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Sole Suites

3.0 star property
3-star hotel near Quinta Avenida

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sole Suites

Outdoor pool, sun loungers
Exterior
Interior
Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes
Full-size fridge, microwave, stovetop, blender

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Parking available
  • Pool
  • 24/7 front desk
  • Kitchen
  • Air conditioning

Explore the area

Map
1ra Avenida Norte, Entre Calle 12 y 14, Playa del Carmen, QROO, 77710
  • Calle 12
    1 min walk
  • Sonora Grill Prime - Playa del Carmen
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    5 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min walk

Room options

View all photos for Two Bedroom Master Suite

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Two Bedroom Master Suite

  • 127 sq m
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Full-size fridge, microwave, stovetop, blender

One Bedroom Suite

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Room

Sofía by Bunik

Pool
Spa
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (925)
The price is CA $66
per night
CA $82 total
includes taxes & fees
21 Jan - 22 Jan
Sofía by Bunik

About the area

Playa del Carmen

City center stay.A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and a 5-minute walk from Playa del Carmen Main Beach. Calle 12 and Calle Corazón are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Mamitas Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk
  • ‪Mamba - ‬1 min walk

About this property

Sole Suites

3-star hotel near Quinta Avenida
Sole Suites offers its guests an outdoor pool and complimentary bicycles. WiFi is free in public spaces. Sole Suites also features a terrace, a front-desk safe, and a porter. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 20 guestrooms or units
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Front-desk safe
  • Terrace
  • Bellhop
  • Elevator
  • Smoking in designated areas
Sole Suites offers 20 air-conditioned accommodations with safes and irons/ironing boards. Accommodations offer separate sitting areas. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. 42-inch Smart televisions come with satellite channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Languages

English, Spanish

Property amenities

Family friendly

  • Full-sized refrigerator
  • Kitchenette
  • Microwave
  • Outdoor pool
  • Separate dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (MXN 180 per day)
  • Limited onsite parking

Things to do

  • Free bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch Smart TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Hypo-allergenic bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Blender
  • Cookware/dishes/utensils
  • Dining room
  • Griddle
  • Kitchenette
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls and litter boxes are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 4000 per stay
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 180 per day
  • Pet fee: MXN 500 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: MXN 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sole Suites Hotel
SOLE Suites by GuruHotel
SOLE Suites Quinta Avenida
Sole Suites Playa del Carmen
Sole Suites Hotel Playa del Carmen

Sole Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 70 out of 147 reviews" "
Rating 8 - Good. 46 out of 147 reviews" "
Rating 6 - Okay. 19 out of 147 reviews" "
Rating 4 - Poor. 7 out of 147 reviews" "
Rating 2 - Terrible. 5 out of 147 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

ivy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So many complaints. To begin the AC in one of the room never worked and they never fixed it. Tv didn’t work. Towels are brown and stained/dirty. Pool unavailable first day. NO LOCKS ON INSIDE OF DOORS. Very unsafe as I traveled with a toddler. No extra towels, blankets or toilet paper because they don’t have access to those items only housecleaning does and they are not there. No WiFi password because someone “stole” the paper. AC in living area leaked all over the sofa. They didn’t come fix it. Toilets don’t flush or have any pressure.
Stayed 3 nights in Sep 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist are very nice
Stayed 7 nights in Aug 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service
Very close to Quinta Avenida, quick one short block away. Clubs at night, noise only heard from living room, once you close bedroom door is just fine. No issues sleeping for us. AC was working perfect and very cold, nice when coming back from heat and cooled off fast. Front staff was friendly.
Stayed 2 nights in Jul 2024

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great, very helpful. Stayed in the two room suite which was perfect for our group. Overall facilities need maintenance. Primary complaint is a water pump constantly cycling on and off in the garage directly below our room. Not all the windows closed and there was a door to an access chute that didn’t lock. Didn’t feel unsafe.
Stayed 2 nights in Jun 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and location
Stayed 7 nights in Jun 2024

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good experience
Stayed 5 nights in Apr 2024

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly but the room was very noisy due to a water pump located in their garage. Avoid room 104. Pump makes noise every 22.51 seconds. I timed it after not being able to sleep even with ear plugs. Bed frame and headboard filled with dust.
Stayed 2 nights in Apr 2024

