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Soul Beach Boutique Hotel & Spa

4.0 star property
4-star spa hotel near Playa del Carmen Main Beach

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Photo gallery for Soul Beach Boutique Hotel & Spa

Outdoor pool, pool umbrellas, sun loungers
Superior Double Room with Balcony | Balcony
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Grand Presidential Suite Hot Tub with Balcony Collection | Terrace/patio
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for King Suite with Balcony

King Suite with Balcony | Room amenity

King Suite with Balcony

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive suite with bathtub

Executive suite with bathtub

Executive suite with bathtub

  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection

  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony

Superior Double Room with Balcony

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room | Street view

Superior Double Room

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Rooftop terrace

The Palm at Playa

  • Pool
  • Hot tub
  • All-inclusive
  • Parking included
4.0 out of 5, Very good, (1003)
The price is CA $141
per night
CA $175 total
includes taxes & fees
26 Mar - 27 Mar
The Palm at Playa

About the area

Playa del Carmen

Seaside stay .Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Mario Villanueva Stadium Madrid and Mamitas Beach are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Mamitas Beach - 5 min walk - 0.5 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Micaela's - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬2 min walk

About this property

Soul Beach Boutique Hotel & Spa

4-star spa hotel near Playa del Carmen Main Beach
Soul Beach Boutique Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There's an onsite business center. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Soul Beach Boutique Hotel & Spa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 31 guestrooms or units
  • 4 levels
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Soul Beach Boutique Hotel & Spa offers 31 accommodations with minibars and safes. Rooms open to furnished balconies. Select Comfort beds feature down comforters and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Soul Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 55-inch LED TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Minibar
  • Paper towels

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Soul Beach Boutique Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Soul Beach Boutique Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 78 out of 190 reviews
Rating 8 - Good. 52 out of 190 reviews
Rating 6 - Okay. 21 out of 190 reviews
Rating 4 - Poor. 15 out of 190 reviews
Rating 2 - Terrible. 24 out of 190 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ana Lizeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, comodidad e inigualable ubicación. El precio muy recomendable, por lo económico y por la calidad.
Stayed 1 night in Nov 2024

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

scott

Travelled with group
Liked: Staff & service
Small hotel pool not worth it, cold water and a cockroach as asked to be removed but nobody did. Thought that’s was fair and stayed in room. No top sheet just thin blanket. Not a four star.
Stayed 1 night in Oct 2024

10/10 Excellent

Sofia

Stayed 4 nights in Aug 2024

8/10 Good

Estela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to 5th Avenue
Stayed 8 nights in Sep 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
Stayed 2 nights in Sep 2024

10/10 Excellent

TANYA

Travelled with family
Liked: Cleanliness, staff & service
The restaurant wasnt available but the pocation is close to lots of options. The place was Great
Stayed 10 nights in Aug 2024

8/10 Good

Carl, Riverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Fernando Brogan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Fernando Brogan

Stayed 1 night in Jul 2024

4/10 Poor

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
Stayed 1 night in Jul 2024

8/10 Good

Martin

Stayed 1 night in Jul 2024

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 1 night in Jul 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s not to like. It’s even a block from senior frogs.
Stayed 1 night in Jul 2024

8/10 Good

Carl, Riverdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa was absolutely amazing !!!!!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Jasmine S

Liked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Liliana

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Second time there
The front desk brown guy has terrible customer service skills, he is very rude, unrespectful and helpless, he yields and swears aloud in Spanish compleining about guests and how now he has to pay his “worker meal” and more, he is slow and miss details in check in. The security staff is amazing and the best! They helped me with internet matters that the receptionist didn’t care. It was my second stay there, I love the location and the rooms, however this time one bed missed clean sheets and had previous guest’s hair,if I were with another traveller I would ask the dirty bed to be changed and clean. I hope next time front desk and housekeeper staff do better their tasks. I love the location and that’s why o go there.
Stayed 2 nights in May 2024

10/10 Excellent

Adela Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Great location, clean, great staff and good price
Stayed 1 night in May 2024

8/10 Good

Adela Liliana

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

6/10 Okay

Shauna Lea

Liked: Cleanliness, property conditions & facilities
Overall nice place was very upset when checking out as they charged 750 pesos for a small quarter size mark on the sheet that I could have removed myself and they will remove. There is no need to charge 60 US dollars for something like that. Due to that one incident I will not be returning there as you do not treat your guests like that.
Stayed 7 nights in Apr 2024

2/10 Terrible

Harouna

Stayed 1 night in Apr 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water/no water pressure.
Believe others when they say there is no hot water and no water pressure. If you stay in a room with a tub, it is for show only- again no hot water and no water pressure to fill the thing up to actually take a bath. When no hot water was reported I was told I should have turned the handle the other way- I tried that and waited minutes for hot water to appear- and it never did. There is so little water pressure it will actually stop running altogether despite being on. I’ve stayed in this area oF PDC many times. I won’t return to this particular property again.
Stayed 4 nights in Apr 2024