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City Express Suites by Marriott Playa Del Carmen

3.0 star property
Family-friendly 3-star hotel near Xplor Theme Park

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Express Suites by Marriott Playa Del Carmen

Lobby lounge
Outdoor pool, sun loungers
In-room safe, desk, blackout drapes, iron/ironing board
Lobby lounge
Terrace/patio

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry

Explore the area

Map
Av. Balamkamche Mza. 30 Lt 4, Fraccionamiento Playacar Fase II, Playa del Carmen, QROO, 77710
  • Xaman Ha Aviary
    16 min walk
  • Quinta Avenida
    19 min walk
  • Playa del Carmen Maritime Terminal
    3 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min walk

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Double Beds

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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2 Dec - 3 Dec
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About the area

Playa del Carmen

Oceanside stay.Your stay at this Playacar hotel places you within 3 miles (5 km) of Quinta Avenida and Mamitas Beach. Also, Xplor Theme Park is within 3 miles (5 km) and Xcaret Eco Theme Park is within 6 miles (10 km).

What's nearby

  • Quinta Avenida - 19 min walk
  • Playacar Golf Club - 7 min drive
  • Mamitas Beach - 8 min drive
  • Xplor Theme Park - 8 min drive
  • Xcaret Eco Theme Park - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪La Bartina - ‬9 min walk
  • ‪Rolandi's - ‬1 min walk
  • ‪Don Sirloin Playacar - ‬1 min walk
  • ‪El Gran Taco - ‬11 min walk

About this property

City Express Suites by Marriott Playa Del Carmen

Family-friendly 3-star hotel near Xplor Theme Park
City Express Suites by Marriott Playa Del Carmen offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at the family-friendly City Express Suites by Marriott Playa Del Carmen. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 56 guestrooms or units
  • Continental breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Pool or billiards table
  • BBQ grill(s)
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • 1 conference room
  • Dining venue
City Express Suites by Marriott Playa Del Carmen offers 56 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in common area(s)

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Suites Playa Carmen Hotel
City Express Suites Playa Carmen Playa del Carmen
City Express Suites Playa Carmen
City Express Suites Carmen
City Suites Playa del Carmen
City Express Suites Playa del Carmen
City Express Suites by Marriott Playa Del Carmen Hotel

City Express Suites by Marriott Playa Del Carmen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 232 out of 423 reviews" "
Rating 8 - Good. 113 out of 423 reviews" "
Rating 6 - Okay. 42 out of 423 reviews" "
Rating 4 - Poor. 16 out of 423 reviews" "
Rating 2 - Terrible. 20 out of 423 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by
Stayed 2 nights in Jul 2024

2/10 Terrible

Tahnia

Disliked: Staff & service
I booked a 1 king bed and they gave me 2 doubles and refused to change it
Stayed 1 night in Jul 2024

6/10 Okay

julio

Travelled with family and small children
Liked: Cleanliness, amenities
The beds are very small and uncomfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Fantastic!
The staff was so helpful and friendly… we felt right at home. The accommodations were immaculate and well cared for…the nearby Patisserie and restaurants were excellent.
Stayed 2 nights in Feb 2024

6/10 Okay

Frank, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
The property was
Stayed 5 nights in Dec 2023

2/10 Terrible

Jorge

Stayed 1 night in Jun 2023

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Good for staying
Very clean room with kitchen. Not too small. Big fridge. All you need for cooking. Bed mattress hard, old pillows but clean. Breakfast the same every day, could taste better. Al lot of parking. Walking distance to shopping.
Stayed 7 nights in Mar 2023

2/10 Terrible

Carlos

Disliked: Staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick solo over night
This was my second stay at City Suites. I chose it again, because the first time was so great. It is centrally located, easy to get to and has plenty of amenities. The staff are incredibly friendly and helpful. The rooms were comfortable and clean.
Stayed 1 night in Feb 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Endroit excellent aussi bien que des resorts tout inclus je le conseil a tous un gros merci !!
Stayed 9 nights in Jan 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

jiahong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, everything was great except location. But it was no problem. We can drive to central just 5 minutes to visit beach and back to quiet hotel for rest.

4/10 Poor

Aditya

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room they gave us smelled badly and they wouldn’t change it until their maintenance guy looked at it. The maintenance guy couldn’t do anything but still the hotel didn’t agree to change the room easily. After some further discussions and visit to room by hotel staff, they gave us another room. At breakfast they had bread but wouldn’t put butter out and even upon requesting they give only 1 pcs. Hope the service can be improved at this hotel.

6/10 Okay

AURORA

Stayed 1 night in Dec 2022

8/10 Good

Tania

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel was good, only my room had a little bit of mold smell
Stayed 1 night in Sep 2022

2/10 Terrible

NORMA, LAS VEGAS

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM WAS DIRTY, AND THE PERSONAL WASN'T KIND
Stayed 1 night in May 2022

10/10 Excellent

MARIA

Stayed 3 nights in Jun 2022

4/10 Poor

Carolina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty dishes, uncomfortable kitchen, lack of tools for cooking. The card doesn’t work to activate the elevator, broken washing machines, no offer of Suites has been accomplished
Stayed 4 nights in Jun 2022

10/10 Excellent

Loreto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the touristy noise. Dining options are available within the compound.
Stayed 3 nights in Apr 2022

4/10 Poor

Hernan

Travelled with family
Disliked: Staff & service, amenities
The staff seem not to care. There where two of us and they were aunable to leave two bath towels, one hand towel and a floor towel. There was one or two missing every day. The small vending area doesn't have WATER!, Sometimes they change linen, other times they didn't. The location is OK buy I would not go back to it. Whindham is around the corner, same location.
Stayed 6 nights in Apr 2022

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
M
Stayed 3 nights in Apr 2022

10/10 Excellent

Evan

Stayed 3 nights in Apr 2022

8/10 Good

Yvonne

Stayed 5 nights in Apr 2022

10/10 Excellent

Martinillo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to book again if given a chance. May be a little off with the washroom as it is too little room for the toilet and the door but overall its fantastic
Stayed 6 nights in Mar 2022

10/10 Excellent

Bernardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
hotel was really good for what we were looking for. The room as spacious and comfortable. Breakfast was great, with eggs, chilaquiles, juice, coffee, breads, etc. Some hotels allow you to go into your room earlier, if it ready. I dont think that was the case here. Property has a nice pool. A kids pool is within the adult pool, so it is easier to have your kids play while you are also enjoying the water. The pool area has also some seating area and a bbq grill.
Stayed 3 nights in Mar 2022