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New Continental Hotel, Sure Hotel Collection by Best Western

3.5 star property
3.5-star hotel near National Marine Aquarium

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Photo gallery for New Continental Hotel, Sure Hotel Collection by Best Western

Exterior
Reception
Individually decorated, individually furnished, desk, iron/ironing board
Reception
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Gym
  • Bar

Explore the area

Map
Millbay Road, Plymouth, England, PL1 3LD
  • Plymouth Pavilions
    ‪3 min walk‬
  • Hoe Park
    ‪7 min walk‬
  • National Marine Aquarium
    ‪19 min walk‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Single Bed, Non Smoking

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

Individually decorated, individually furnished, desk, iron/ironing board

Superior Room, 1 Queen Bed, Non Smoking (Converts to 2 Twin Beds)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking (with Sofabed)

Individually decorated, individually furnished, desk, iron/ironing board

Family Room, Multiple Beds, Non Smoking (with Sofabed)

  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, Multiple Beds, Non Smoking, Connecting Rooms

  • 36 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Standard Room, 2 Single Beds, Non Smoking

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Small Room)

Standard Room, 2 Single Beds, Non Smoking (Small Room)

Standard Room, 2 Single Beds, Non Smoking (Small Room)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Individually decorated, individually furnished, desk, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Small Room)

Standard Room, 1 Single Bed, Non Smoking (Small Room)

Standard Room, 1 Single Bed, Non Smoking (Small Room)

  • Sleeps 1
  • 1 Twin Bed

About the area

Plymouth

Heart of Plymouth.You'll be steps from Plymouth Pavilions and within a 10-minute walk of Theatre Royal, Plymouth. Hoe Park and Bowling Green are also within half a mile (1 km).

What's nearby

  • Plymouth Pavilions - 3 min walk - 0.3 km
  • Hoe Park - 7 min walk - 0.7 km
  • University of Plymouth - 15 min walk - 1.3 km
  • National Marine Aquarium - 19 min walk - 1.6 km
  • Royal William Yard - 20 min walk - 1.7 km

Getting around

  • Plymouth Station - 16 min walk

Restaurants

  • ‪The Union Rooms - ‬2 min walk
  • ‪The Bank - ‬5 min walk
  • ‪Walkabout Inn - ‬3 min walk
  • ‪KFC - ‬5 min walk
  • ‪The Walrus - ‬3 min walk

About this property

New Continental Hotel, Sure Hotel Collection by Best Western

3.5-star hotel near National Marine Aquarium
New Continental Hotel, Sure Hotel Collection by Best Western offers its guests a children's pool, an indoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3025 square feet (281 square meters) and includes conference space. The business-friendly New Continental Hotel, Sure Hotel Collection by Best Western also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Plymouth hotel.

  • 99 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 3025 sq ft of conference space
  • 281 sq m of conference space
  • Built in 1886
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
New Continental Hotel, Sure Hotel Collection by Best Western offers 99 accommodations with hair dryers and irons/ironing boards. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Children's pool
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7 per day)
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Dryer
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property will place a credit card authorization upon check-in.
Guests paying in cash must provide a valid photo ID at check-in.

Renovations and closures

The following facilities or services will be unavailable from March 17 2025 to March 24 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from March 17 2025 to March 19 2025 (completion date subject to change). The following areas are affected:
  • Sauna
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 per person
  • Self parking fee: GBP 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Guests with mobility issues should contact this property in advance.

Property is also known as

New Continental Hotel Plymouth
New Continental Plymouth
New Continental Hotel Torquay
New Continental Torquay
The New Continental Hotel
New Continental Hotel Sure Hotel Collection by Best Western

New Continental Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 967 reviews
Rating 8 - Good. 337 out of 967 reviews
Rating 6 - Okay. 116 out of 967 reviews
Rating 4 - Poor. 44 out of 967 reviews
Rating 2 - Terrible. 17 out of 967 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Surprise at parking supplement
Stay was very comfortable and I was impressed with all the staff’s helpfulness. The rooms decor was a little dated and was surprised for the need to charge for parking
Stayed 1 night in Dec 2024

10/10 Excellent

Carol

Stayed 2 nights in Dec 2024

10/10 Excellent

Cathal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Only stayed one night for work. Had a four poster bed and jacuzzi bath absolutely lovely, design is old but how it should be very lovely, usb ports plenty of plugs, WiFi work. Only complaint is I waited an hour for room service and food was luke warm.
Stayed 1 night in Dec 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there for xmas party food good,staff hard working but cheerful. Rooms a little dated but clean and comfortable. Would stay again
Stayed 1 night in Nov 2024

6/10 Okay

Ian

Travelled with group
Disliked: Property conditions & facilities
Not overly friendly service, rubbish left in room and really needs modernisation as room is dated. Was perfectly acceptable for a 1 night stay for a night out in Plymouth
Stayed 1 night in Nov 2024

10/10 Excellent

Dean

Stayed 2 nights in Nov 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went over and above to help us
Stayed 1 night in Nov 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rg n boneman
great so close to pavilions a must when going to a show there
Stayed 1 night in Nov 2024

6/10 Okay

Kizzy

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
Great hotel. Very friendly, helpful staff. Room was huge and bed was super comfortable. It is a Victorian listed building so some of the features eg sash windows weren’t ideal but part of the character of the building.
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Hotel staff were very helpful when I needed to cut short my stay due to a problem with the rail company (advising us not to travel on the day I was due to return). The hotel reception staff did everything from their end (I was booked through third party) The room itself was fine although the wooden furniture could probably do with a refresh. Bed itself was comfortable. The bathroom is very good having a bath and shower and lots of room. Due to the short stay, I didn't get to use the swimming pool. I was looking forward to using it. The breakfast was nice. I would definitely return to this hotel but will probably drive next time, unless the return date is anything but a Sunday.
Stayed 2 nights in Nov 2024

10/10 Excellent

R J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Room was clean amd all equipments working prefect. Sauna and Steam room were also open. Overall a good experience.
Stayed 3 nights in Nov 2024

8/10 Good

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was extremely comfortable, room overall was lovely and rustic. jetted tub was very impressive but needed some assistance in getting it to work. building itself was very nice, slightly narrow hallways and layout was a tad confusing. staff were incredible and a lovely stay
Stayed 1 night in Nov 2024

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business stay.
All good, all clean and staff were excellent.
Stayed 1 night in Nov 2024

8/10 Good

Teresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is locally placed to the Barbican area where there are lots of bars and eateries. It's around a good 5 minute walk. Parking is limited at the hotel and spaces are not the widest
Stayed 1 night in Nov 2024

10/10 Excellent

Matthew

Stayed 1 night in Oct 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
I went to this hotel for an army reunion dinner. The facilities were very good, and we were looked after wonderfully by all the staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous room, clean and comfortable. The worst meal ever in Steves Brasserie, the (lone) waiter redeemed it by being lovely and replacing my dinner with something edible. Overall I thought the hotel was excellent value, all the staff were professional and personable. Probably would use a different restaurant, but recommend the hotel.
Stayed 1 night in Nov 2024

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Sharmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Average
Was disappointed that wasn't offered an upgrade when Hotels.Com Gold Member says this should be offered when available ???? Also - my Company Credit card wasn't working (Hotel Room had already been paid in full) and the receptionist tried my card and when it failed - stated that I couldn't stay the night unless I produced another card !! Had to use a card i never use luckily I had it with me Probably wont be staying again
Stayed 1 night in Nov 2024