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Schloss Hotel & Spa Pontresina

4.0 star property
4-star ski hotel near Lake St. Moritz

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Schloss Hotel & Spa Pontresina

Front of property
Front of property
Indoor pool, sun loungers
Junior Double Room, Ensuite, Mountain View
Indoor pool, sun loungers

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Breakfast included
    Breakfast included

Explore the area

Map
Via Maistra 94, Pontresina, GR, 7504
  • Alp Languard
    3 min walk
  • Bellavita Pool and Spa
    8 min walk
  • Val Roseg
    12 min walk
  • St. Moritz (SMV-Samedan)
    9 min drive

Room options

View all photos for Room, 2 Bedrooms

Minibar, desk, free cribs/infant beds, free WiFi

Room, 2 Bedrooms

  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Single Room

Minibar, desk, free cribs/infant beds, free WiFi

Single Room

  • 21 sq m
  • Sleeps 1
  • 1 Double Bed

Executive Room, Mountain View

  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room

Minibar, desk, free cribs/infant beds, free WiFi

Superior Room

  • 28 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Minibar, desk, free cribs/infant beds, free WiFi

Standard Double Room

  • 21 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Point of interest
Nira Alpina - Member of Design Hotels
Hot tub
Spa
Pet-friendly
Restaurant
4.8 out of 5, Exceptional, (181)
The price is CA $577
per night
CA $613 total
includes taxes & fees
5 Dec - 6 Dec
Nira Alpina - Member of Design Hotels

About the area

Pontresina

Winter getaway.Within a 5-minute walk of this Pontresina hotel, you'll find Alp Languard and Engadin Valley. Bellavita Pool and Spa and Alpin Museum are also within half a mile (1 km).

What's nearby

  • Val Roseg - 12 min walk - 1.0 km
  • Muottas Muragl - 2 min drive - 2.2 km
  • Lake St. Moritz - 6 min drive - 6.5 km
  • Signal Gondola - 8 min drive - 8.0 km
  • St. Moritz Leaning Tower - 8 min drive - 7.6 km

Getting around

  • Pontresina Station - 13 min walk

Restaurants

  • ‪Muottas Muragl - ‬17 min drive
  • ‪Bo's Co - ‬5 min drive
  • ‪Nostra Pizzeria - ‬9 min walk
  • Alp Muottas
  • ‪Lej Da Staz - ‬14 min drive

About this property

Schloss Hotel & Spa Pontresina

4-star ski hotel near Lake St. Moritz
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. This ski hotel also offers a health club, a steam room, and ski passes. For a fee, parking is available.

This 4-star Pontresina hotel is smoke free.

  • 140 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Schloss Hotel & Spa Pontresina offers 140 accommodations with minibars and hair dryers. This Pontresina hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

SCHLOSS SPA has 5 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, German (Sign language), Italian, Russian

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CHF 18.00 per day)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Hosted evening meal available daily for a fee of CHF 65

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV

Bedroom

  • Bed sheets
  • Free cribs/infant beds
  • Heating

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: CHF 18 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 70.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.10 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CHF 18.00 per day
  • Pet fee: CHF 18 per pet, per night
  • Rollaway bed fee: CHF 70.0 per day
  • Hosted evening meal: CHF 65

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, and cash. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Schloss Wellness
Hotel Schloss Wellness Family
Schloss Hotel Wellness
Schloss Hotel Wellness & Family
Schloss Hotel Wellness & Family Pontresina
Schloss Wellness
Schloss Wellness Family
Schloss Wellness Family Pontresina
Schloss Wellness Hotel
Wellness Schloss
Schloss Hotel Wellness Family Pontresina
Schloss Hotel Wellness Family
Hotel Schloss Pontresina Family
Hotel Schloss Family
Schloss Pontresina Family
Hotel Schloss Pontresina Family Spa

Schloss Hotel & Spa Pontresina Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 75 out of 190 reviews" "
Rating 8 - Good. 64 out of 190 reviews" "
Rating 6 - Okay. 32 out of 190 reviews" "
Rating 4 - Poor. 14 out of 190 reviews" "
Rating 2 - Terrible. 5 out of 190 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Toru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm friendly welcome which made our stay extremely pleasurable.
Stayed 1 night in Jul 2024