10/10 Excellent

karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to shops, beach, restaurants. Many taxis available if you want to go out of the city. Loved having Oscar taking care of us at the front desk. Very helpful with recommendations. Only complaint was the beds were too hard.
Stayed 7 nights in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 5 nights in Apr 2024

8/10 Good

Scottie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

AVROHOM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

6/10 Okay

Peter

Travelled with family and small children
Disliked: Property conditions & facilities
The hotel is situated in a convenient location, to the beach, shopping, stores, pharmacy etc. However, the hotel is not exactly family recommends since club music nearby was blasting loud, all the way to 3 or later am. The hotel needs an update badly, rusted bathroom fixtures, peeling wall paint and plaster, beat-up room corners and main hotel gate was a disaster, band-aided countlessly. Never figured it out how it works when no one was at desk. Right outside the hotel curb, the sewage smelled due to broken off lid with very dangerously sticking r-bars. Our room on 2nd floor was cursed by the water pump noise that “ couldn't be adjusted or fixed” the water pump cycled 24/7, every 15-30sec for about 8-10sec. The kick from the pump was very annoying, loud and the pump wasn't even on the 2nd floor but in the cellar. We got woken up many many nights from it.
Stayed 8 nights in Feb 2024

6/10 Okay

Pierre

Liked: Staff & service
Disliked: Property conditions & facilities
Just finish a 2 week rental there .. well the condo is very basic all of it is basic, i would not rent there again,, they charge me for dirty towels.. . Well i dodn t have a kitchen table, a dirty sofa, not a lot of hot water, a very eco place do to lack of furniture , elevator scarded me so never took it,, terrasse basic, toilet didn t work , everything basic … would not recommend but for very small budget ..
Stayed 14 nights in Feb 2024

6/10 Okay

alffy

Travelled with group
Liked: Cleanliness
Place is close to the restaurant and bars. Love the place for its cost, only problem is the water pressure in the shower is really low
Stayed 1 night in Jan 2024

10/10 Excellent

Eloisa Carolina Mejia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice , always smiling and helpful , place was clean and close to everything
Stayed 8 nights in Jan 2024

8/10 Good

Merrie, Sydney

Travelled with family
Liked: Amenities
Loved how close it was to the downtown area. Nice suites with access to patio. Full kitchen and Heat pumps for air conditioning. Beds are quite hard and of course very loud in room every single night til 3am from nearby dance bars.
Stayed 6 nights in Dec 2023

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
The BEST of this property is the location!! It is in the middle of the besta areas in Playa del Carmen downtown. You can walk a few steps and you will be in the middle of the fun in Playa. The staff is so kind and the installations good and clean. However, you need to be aware about the music and sounds from bars at night
Stayed 1 night in Dec 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Megan Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly rooms have plenty of space clean and comfortable
Stayed 2 nights in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Stayed 7 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mistake
Sole Suites is NOT a hotel. It is a building of condos rented out. Because it’s not a hotel none of the amenities one expects from a hotel are available. There is no common area. There is a desk attendant (who, to be honest tried very hard to help) who has no resources. They are there to open the gate and take your payments. If they’re not at the desk—you can’t get in. If you need handicap access, you hope they spot you on the street waiting for them to open the gate to the garage/basement. We were often left standing in the hot street or climbing the steep-no railing stairs in front to yell through the front gate. There are no menus, brochures, activity literature whatsoever. The rooms are huge and modern, but VERY spare in the furnishings. E.g. there are no table lamps, or decor of any type. There are no outside chairs. One loveseat— some stools at the counter. The only light is glaringly bright and from the ceiling. The full kitchen had pots and pans, dishes and cups, very little silverware and No utensils. The air conditioning works well. You have to pay extra for them to clean up your room. Otherwise it does not get cleaned or tidied up. You have to get your own towels and tp if you don’t pay extra for services. They do not supply washcloths. The rooftop pool is small, but adequate. We couldn’t really use the pool though bc there are only 3 lounge chairs, and no umbrella or protection from the sun. At 112° (real feel) in the sun, no umbrella was a problem.
Stayed 9 nights in Jul 2023

6/10 Okay

Gal

Stayed 1 night in Jul 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place
Stayed 2 nights in Jul 2023