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Golden Tulip Pontianak

4.0 star property
4-star spa hotel perfect for exploring Pontianak

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Photo gallery for Golden Tulip Pontianak

Indoor pool
Reception
Exterior
In-room safe, desk, blackout drapes, free WiFi
Serves lunch and dinner

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service
  • Parking included

Explore the area

Map
Jalan Teuku Umar No. 39 West, Kel.Darat Sekip, Pontianak, West Kalimantan, 78117
  • Gajah Mada Shopping Complex
    ‪16 min walk‬
  • Vihara Bodhisatva Karaniya Metta
    ‪18 min walk‬
  • Kapuas Indah Building
    ‪18 min walk‬
  • Pontianak (PNK-Supadio)
    ‪16 min drive‬

Room options

View all photos for Superior Twin Room (Room Only)

In-room safe, desk, blackout drapes, free WiFi

Superior Twin Room (Room Only)

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, free WiFi

Superior Twin Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds OR 1 Twin Bed

View all photos for Superior Double Room

In-room safe, desk, blackout drapes, free WiFi

Superior Double Room

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room (Room Only)

In-room safe, desk, blackout drapes, free WiFi

Superior Double Room (Room Only)

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property - evening/night

Mercure Pontianak City Center

  • Pool
  • Hot tub
  • Kids pool
  • Parking included
3.9 out of 5, Good, (109)
The price is CA $51
per night
CA $62 total
includes taxes & fees
22 Feb - 23 Feb
Mercure Pontianak City Center

About the area

Pontianak

Heart of Pontianak.Within 2 miles (3 km) of this Pontianak hotel, you'll find Gajah Mada Shopping Complex and Vihara Bodhisatva Karaniya Metta. Kapuas Indah Building and Alun Alun Kapuas are also within 2 miles (3 km).

What's nearby

  • Gajah Mada Shopping Complex - 16 min walk
  • Alun Alun Kapuas - 20 min walk
  • Ayani Mega Mall - 5 min drive
  • Museum Provinsi Kalimantan Barat - 5 min drive
  • Danau Sentarum National Park - 5 min drive

Getting around

  • Pontianak (PNK-Supadio) - 16 min drive

Restaurants

  • ‪Ayam Pak Usu - ‬8 min walk
  • ‪Restoran Pondok Kakap - ‬8 min walk
  • ‪Raja Uduk - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Bubur Ikan Ahian - ‬4 min walk

About this property

Golden Tulip Pontianak

4-star spa hotel perfect for exploring Pontianak
Golden Tulip Pontianak offers its guests a full-service spa, an indoor pool, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 6394 square feet (594 square meters) and includes conference space. A children's pool, spa services, and a library are also featured at the business-friendly Golden Tulip Pontianak. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Pontianak hotel.

  • 1 building
  • 183 guestrooms or units
  • 11 levels
  • Meeting rooms
  • 6394 sq ft of conference space
  • 594 sq m of conference space
  • Built in 2015
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Golden Tulip Pontianak offers 183 air-conditioned accommodations with safes and complimentary bottled water. 40-inch LCD televisions come with cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Pontianak hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Dedari. Services include facials and body scrubs.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch LCD TV
  • Cable channels

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Golden Tulip Pontianak

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Golden Tulip Pontianak Hotel
Golden Tulip Pontianak
Golden Tulip Pontianak Hotel
Golden Tulip Pontianak Pontianak
Golden Tulip Pontianak Hotel Pontianak

Golden Tulip Pontianak Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 29 reviews
Rating 8 - Good. 7 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 3 out of 29 reviews
Rating 2 - Terrible. 3 out of 29 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

9.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jeremy

Business traveller
Liked: Amenities
Great hotel with love music, a simple gym and AMAZING food!
Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Really good hotel! If you have experienced ‘4 star international luxury/business hotels’ in provincial Indonesian cities you are in for a very pleasant surprise here. All staff I encountered were pleasing and helpful. The general features of the hotel are good, although when there is a band in the large reception level bar it is rather noisy in the rest of the lobby area. Reception efficiently arranged cars for me on several occasions. The reception staff can understand simple English and as a non-Indonesian speaker I had no problem with any requests. The Cinimon restaurant served me a very tasty and interesting nasi goreng with chicken sate. Breakfast was excellent with a wide range of dishes - the fried, the spicy, omelettes, noodle and rice dishes, salads and various pastries including freshly made pancakes and waffles. There could be a wider selection of fruits, just three with only two one morning. However, an impressive breakfast offering. Room was a standard type with a shower in the bathroom. All things worked, shower good. Two large towels but no small ones. Bed comfy. Air conditioning effective. I stayed twice; first had city view and the second an small internal courtyard. The only obtrusive noise was a 4.00am called to prayer but that’s inescapable in many Indonesian cities. I heard this over two nights in the city view room but nothing in the other room I stayed in. I would happily here again.
Stayed 2 nights in Oct 2022

