4/10 Poor
Shena
Travelled with family, Business traveller
4 Nov 2024
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property location was great, the rooms are very up to date. Upon checking in and headong to my room I discovered there were toe nail/fingernail clippings all over the floor by the bed area. I mean a lot of them like a whole family cut their nails before they left. The shower had lots of hair still in it. It was clear that the room was not vaccumed or thoroughly cleaned for the next guest. I alerted the front desk and she immediately had someone come and vaccuum. I then took my son out to dinner, when we returned to our room to turn down for the evening, I pulled back the sheets and saw a little brown bug crawling. Not sure if it was a bed bug or somwthing else, but I alerted the front desk again. I requested a room change but they did not have any availability. The manager and one of the staff members cjange the bedding but did not thoroughly check the bed not to mention it was already 11pm and too late to find other accommodations. I was told by the night manage that another manager would be reaching out to me about the issues I had that night which never happened. They staff kind of tried to help but not really. I definitely won't stay at this location again. Very disappointed.
Shena
Stayed 1 night in Nov 2024