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Jamaica Palace Hotel

3.5 star property
3.5-star hotel near Trident Castle

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jamaica Palace Hotel

Interior
Exterior
Superior Room, 2 Double Beds
Outdoor pool, pool umbrellas
Breakfast, lunch, dinner served; Caribbean cuisine, garden views

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping

Explore the area

Map
Williamsfield, Port Antonio, Portland
  • Trident Castle
    9 min walk
  • San San Beach
    8 min drive
  • Frenchman's Cove Beach
    9 min drive
  • Kingston (KIN-Norman Manley Intl.)
    179 min drive

Room options

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

  • 39 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Room

Sea Cliff Resort

Pool
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (126)
The price is CA $177
per night
CA $222 total
includes taxes & fees
8 Dec - 9 Dec
Sea Cliff Resort

About the area

Port Antonio

Oceanside stay.At this Port Antonio hotel, you'll be within half a mile (1 km) of Trident Castle and 3 miles (5 km) of Blue Lagoon. Also, Folly Ruins is within 3 miles (5 km) and Rio Grande is within 6 miles (10 km).

What's nearby

  • Trident Castle - 9 min walk - 0.8 km
  • Rio Grande - 7 min drive - 5.6 km
  • Frenchman's Cove Beach - 9 min drive - 2.7 km
  • Blue Lagoon - 10 min drive - 4.2 km
  • Winnifred Beach - 22 min drive - 7.3 km

Getting around

  • Norman Manley Intl. Airport (KIN) - 179 min drive

Restaurants

  • ‪Boston Jerk Center - ‬11 min drive
  • ‪juici Patties - ‬10 min drive
  • ‪Roots 21 - ‬9 min drive
  • ‪KFC - ‬8 min drive
  • ‪Di Hip Strip Ultra Lounge - ‬6 min drive

About this property

Jamaica Palace Hotel

3.5-star hotel near Trident Castle
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly Jamaica Palace Hotel. Free self parking is available.

This 3.5-star Port Antonio hotel is smoke free.

  • 80 guestrooms or units
  • 2 levels
  • 3 buildings
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Jamaica Palace Hotel offers 80 accommodations, which are accessible via exterior corridors and feature safes and irons/ironing boards. Rooms open to patios. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Cable television is provided. Bathrooms include bathtubs and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). In-room massages and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

Arabic, English, German, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 7:00 AM and 1:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Jamaica Palace Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 7:00 AM and 1:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jamaica Palace
Jamaica Palace Hotel
Jamaica Palace Hotel Port Antonio
Jamaica Palace Port Antonio
Palace Hotel Jamaica
Palace Jamaica
Jamaica Palace Hotel Hotel
Jamaica Palace Hotel Port Antonio
Jamaica Palace Hotel Hotel Port Antonio

Jamaica Palace Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 88 out of 190 reviews" "
Rating 8 - Good. 61 out of 190 reviews" "
Rating 6 - Okay. 17 out of 190 reviews" "
Rating 4 - Poor. 9 out of 190 reviews" "
Rating 2 - Terrible. 15 out of 190 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Candace

Stayed 3 nights in Aug 2024

6/10 Okay

Marleen, Cambria Heights

Travelled with group
Liked: Cleanliness
..
Stayed 1 night in Aug 2024

8/10 Good

Leonard

Travelled with family
Liked: Cleanliness, staff & service
This hotel is a gem! It looks beautiful, has plenty of space and is great for a quiet stay. It is just missing a few touches that would make it great (etc. extra amenities such as a gym, tv in dinning room, cable in the rooms, access to open bar near the pool, concierge for things to do around the area, etc)
Stayed 4 nights in Jul 2024

10/10 Excellent

Kamille

Stayed 2 nights in Aug 2024

8/10 Good

Latoya

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
What I like most about this property is the staff, they are amazing. The friendly greeting at the gate by security to the warm welcome at the front desk (especially Tisha) and the gleaming smiles from the breakfast staff to start your day. Ms Elizabeth is always with a pleasant smile whenever you ran into during a walk. The property is very clean and housekeeping team always seems eager to keep such cleanliness intact at all times. However, the property is very dated, the rooms and bathroom would be so much brighter and lighter with an upgrade. Overall this place is one I would recommend if you need a quiet place to stay outside of town but not too far away. WiFi service was very good I got plenty of work done including zoom meetings.
Stayed 7 nights in Jul 2024

