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Palace Hotel

3.0 star property
Family-friendly 3-star hotel with indoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palace Hotel

Garden
Aerial view
Reception
Interior
Indoor pool, sun loungers

Reviews

8.4 out of 10

Very good

Guests liked:

Property condition

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • Spa
    Spa
  • Pool
    Pool
  • Room service
    Room service

Explore the area

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Palace Casino
    1 min walk
  • Jose A Junqueira Park
    1 min walk
  • Calendario Floral Monument
    2 min walk

Room options

View all photos for Standard Single Room, 2 Single Beds, Garden View

Minibar, desk, bed sheets

Standard Single Room, 2 Single Beds, Garden View

  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

  • 81 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

Minibar, desk, bed sheets

Standard Twin Room, 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds

  • 106 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

Minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds

  • 131 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, Garden View

Minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 2 Single Beds

Minibar, desk, bed sheets

Standard Single Room, 2 Single Beds

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, Garden View

Minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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The price is CA $104
per night
CA $110 total
includes taxes & fees
6 Dec - 7 Dec
Carlton Plaza Poços de Caldas

About the area

Poços de Caldas

Heart of Poços de Caldas.With a stay at this Região Urbana Homogênea IX hotel, you'll be steps from Palace Casino and Pedro Sanches Square. Jose A Junqueira Park and Calendario Floral Monument are also within half a mile (1 km).

What's nearby

  • Pedro Sanches Square - 3 min walk - 0.3 km
  • Thermas Antonio Carlos - 4 min walk - 0.4 km
  • SESC Pocos de Caldas Community Center - 6 min walk - 0.6 km
  • Macacos Fountain - 10 min walk - 0.9 km
  • Walter World Theme Park - 8 min drive - 5.8 km

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Gelateria Dubelato - ‬4 min walk
  • ‪#Querocafé - ‬3 min walk
  • ‪Pesto Cozinha Bar - ‬4 min walk
  • ‪Café Concerto - ‬3 min walk

About this property

Palace Hotel

Family-friendly 3-star hotel with indoor pool
Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness center, spa services, and a complimentary children's club are also featured at the family-friendly Palace Hotel. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Poços de Caldas hotel.

  • 1 building
  • 191 guestrooms or units
  • 3 levels
  • Built in 1930
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include showers and bidets. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages.

Languages

English, Portuguese

Property amenities

Family friendly

  • Access to nearby indoor pool
  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 40 per night)
  • Secured covered valet parking on site (BRL 40 per night)

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Access to nearby indoor pool
  • Arcade/game room
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Bed sheets

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: BRL 40 per night
  • Covered valet parking fee: BRL 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Palace Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 281 out of 607 reviews" "
Rating 8 - Good. 202 out of 607 reviews" "
Rating 6 - Okay. 78 out of 607 reviews" "
Rating 4 - Poor. 31 out of 607 reviews" "
Rating 2 - Terrible. 15 out of 607 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel
Love this hotel. i Facilities in much need of repairs due to time.
Stayed 2 nights in Apr 2024

8/10 Good

Bruno Enrico

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Katia

Stayed 8 nights in Apr 2024

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Grand but disappointing hotel
The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo
Stayed 1 night in Dec 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Stayed 2 nights in Jul 2023

8/10 Good

Christiane, Bradenton

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Stayed 1 night in May 2023

8/10 Good

Carlos Martins

Liked: Cleanliness, staff & service, property conditions & facilities
Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.
Stayed 1 night in Mar 2023

6/10 Okay

Estela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).
Stayed 1 night in Apr 2022

4/10 Poor

antonio

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !
Stayed 6 nights in Feb 2022

2/10 Terrible

Guilherme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away…
This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….
Stayed 2 nights in Nov 2021

2/10 Terrible

Gabriela

Travelled with family
Disliked: Property conditions & facilities, room comfort
Mal cuidado
Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador
Stayed 1 night in May 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Hermes

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We scheduled our stay at the Palace Hotel for two nights and boy what a disappointment, we are very familiar with the city and also with the hotel since is one of the most recognized landmarks of Pocos De Caldas. We were give a room in the back of the building, facing the roof over the pool. Terrible view, room was outdated, old furniture, no air conditioner, little plastic fans that the cords didn't even reach the outlet, the only mirror available was in the bathroom above the sink, (we felt like we were in a hospital room from the 70's) Rugs on hallway are worn and full of stains. Pool area was okay. Maybe they have better rooms but not the one they gave us. So even before our first night we requested to be moved to their sister property Carlton Plaza and we were very glad we asked, even though we only stayed for 3 hrs I was charged for a full day of parking. Hope they will work on theses issues.
Stayed 2 nights in Jan 2021

2/10 Terrible

Jessica, New York

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was confirmed and paid in full. I also contacted Expedia the day prior to my trip and confirmed everything. After a 24hr exhausting trip I arrived to find the hotel closed. No explanations or options were given to me to solve the issue. Unacceptable and unprofessional.
Stayed 7 nights in Aug 2020

8/10 Good

Homero

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not miss the naturally occurring mineral springs (only available to hotel guests and included with your stay), which have excellent health benefits and high amounts of naturally occuring sulphur. Onsite breakfast is great and has live music on weekends! Best location in the center of Pocos de Caldas, which is a mostly walkable, lively and friendly town.
Stayed 2 nights in Jan 2019

8/10 Good

Kevin, Los Angeles area

Liked: Cleanliness, staff & service
Beautiful, great location. Needs A/C.
This 1920's-era hotel is beautiful. Hardwood doors, old fashioned hardware, great location in the center of the city. Only downside was lack of electrical outlets and no air conditioning, though the door-size shutters lead to a balcony for a breeze.

8/10 Good

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is right in the middle of everything.
The hotel is a great place to stay. The mineral water pool is a relaxing experience.

10/10 Excellent

Geciana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Christian

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Poços e tudo mais
Tudo muito bom , atendimeneto e o hotel. Limpeza nao estava 5 estrelas.
Stayed 1 night in Aug 2024

8/10 Good

Adriana

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Foi boa , achei a agua da piscina fria . Este hotel ja foi muito bom , mas esta perdendo um pouco de sua qualidade, mas continuo gostando da piscina medicinal.
Stayed 4 nights in Aug 2024

10/10 Excellent

Wagner Januario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel antigo, mas bem conservado Quarto grande com vista para parque Chuveiro bem forte Refeições muito boa
Stayed 3 nights in Aug 2024

10/10 Excellent

KENNEDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel é Ótimo mas deve cuidar dos DETALHES
O quarto 123 é Otimo, mas o Frigobar estava com a guarnição frouxa , não vedava perfeitamente, fazia muito barulho. Na Recepção vocês precisam dar um Treinamento sobre humildade e respeito , para Sra. Isabela, pois demonstra arrogância, soberba, e acha que só porque está fazendo Faculdade de Direito, se acha no dever de Interpretar as Leis. Nao me identifiquei para não prolongar a situação desagradável, mas foi muito constrangedor.
Stayed 8 nights in Aug 2024