10/10 Excellent

Sepehr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed here for one night but we had a great time. make sure you try out the spa when you visit.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
View from our room was amazing. Interestingly, we were on floor -1 and it seemed like an unwanted stepchild of floors. All the lights in our hallway turned on only when you entered it. The overhead lights, paint and carpet were all old school--real old school. It was a bit of a "Shining" moment each time I stepped into that dark corridor. This is a large, statuesque hotel. It could use some painting and additional care that a formidable building like this needs. But that can only be done in the summer months, so not casting any stones. All things considered, a nice experience and I'm happy to recommend. If your primary destination is St. Moritz, I might suggest staying there. I found the Bus drivers and train personnel to be a completely unhelpful awful lot, and bussing it down to the station and over to St. Moritz sation was a considerable hassle (in my opinion) every day. That aside, the hotel experience was great. I would stay here again if my primary destination wasn't St. Moritz.
Stayed 2 nights in Mar 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bad service, nice enough hotel
Extremely slow dinner service whilst being ignored and forgotten about when asking for simple things such as salt/pepper and sauce for dinner. Not very friendly staff. Long wait for check out in the morning with only one person serving at the desk. Lady asked if we had a nice stay, we said so so based on the overall service we’ve received and she said oh ok thank you for letting me know but didn’t do anything about it. Lack of care and lack of overall customer experience. Taxi in to St Mortiz from the hotel was 55CH for less than a 10 min drive. Hotel didn’t warn us and there was a bus directly outside of the hotel which we could have used which was 5CH each. Exactly the same door to door experience.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicolás, San Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and views
Stayed 4 nights in Feb 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with amazing views and very helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Philipp

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I went there for a wellness weekend. Since it was my birthday, Hotel offered me a free spa treatment, which was a nice gesture. All in all a nice experience in a decent castle-like Hotel.
Stayed 1 night in Feb 2024

8/10 Good

Liam

Stayed 1 night in Feb 2024

8/10 Good

Elisabeta

Stayed 1 night in Feb 2024

8/10 Good

Vladeta, San Francisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Old world charm, kept in very good condition. Excellent spa with so many options to choose from. Spa requires reservations in advance.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money semi-lux
We stayed for 4 nights and it was such a hidden-gem as an alternative to staying in St Moritz. The buffet breakfast was very nice with a spectacular view and the spa is well-equipped. Make sure u get the discounted ski pass from the hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed the one night but is very close to bus stops and the hotel is clean and lovely. The wellness centre was a great way to spend time in the evening after being out all day. Only issue we ran into was after missing a bus the hotel called a cab for us but after looking at the bus schedule we wanted to cancel the cab but she did not understand the request so we ended up having to take the cab which cost 40 chf (so almost $70 with exchange) for less than a 10 minute ride down the road. Lessons learned avoid taxis at all costs!!!!
Stayed 1 night in Jan 2024

10/10 Excellent

andres

Liked: Staff & service
Stayed 5 nights in Jan 2024

8/10 Good

Jayne

Guest paring all hours could hear everything
Stayed 4 nights in Jan 2024

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large hotel, rooms are spacious, Spa is highlight of the stay. Breakfast has lots of choice including some gluten free options. Views are spectacular and a great easy to use shuttle to take you skiing.
Stayed 2 nights in Jan 2024

6/10 Okay

Mahsan

Travelled with family
Stayed 4 nights in Jan 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and service was excellent. Dinner and breakfast excellent. Rooms was very awesome.
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Stayed 2 nights in Jul 2023

10/10 Excellent

Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly wonderful:)
Friendly & professional staff, especially the young lady( sorry don't remember name) in the Spa and the gentleman in charge for the breakfast. Greetings also to the cook who made the best eggs benedict. Very nice breakfast, anyway. Amazing view from the hotel- room. Direct acess to the Langlaufloipe
Stayed 2 nights in Mar 2023

2/10 Terrible

Lillybell

Travelled with family
Disliked: Cleanliness
Overrated
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Feb 2023

10/10 Excellent

Neil

Stayed 1 night in Dec 2022

2/10 Terrible

Nancy

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
BE WARNED ABOUT THIS HOTEL!!! I stayed there for 5 days and did not have internet services in my room during the stay even though they were included in the price. I was told that maintenance would fix it, but it never happened. My trip was work-related, and not having internet in the room complicated things as I had to stay in the lobby late in the evenings. In addition, for 3 days, there was a nasty sewage smell in the room that made it necessary to sleep with my windows open and leave them open when I was away. Again, I complained and asked for a change of rooms, but my complaints were not addressed. The smell went away the day before I left. Finally, they offered me a coupon for a 25' massage if I booked a 50' one. I booked the massage, and when I went for the second (supposedly free) at first, they told me they did not have enough time to do it (clearly, they wanted to close the spa earlier), and when I complained, they agreed on giving me the service. However, instead of a 25' massage, they gave me one for 50' (I realized it later as I fell asleep during it ). When I did the checkout, I turned in the coupon, and they did not accept it. They told me that the woman at the spa had charged a 50' massage and that they couldn't do anything about it. I was angry, but there was no responsible person to talk to, and I also had to leave to catch my train. A total disappointment for a hotel of this category!!!
Stayed 5 nights in Sep 2022