2/10 Terrible
Nabil
7 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience Ever
My stay was a complete disaster. Check-in was chaotic, with long waits and rude staff. The room was old and small, with no dark curtains, so sunlight flooded in at 6 AM, making sleep impossible. The noisy air conditioning added to the discomfort.
Upon getting my room key, a worker hinted at needing a tip to secure parking—clear evidence of corruption. When my wife needed to stay one night due to a delay, the receptionist demanded an unreasonable all-inclusive fee at 3 AM. Despite my wife being exhausted, the staff showed no empathy and treated us terribly, forcing us to spend the night in our car.
The corruption continued at every turn. A waiter caused a scene over a glass of wine I was supposedly not allowed despite having the most expensive package. He then asked for a tip to hide the wine from management.
The hotel’s rigid rules were strictly enforced without explanation, and any request seemed to spark unnecessary drama designed to extract more money. Even simple requests were met with resistance or demands for extra payments. The staff’s lack of professionalism and unyielding attitude made for a truly miserable experience.
This hotel’s unethical behavior and terrible customer service make it a place to avoid at all costs. I would not recommend it to anyone.
Nabil
Stayed 3 nights in Aug 2024