10/10 Excellent
Michelle
Travelled with partner
11 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very welcomed upon arrival. We were given a beautiful room that was clean and everything in the kitchenette was working.The room has it's own control for air conditioning etc. in comparison to other hotels that are controlled on a main system that changes over to heat seasonally and if it's still hot, too bad. Every morning my hot drink was left on our breakfast table while I was up getting my food. This started after the first day. Every reception member was kind and helpful. At any moment we needed assistance, they were always there for us. The location is great. It is only a couple of blocks from the ocean, a block to the "main drag" with churches, shopping and restaurants. We appreciated the parking garage. We arrived Saturday but couldn't get a card for the garage until Sunday after other guests checked out so we were a bit stressed that first night as to where to park. We found a free spot on the street about 10 minute walk away. The garage is difficult to navigate but with patience you have a free secure spot right at your hotel. We rented a car for 8 of 9 days in Ponta Delgada but could have had a car for only half the trip as the area is very walkable. You do need a car for the sights but tours offered by the hotels are fine too. The spa room is amazing, having a private hour was ideal. Our only complaint would be the breakfast. Only 2 hot dishes, always scrambled eggs and something else, mostly sausages which we don't eat and the rest was the same daily.
Michelle
Stayed 7 nights in Nov 2024