us to rebook a more expensive room online.
• When we expressed our concerns, the manager said, “Go write a review; it doesn’t matter—we have a business to run.”
• Rooms were okay, but the lack of professionalism and empathy overshadowed everything.
If you stay here, don’t expect top-tier customer service or care for guests most of the staff didnt even greet us throughout the week.