8/10 Good

Steven, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sometimes it gets noisy especially when the hotel is hosting functions. The bar outside can be loud too. If you want quiet place, this is not for you. The room door is also not sound-proof. Anyone yelling in the corridor will be very audible in your room.
Stayed 5 nights in Mar 2022

8/10 Good

Alfred

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but very annoying laundry service
Overall this hotel is Ok. It’s their laundry service was failed me. I think their way of work and coordination was really really bad.
Stayed 1 night in Mar 2022

10/10 Excellent

Nur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was always amazing stay at Golden Tulip. The room and amenities was amazing. Cleanliness also on top!.
Stayed 3 nights in Sep 2021

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, awful place
Nice modern hotel in an area of terrible traffic, almost impossible to cross the road. The pavements are in very bad condition, and next to canals (open sewers) that stink. We could not walk anywhere.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & central location
I asked for non-smoking when making reservation and even remind it in the Special request but the Receptionist informed me that room was not available and admitted that the reservation dept failed to book the correct type of room. But in the end, she said she “upgraded” my room so I can get a non-smoking room. Well, the upgraded room was no different from the room I booked in the first place but at least I still get the non-smoking room. Arrived at 11 pm, Hotel was full of people patronizing the cafe in the lobby. Room was clean. It was a quick overnight stay so overall was FINE.

4/10 Poor

anindinta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super dirty with clogged drains
Saluran air di kamar mandi tersumbat dan mengeluarkan bau tdk sedap. Hal yg sama terjadi di kamar rekan kerja saya. Kamar 616 dan 642. Di meja wastafel saya menemukan rambut kemaluan. Sungguh menjijikkan
Stayed 1 night in Jan 2018

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, good location.
Stayed for four nights. Very friendly staff. Breakfast included.

8/10 Good

Satish

Liked: Cleanliness, staff & service, room comfort
Very Comfortable
The area where the hotel was situated is a bit outside the town. At night the area is lonely Nearby hotel were mostly office area. Since I went on Chinese New year holiday eve I may be completely wrong. But not a hotel you stay if you want neighborhood to be busy Other than that it was a nice hotel

8/10 Good

rudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no room service, staff doesn't speak English etc.
the room service is not working. the staff simply pretends to not speak English, if they do not want to work. Both TV and WIFI weren't working well. I finally caught the staff playing around with it. I couldn't find out, why they did that. They were apologizing a thousand time. It felt, as if they were envious at their customers consuming the media.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
QUALITY OF ONE STAR HOSTEL
DRUNK PEOPLE PARTYING ON THE FLOOR ALL NIGHT, EXTREMELY NOISY, AT 5 am THEY RANG MY DOORBELL AND RAN AWAY. STAFF EITHER UNWILLING OR UNABLE TO TELL THE DRUNKARDS TO BE QUIET.

6/10 Okay

Ian, Singapore

Well done Bella!
First of all, I would like to thank all the staff from Golden Tulip Pontianak! I was checked in to a room with soiled toilet, got a mobile phone taken at the swimming pool by another guest at the hotel (I got it back thanks to Denny), laundry service that forgets to send my shirts back, room service staff who forgets to open my beer after sending it to my room and several other hiccups. Having said that, I have to single out one very special staff who is THE game changer, whom have made this trip a wonderful and memorable one instead of an unpleasant nightmare. Her name is Bella! I would have given a lower rating if not for for Bella's warm and thoughtful hospitality. It is very often that the special moments you encounter is not because of the hotel facilities but the people running the place. I am not going to repeat what the guests here on TripAdvisor have already written about the facilities. Will I return to stay here should I visit Pontianak again? A definite yes! Thank you once again to Golden Tulip Pontianak especially to Bella!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
4 star minus
the staff was kind of funny, but not necessarily friendly

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
so so
the staff is particularly unfriendly

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor housekeeping
poor houskeeping

6/10 Okay

andi, Pontianak

Liked: Cleanliness, property conditions & facilities
Good
Noisy neighbourhood.. breakfast is good

10/10 Excellent

Wei Hao

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ik vind het een uitstekend hotel, vriendelijke bediening, goede bedden, goed eten
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accueil, chambre spacieuse, le calme, les équipements de l’hôtel, les 2 restaurants. Négatif ???
Stayed 8 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay and great variety of food during breakfast..
Stayed 2 nights in Nov 2017