10/10 Excellent

Simone

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, felt safe and cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing. We went through a Cat 4 hurricane while we were here. The staff was very attentive and even moved our rooms closer to the dining hall. Beautiful surroundings quiet and as described online.
Stayed 7 nights in Jun 2024

8/10 Good

Recardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and my stay! I would recommend it to anyone.
Stayed 2 nights in Jun 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Ricardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property and the as well they treat me and my wife very good
Stayed 4 nights in Jun 2024

10/10 Excellent

ORVILLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Getaway location
We chose Jamaica Palace hotel for peace & quiet and it was awesome. We received great services from front desk and restaurant and the grounds was peaceful. Lots of mangoes too. The Jamaica shaped pool was warm and inviting and we spent memorable time in the pool and it rained also. That was a blessings. We will definitely return. All the staff were to be commended- the restaurant staff "Y' and front desk and even the pool attendant was kind, professional. Hats off to Jamaica Palace hotel - 5 star in my book
Stayed 1 night in Jun 2024

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food! Very clean rooms! Quiet property!
Stayed 1 night in Jun 2024

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property. Close to all the beaches. Sorry i could only afford to spend few days. I will go there again. Morgan, Sanya, and Rowan were very were very and polite. As a mayter of fact the whole staff was very professional. I would recommend Jamaica Palace Hotel anytime. Did not like how long the ride was from Kingston but i will definitely go back next year.
Stayed 3 nights in Jun 2024

10/10 Excellent

Eulalee, Bronx

Liked: Cleanliness, amenities
i was not impress at the begining because i found out hotel has a itfew close doors at 11pm however the service was great staff are excellent love the breakfast you get choices american or jamaican breakfast times ip yo the chef i had a great time stand for 3 weeks in march and i would definately visit again highly recommended
Stayed 8 nights in Mar 2024

10/10 Excellent

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem and an excellent representation of Jamaica that epitomizes Relaxation, Peace, Tranquility, Comfort, Style, Friendliness and Great Food! It’s one of those places that you yearn to return for more. The staff is very welcoming and helped even made an impromptu birthday evening just magnificent. Thanks!!!
Stayed 3 nights in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Savini

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I paid extra for the superior room to be greeted by first being placed in the wrong room category and thereafter were told the hot water was not available at the time and would be fixed within a few hours. To our dismay the hot water was never fixed and we were told contradicting answers by front desk. Regrettably after paying $185 USD for this stay we had to shower in ice cold water. Not to mention the rooms were far from what is photographed on Expedia. Definitely a highly edited photo of what you really get. The room also had a very high musty scent. I complained to the manager about our poor stay and not to mention no hot water to only be told ‘well you were told on arrival there will be no hot water and it would be fixed’ it was never fixed! She also proceeded to inform us that no compensation can be issued due to us booking from a third party Expedia. This was nonsense and it is unfortunate that places like this continue to scam people.
Stayed 1 night in Apr 2024

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peace, quiet and the feeling of being safe.
Stayed 3 nights in Apr 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. The staff was very attentive and the breakfast was good. We got the pool to ourselves on the day we decided to swim and it was clean as well. Loved the location, very close to all the beaches in Portland. Would def stay there again
Stayed 2 nights in Apr 2024

10/10 Excellent

Marvin

Stayed 3 nights in Mar 2024

4/10 Poor

Nasaria

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This property has so much potential. The grounds are absolutely beautiful. Gorgeous views and lush gardens. Pool is nice and large. The service is really lacking. It takes forever if you order off the a la carte menu (1 hr for a snapper fillet with french fries!) The bedroom and bathroom are really dated. You can tell nothing has been done in a long while to improve the place and it's a real shame. We won't be coming back.
Stayed 2 nights in Apr 2024

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024